Hirix Opiniones 

I wouldn’t even give it a 1 star but it wouldn’t let me write a review without it . I ordered an air con unit via Wowcher when it arrived it turned it on and it didn’t work and there was a burning plastic smell . I emailed hirix to return the unit and get a refund . No reply and after sending several emails I phoned was given a message that someone will get back to me . After leaving messages 7 times and emailing them 5 times . I got in touch with Wowcher who said they will deal with it I still have not received a refund . The until was returned 7th July and Hirix received it on the 8th July . Both Hirix and Wowcher have not resolved my problem .

...they owe me 299 pounds and have never contacted me no matter how many messages or emails I have sent in the past 4 months. Their customer service does not exist

I ordered a portable cooler was not working to spec I returned it back 24 July they acknowledged they received it on 28 July with a picture showing delivered to there warehouse, after numerous emails they asked for proof of receipt of item sent back, which I emailed. Even though they had the item back. I have sent several emails and called different times of the day and left messages. Telephone line which ever option you press states all our customers are busy on other calls please leave a message automated message. So far I have been asking for a full refund of £59.95 even sent my details and I am having no response. DO NOT PURCHASE FROM THIS WEBSITE IT IS A SCAM 😬

Ordered a car seat, not as robust as thought nor suitable for my car, contacted Hirix for returns label and for refund. Despite emailing 3 days on the trot, no acknowledgement nor response received. I have now contacted Debenhams to chase as I was not aware at the time that the purchase was via a third party supplier. I am not impressed with Hirix customer service and would advise to avoid at all costs.

On 1st July 2026 I purchased x2 Alivio Portable 4litre Air Coolers from Hirix International LTD on the Wowcher website. When they arrived on the 8th July I requested a full refund because one cooler had a crack in the water tank and leaked all over my carpets and the other cooler's fascia was illegible, it looked used. Both air coolers were NOT as described on the Wowcher website, as the cool air output was disappointing (I wanted to replace my fans but my fans have better output). Wowcher refered me to Hirix International for a refund but there was no response from Hirix. I reached out again and Wowcher sent me a link for returns, which meant that I would have to take both Air coolers to the Post Office or drop off point, which would be impossible for me...they are heavy! I reached out AGAIN to Wowcher, who AGAIN sent me the SAME link. Wowcher communicate through WhatsApp and their advisers DO NOT read the notes, so I have been passed from Ai agent to Ai agent to customer service and back to an Ai agent...and each time having to explain the problem again and again! All very frustrating! I was offered a date for collection, which would have been the 1st August but then was told that date was NOT possible. I was offered any date from Tuesday 4th August, and I have accepted 4th August but there has been no confirmation. I have been communicating with Hirix and Wowcher, requesting a refund for nearly one month now. Wowcher have now sent a link for returns to Hirix International LTD and because I have been messed around for soo long, the link says 'THE PURCHASE DATE SELECTED IS OUTSIDE OF OUR RETURNS POLICY'. I now AGAIN have to try to make contact with Wowcher to arrange a collection. PLEASE! PLEASE! AVOID HIRIX INTERNATIONAL LTD! AND WOWCHER! I AM ABSOLUTELY FRUSTRATED WITH THE LACK OF AFTER SALES CARE...IT'S ALMOST LAUGHABLE BUT NOT FUNNY! IT'S BEEN NEARLY I MONTH NOW AND I WOULD LIKE A FULL REFUND, INCLUDING THE POSTAGE!

If there is a zero star I will rate them zero. I ordered a portable air cooler through Wowcher last June 23, 2026, received on June 27 and returned back on June 28th and they received back on June 29. As of today I am still contacting them about my refund. They don’t answer the call. They don’t returned my call. This company should be banned. The portable air cooler is rubbish instead of giving a cool air it blows hot air inspite of adding cold ice water & icepack. The oscillating fan is not working at all. Beware of this company if you don’t want to lose your money.

Do NOT buy anything from this company, either directly or via Amazon.
Patio Set - poor quality and flimsy materials, problematic assembly due to misaligned screw holes - did not match the description or the image shown.
Wanted to return BUT process complicated, instructions not clear AND would have to pay!!! This was bought using an Amazon gift voucher, I rarely buy online. Will not be doing so again. Not worth returning the item as will not retain gift voucher value and having read other reviews I can't be bothered with the stress!
Suggest Amazon take more responsibility for their choice of partners and especially customer experience.

