I had a great customer service experience today when I went shopping for bluerays in Churchill Square and i was served by a member of the staff called Frank. He was very assertive, very approachable... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit MSU1A, Lower Mall, Churchill Square Shopping Centre, BN1 2RG Brighton, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Helpfulness, polite and l felt l was being treated in manner that showed kindness towards me. As Andy took my order. He also took the time out to explain every thing including how the ordering system... Ver más
La empresa ha respondido
The staff were extremely helpful in assisting with my purchase of the CD. As I could not find what I wanted in the store they researched this item on line for me. They advised me that I would be notif... Ver más
La empresa ha respondido
My DVD purchase could not have been better, but on collection at the Brighton store, I wanted to browse the World Cinema DVD section only to discover it has been discontinued. All the DVDs are lumped... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de música
- Tienda de CD
- Tienda de DVD
- Tienda de discos
- Tienda de audio para el hogar
- Tienda de camisetas
Sobre hmv (UK) - Brighton
Escrito por la empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito por la empresa
- home of entertainment since 1921
Información de contacto
Unit MSU1A, Lower Mall, Churchill Square Shopping Centre, BN1 2RG, Brighton, Reino Unido
4,8
Excelente
330 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Staff very helpful and item on arrived…
Staff very helpful and item on arrived on date if was told it would be,
15 de diciembre de 2025
Respuesta de hmv (UK) - Brighton
Hello Cathy
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great thanks
Great thanks. Nice items, just what I was looking for. Click & collect was ready in the time they said it would be 🙂
12 de diciembre de 2025
Respuesta de hmv (UK) - Brighton
Hi Angela
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very efficient and professional service…
Very efficient and professional service within the Brighton store. 👍
10 de diciembre de 2025
Respuesta de hmv (UK) - Brighton
Hi Kay
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off in our Brighton shop.
See you soon :-)
Excellent thanks
Excellent thanks, delivered to my door, rather than left downstairs where I live in a block of flats, where some companies leave it.
10 de diciembre de 2025
Respuesta de hmv (UK) - Brighton
Thank you Paul for the 5 stars!
The girl who helped me
The girl who helped me, ordered what I wanted and I didn't know before that you offered that service
4 de diciembre de 2025
Respuesta de hmv (UK) - Brighton
Hi Georgia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Communication was good
Communication was good , packaging was strong & secure , delivered when said .
3 de diciembre de 2025
Respuesta de hmv (UK) - Brighton
Hi Denise
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent
Excellent! Easy ordering, fast processing and easy collection. Thank you
4 de diciembre de 2025
Respuesta de hmv (UK) - Brighton
Hi Jane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Respuesta de hmv (UK) - Brighton
Hello Clare
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy to order great deals and prompt…
Easy to order great deals and prompt delivery with everything in great condition. Very happy as always
25 de noviembre de 2025
Respuesta de hmv (UK) - Brighton
Hi Mr Furtado
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Respuesta de hmv (UK) - Brighton
Hi Nick
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy website to navigate
Easy website to navigate. Great customer service in the shop. Very welcoming and friendly. Fabulous merchandise
17 de noviembre de 2025
Respuesta de hmv (UK) - Brighton
Hi Emma
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff very helpful and quick to get…
The staff very helpful and quick to get my order
25 de octubre de 2025
Respuesta de hmv (UK) - Brighton
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were helpful and reassuring (I…
Staff were helpful and reassuring (I had some doubts about the suitability of my ID for collecting the package); transaction was straightforward.
20 de octubre de 2025
Respuesta de hmv (UK) - Brighton
Hi Tim
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Returned an item within the guarantee…
Returned an item within the guarantee period. Very polite service. Replacement ordered and contact was made with me as soon it arrived. Very impressed.
14 de octubre de 2025
Respuesta de hmv (UK) - Brighton
Hi Amy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very good and efficient in terms of…
Very good and efficient in terms of keeping me informed of the progress of the order and the arrival of the order. What let you down was the young woman who served me who lacked customer service skills.
The first thing she said to me was 'all right?' without any hint of it being authentic rather than a more friendly 'how can I help you?'. She said the same to the previous customer. No hint of a smile.
When she asked me for ID as a final check to hand over my order she was rather abrupt and there was no 'please'. Just 'can I see some ID?'. As an older customer I still appreciate a please and thank you.
Other HMV staff I have been served by have been more friendly. She needs some customer service training.
7 de octubre de 2025
Respuesta de hmv (UK) - Brighton
Hi Barry
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Helpful friendly staff
Staff were really helpful as I had a problem locating my email to say my goods were ready to pick up .
5 de octubre de 2025
Respuesta de hmv (UK) - Brighton
Hi lesley
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Received an email when don’t lose your local record shop
Received an email when my order arrived
- collected a few days later with no problems
1 de octubre de 2025
Respuesta de hmv (UK) - Brighton
Hi Mrs
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good customer service
4 de octubre de 2025
Respuesta de hmv (UK) - Brighton
Hi James
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I had a great experience recently
I had a great experience recently. I received a gift voucher. I went to my local branch and pre ordered somethings I wanted. They kindly had them delivered to my home address. Excellent.
25 de septiembre de 2025
Respuesta de hmv (UK) - Brighton
Hello Jon
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Cd received with thanks
Cd received with thanks. Speedy delivery and well packaged..
21 de septiembre de 2025
Respuesta de hmv (UK) - Brighton
Hello Paul,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.