HitPay Opiniones 

451
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We have a very good experience with HitPay service team, one especially Ana. We mentioned how we've been rejected countless times and she just stayed with us throughout the screening process and hel... Ver más

Valorada con 5 estrellas sobre 5

Have been using Hit Pay since last 4 years for my business and work life couldnt be more simpler. Fast payment processing, easy payouts, less processing fee. user friendly POS system. Customer service... Ver más

Valorada con 4 estrellas sobre 5

It's great to be able to contact customer support through WhatsApp, and the response rate is within the same day. The status of payment links (e.g. completed or unpaid) is clearly stated for easier... Ver más

Valorada con 3 estrellas sobre 5

One of the worst payment processor I've worked on. 1. They never specify the right payment methods in their documentation and its been missing you need to contact the support to get what is th... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de pago
  2. Proveedor de soluciones para eCommerce
  3. Compañía de software

Escrito por la empresa

HitPay is a no-code, full-stack commerce infrastructure for every small business. We empower SMBs — who often have limited coding skills and resources — to accept in-person and online payments in just five minutes. Our all-in-one platform helps merchants process payments on any sales channel, with payment solutions including a free website builder, POS system, recurring billing, payment links, invoicing, payment APIs, and the widest range of no-code e-commerce integrations.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

451 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(451)

60 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Reliable Payment Processing with Outstanding Support

We have been using HitPay as the payment processor for our website, and we've been thoroughly impressed with their service. Not only is the platform reliable, but their customer support is exceptional. Anytime we’ve had a question or needed assistance, their team has responded almost immediately, making us feel supported and valued as a customer. The transaction process has been seamless and secure, ensuring that our customers have a smooth experience. We highly recommend HitPay for anyone looking for a dependable and efficient payment solution.

16 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent and trustworthy service

Excellent and trustworthy service. For a small yet international business like mine Hitpay's a savior. And what's important too, their customers service actually helps! They don't ignore and don't hide behind chatbots. Great payment gateway👍

16 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hitpay is so convienent

Hitpay is convienent. Can sent customers the payment link by email/whats app. especaily useful if you undercharge customers and want them to pay without them physically coming back to the store. Their service support is also fantastic

15 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Seamless Process

HitPay has completely streamlined our payment process! No more manual invoicing, everything’s automated and seamless! It has saved us tons of time and letting us focus on growing the business instead of handling tedious tasks! Highly recommended!

2 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

A fast and easy setup

A fast and easy setup, smooth administration and quick transactions. No issues with HitPay. I recommend SME to consider this platform. You will be happy that you tried.

16 de octubre de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

The WeChat pay not so user friendly,

The WeChat pay not so user friendly,
When I created an amount for the QR code, Screenshot the QR code and email to my customer for payment, But once I close the app, The QR code is not valid anymore, This is the problem, My customer may scan the QR code few hours later, I couldn’t leave the app open all the way

10 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly Recommended

Our business has used HitPay for almost a year now. It's reliable, easy to use and honestly such a fantastic service to small businesses like mine. Thank you HitPay for helping me grow my business!

16 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

No Account Changes Update Support Available here total scam

Make Agency Stores Custom Sites Payments Receive in A bulk amount but this hitpay support for bank account changes no responding if i want urgently update my payout details there is no any support available who can assist you respecfully instant like other companies, this is very disrespectful behavior use also no apology and support not available merchant send lots of mails no receive response for issue updates also whatsapp is damn waste of time better to close all stores & custom sites payment receiving here and payout your existing balance and no more use this type of scam service for no assistance just eat peoples money

18 de agosto de 2024
Opinión espontánea
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Respuesta de HitPay

Dear Anna,

Thank you for taking the time to share your concerns with us.

At HitPay, we greatly value our customers' feedback, and it plays a crucial role in our ongoing efforts to provide a secure and reliable platform for both customers and merchants. After a thorough investigation of your case, we identified certain activities from your account that raised fraud concerns. Investigations have shown that you are providing false claims through a non-operating account for payouts and that your account has been linked to fraudulent misuse. To safeguard the trust and security of all our users, we have a zero-tolerance approach towards fraudulent activities on our platform.

Our policies are meticulously designed to collaborate with our merchants to mitigate and reduce fraud risks, ensuring that our customers can transact with assurance and confidence using HitPay. We are committed to providing a safe and trustworthy environment for both merchants and customers using our platform.

You may also refer to our policy here: https://hitpay.zendesk.com/hc/en-us/articles/28415218563481

If you have any further questions or concerns, please do not hesitate to reach out to our support team. We appreciate your understanding and look forward to serving you better in the future.

Best regards,
HitPay Customer Support

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