HIRIX are scammers and Debenhams are in on it!!
Both crooked companies refuse to issue a returns label for faulty goods.
What they are doing is against the Law and illegal.
DO NOT BUY ANYTHING FROM THESE TWO SCAMMERS..
HIRIX & DEBENHAMS

The wrong items were delivered, however the issue was resolved amicably and I was given a refund. Haseen was polite and helpful throughout.

I recently purchased a 4 piece garden furniture set from Hirix and my husband,in his infinite wisdom, decided to dispose of the packaging and assembly kit leaving me with several pieces of furniture and no means to construct it.

However after contacting the support at Hirix I was sent instructions on assembly including the types of screws etc.

Now I have a fully constructed garden set.
Thank you to the helpful staff with this company.

Margaret Moore

I ordered an egg chair. I had a small problem which was rectified straight away. Very fast delivery. Also the material on the cushion is of good quality.
I would definitely not hesitate to order of this company again.
Thankyou!!

I Brought a product through Wowcher, I have had no communication from Hirix, the product is now a month overdue I have emailed them 5 times with no response.
This is a shocking company would not recommend using but I will not give up I will continue to message until I get my item that I paid for

Do not use them

I have a faulty item which they won’t accept any responsibility for it- just not responding.

I’ve reported them to trading standards

Awful

Bought an air cooler from Hirix via The Range Market Place.
It arrived but does not work.
We downloaded a return label from there site that appears to be Evri, it is not! The label is not from Evri or any other delivery company I know.

Hirix does not answer the phone or return messages.
The Range, a reputable company, are not interested.
Evri are not interested
Also, there was an Evri contact form for complaints on Hirix return label. I filled it out and was immediately contact by Alex. He told me to download an app called LIMFI for my refund. After he asked me for ALL my personal details/bank details etc I asked him who he worked for....no answer. I then hung up and deleted LIMFI. Google tells me LIMFI is an app set up totransfer cash across different countries.

Buyer beware. Stay away!!!

Bought an air conditioner through hirix via wowcher. Hasn't arrived. Absolute scammers. Nothing i can do about it. No one wants to help. Totally disgusting.

DO NOT USE THIS COMPANY UNLESS YOU READ REVIEWS AS THEY ARE SCAMMERS AND DON'T RESPOND TO MESSAGES, EMAILS ECT CAN'T GET THROUGH TO THEM AND THEY SEND DAMAGED AND BROKEN GOODS OUT... I REPEAT DO NOT USE EVEN THROUGH WOWCHER OR OTHER COMPANIES

Ordered through market place, my item arrived really quickly, I did have a slight issue that being the order had a 2nd box which didn't arrive with the first, I contacted them and I had almost instant reply which was great and my other box turned up within a day or two, that's down to the delivery company but I still had the whole order within a few days of ordering so all good ,the actual product is fantastic all in all very good ,

I have been contacting Hirix International for over a month regarding a refund for two returned items: a folding table and a set of six chairs.

The chairs were collected last month, but I still haven't received the refund. As for the folding table, no one has come to pick it up despite repeated requests.

It has now been more than a month, and I have been calling almost every day, spending hours trying to get through. Even after leaving multiple messages, I have not received any response.

This level of customer service is extremely disappointing. Painful decision to purchase from tesco marketplace.

Absolute joke of a company ! Ordered 2 cooling fans through Debenhams . Chose express delivery and they arrived late so were no longer needed as bought them to take away. The day they arrived I asked for a refund. Have sent various emails and tried phoning with no response ! Been 3 weeks now and nothing. Disgraceful company. Avoid !!

I ordered and paid for some garden furniture through Debenhams but then received an email to say it was out of stock but then surprisingly the furniture was delivered through a company called Hirix and they wanted paying direct. The only option to pay is through a bank transfer to someone called Sameer. It looks very dodgy to me. I tried to phone Hirix but the number is unobtainable. Have not paid yet as I am not happy to do this. It seems very unprofessional