We hit a few minor hiccups getting verified with HitPay, but with good communication and teamwork on both sides, we got through compliance smoothly. Their onboarding team was responsive and helpful t... Ver más
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Consulta las opiniones de los clientes
We have a very good experience with HitPay service team, one especially Ana. We mentioned how we've been rejected countless times and she just stayed with us throughout the screening process and hel... Ver más
It's great to be able to contact customer support through WhatsApp, and the response rate is within the same day. The status of payment links (e.g. completed or unpaid) is clearly stated for easier... Ver más
One of the worst payment processor I've worked on. 1. They never specify the right payment methods in their documentation and its been missing you need to contact the support to get what is th... Ver más
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Información sobre la empresa
Escrito por la empresa
HitPay is a no-code, full-stack commerce infrastructure for every small business. We empower SMBs — who often have limited coding skills and resources — to accept in-person and online payments in just five minutes. Our all-in-one platform helps merchants process payments on any sales channel, with payment solutions including a free website builder, POS system, recurring billing, payment links, invoicing, payment APIs, and the widest range of no-code e-commerce integrations.
Información de contacto
1 Keong Saik Road, 089109, Singapore, Singapur
- support@hit-pay.com
- www.hitpayapp.com
4,4
Excelente
451 opiniones
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very easy to use
very easy to use. No need any dongle to accept payment easily for customer that want to use credit card, just using handphone only.
17 de mayo de 2026
Respuesta de HitPay
thanks for your feedback! we're glad to hear that our app has been convenient for your business. we appreciate your support!
Respuesta de HitPay
hi Drew, thank you for your kind feedback!
Respuesta de HitPay
hi Muhammad, thanks for your feedback! we're glad to hear that our service has been valuable for your business. :)
Helpful on onboarding process even for…
Helpful on onboarding process even for a small company like mine, the service provided by them also very intuitive and easy to use 😁👍🏻
15 de mayo de 2026
Respuesta de HitPay
hello Nicholas, thanks for your feedback! we're glad to have been able to help you get your business set up :)
Removal of feature without prior notice…
Removal of feature without prior notice that disrupted my company's operation & services. Charging method feature "Card" for card manual entry – Impact on Booking.com VCC Processing and risk revenue/operation fundings. Need to find out from Hitpay's support and they just coldly dropped a notice we no longer support this feature without explanation and further replies.
9 de mayo de 2026
Opinión espontánea
Respuesta de HitPay
Hi
Thank you for the direct feedback, and we sincerely apologise for the disruption this has caused to your Booking.com VCC processing.
The manual card-entry option on the HitPay POS app was removed globally as a deliberate risk-and-compliance decision — manual key-in carries materially higher fraud and chargeback exposure than authenticated card flows, and as a regulated acquirer in SG, MY, PH, AU and the US we have a duty to protect our partners from that risk.
Card payments (including Booking.com VCCs) remain fully supported via the Payment Link option inside the HitPay POS app — our team has shared the exact steps with you on email, and our CEO Aditya has also followed up with you directly.
Makes receiving payment so easy and…
Makes receiving payment so easy and effortless, especially that now we can accept cashless payment on my iPhone.
30 de abril de 2026
Service can be improved
Verification and payouts to your bank account takes long compared to other payment gateway providers. Dealing with compliance team is a pain, emails/texts often go unanswered, requiring multiple follow ups. Not sure if it's just this particular lady staff or if all other staff are like this as well.
It has been 1 week and I'm still waiting for compliance team to verify our ACRA. We had used other payment gateway providers and it has never taken this long.
Edit: Agfa from compliance has since stepped in to help with resolving the issues. The management also took the feedback seriously.
6 de mayo de 2026
Opinión espontánea
Respuesta de HitPay
Hello, we’re sorry to hear about your experience, this is not the level of service we want you to have with us. We understand how frustrating the delays and lack of timely communication must have been.
Please know that our team is closely monitoring your case to help ensure a resolution as soon as possible, particularly regarding your verification and payout concern. We also take your feedback about communication seriously and will review this internally.
Thank you for your patience, and we appreciate you bringing this to our attention.
I like hitpay but,,
I like hitpay, however at pos when you adding products your have to do 1 by 1 and save because if you don’t you loose all the quantities you previously uploaded on the same products category and there’s no way to undo then you have to repeat and repeat over again to upload. And it’s frustrating.
6 de febrero de 2026
Opinión espontánea
Respuesta de HitPay
Hi Shopping Galore team!
Thanks for taking your time to share your feedback. Our team would be glad to investigate and better understand the exact issue you’re encountering so we can see what may be causing the behavior you described.
We’re always open to making adjustments and improvements that can help make the experience more convenient and efficient for our users! Our team will be sending you a follow up message directly and assist from there. :)
Have been using Hit Pay since last 4…
Have been using Hit Pay since last 4 years for my business and work life couldnt be more simpler. Fast payment processing, easy payouts, less processing fee. user friendly POS system. Customer service is also easily reachable and works fast in resolving any issues. Thanks for continous support and I wish you guys great sucess in future.
15 de abril de 2026
Opinión espontánea
excellent 👍
28 de abril de 2026
Handy payment system
Handy payment system. Makes it easy to look after my inventory and mass in person payments pretty seamless! Love the constant updates they’re making to expand their payment capabilities across SEA. The team is also helpful and always at hand to offer support!
4 de mayo de 2026
Opinión espontánea
Thank you hitpay youre my hero youre…
Thank you hitpay youre my hero youre the best
2 de mayo de 2026
Opinión espontánea
Very convinient and easy
Very convinient and easy
Very user friendly payment gateway
23 de abril de 2026
HitPay ease SMEs transactions
As an SMEs, HitPay really help me ease the payment gateway for my customer. With an option for Buy Now Pay Later, buying power increase and help the growth of the business
30 de abril de 2026
Opinión espontánea
Respuesta de HitPay
Thanks for your review! We’re glad to hear that our services have made a positive impact on your business. We look forward to continuing to grow together with you! :)
Very disappointing experience
At first, I was satisfied with the service. However, my account was unexpectedly closed without any clear reason or prior notice. I contacted support but did not receive a helpful explanation.
29 de abril de 2026
Opinión espontánea
Respuesta de HitPay
Hello Alvaro,
Thank you for your feedback. We understand how concerning it must have been to have your account closed without a clear explanation.
Please note that all account approvals and closures are subject to our Compliance team’s review process and must adhere to applicable regulatory requirements and internal verification policies. These reviews are conducted carefully and consistently across all accounts.
Due to the nature of these regulations and internal policies, we’re unable to share specific details regarding individual account decisions. We understand this may be frustrating, and we sincerely appreciate your understanding in this matter.
Respuesta de HitPay
Thank you for sharing your feedback! We’re glad to hear this :)
Hit Pay review- love it !
I love using HitPay — it’s incredibly easy to use and very straightforward, even for beginners. The setup was quick, and everything works smoothly. Their customer service is also excellent; the team is responsive, helpful, and solves issues efficiently. Overall, it’s a very effective solution for managing payments, and I’d definitely recommend it.
25 de abril de 2026
Opinión espontánea
Respuesta de HitPay
Thanks for your support! We’re really glad to hear that you find HitPay straightforward and easy to use.
Our customer support team is always here to help if you need any assistance! :)
The app is quite intuitive in the sense…
The app is quite intuitive in the sense what i need for both in-person and online orders can be done under one roof. My sales has also picked up ever since customers can choose their preferred payment. CS is also top tier as they would address my concern and guide me step by step. Will recommend to other small biz too!
23 de abril de 2026
Respuesta de HitPay
Thank you for your taking your time to share your review! We’re really glad to hear that you find the app intuitive and that it’s been able to support your specific needs. It’s especially great to know that offering your customers more payment options has helped boost your sales as that’s exactly what we aim to do.
Our customer support team is always here to help if you need assistance with anything!
Easy and smooth onboarding process
Easy and smooth onboarding process. However, the eKYC verification is not mobile-friendly—the display should be properly optimized to fit the screen.
23 de abril de 2026
Opinión espontánea
Respuesta de HitPay
Hi Kuriee, thank you for your positive feedback! We’re glad to hear that you found the onboarding process easy and smooth.
We also appreciate your thoughts regarding the eKYC verification experience. We’ll take note of this and share it with our team internally, as we’re always working to improve and provide the best possible experience for our users. :)
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