Having had delivered orders damaged (due to rubbish packing by someone), I felt much better collecting my vinyl from Chester store instead of arranging postage. In-store experience was great and the... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnits 25-27 Newgate Row, Grosvenor Shopping Centre, CH1 1ER Chester, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I look on the hmv site for music, go for the one type of music thats new, go from there, when not available in store one of the members order it for if possible. when in store look around my self.
La empresa ha respondido
Pleasant, helpful staff, the DVD wasn’t in stock but was offered 3 options to pick up, 1. Was to collect from Chester 2. Was to collect from my local HMV Store in Wigan 3. To... Ver más
La empresa ha respondido
Stopped by yesterday in the Chester location for a poke around, bought some Manga and blind bags and had a wonderful chat with Salesperson Mattie who not only gave enriching conversation and let me kn... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de música
- Tienda de CD
- Tienda de DVD
- Tienda de discos
- Tienda de audio para el hogar
- Tienda de camisetas
Sobre hmv (UK) - Chester
Escrito por la empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito por la empresa
- home of entertainment since 1921
Información de contacto
Units 25-27 Newgate Row, Grosvenor Shopping Centre, CH1 1ER, Chester, Reino Unido
4,8
Excelente
271 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
The young lady in the store was very…
The young lady in the store was very helpful and dealt my request.
8 de abril de 2024
Respuesta de hmv (UK) - Chester
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy ordering and quick delivery
6 de abril de 2024
Respuesta de hmv (UK) - Chester
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
store❤️, online😭
I love the stock offering and the staff were really helpful and ordered online what they didn't carry.
My only problem was that they didn't get my delivery address right. I pointed this out in the store and then returned 5 minutes later when I looked at the order slip.
The guy at the till was busy and said he would correct it .
However emails showing delivery details still had the incorrect address.
I landed up having to go to the neighbouring farm to ask them to receive it for me.
5 de abril de 2024
Respuesta de hmv (UK) - Chester
Hi joanna
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We are pleased to hear you managed to retrieve the item and this issue has been fed back to the store. Regards
Respuesta de hmv (UK) - Chester
Hi john
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good price ,the delivery was quick I'm…
Good price ,the delivery was quick I'm really pleased with my purchase
4 de abril de 2024
Respuesta de hmv (UK) - Chester
Hi Debbie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Ordered CD’s which weren’t in stock
Ordered CD’s which weren’t in stock. Informed would take 3-5 working days - arrived in store for collection on different days but both within the 5 working days. Friendly and helpful customer service in store.
21 de marzo de 2024
Respuesta de hmv (UK) - Chester
Hi Sue
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great Combo of Store and Site
The ordering process was straightforward and had a low value to hit for free postage.
I also recently started using the site to see what was in stock at the Chester store which even helped me pickup films that were in the back of the store once I spoke to a staff member to fetch said items for me.
It works hand in hand with the shopping in person experience which is great.
14 de marzo de 2024
Respuesta de hmv (UK) - Chester
Hi Christopher
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very good service from hmv wish you had…
Very good service from hmv wish you had a shop by use
6 de marzo de 2024
Respuesta de hmv (UK) - Chester
Hi Eryl
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
CD wasn’t available in store
CD wasn’t available in store, but assistant ordered on line for me and cd arrived on schedule, great service.
24 de febrero de 2024
Respuesta de hmv (UK) - Chester
Hello Mark
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Couldn't be easier to order online and…
Couldn't be easier to order online and collect in local store. Thank you for excellent service.
19 de febrero de 2024
Respuesta de hmv (UK) - Chester
Hi JONATHAN
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It was very quick and easy
27 de enero de 2024
Respuesta de hmv (UK) - Chester
Hi Caleb
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service, no drama
I bought a T-shirt at the Liverpool store as a gift, which turned out to be the wrong size. I returned it to the Chester store after Christmas. The correct size was not available but the staff member processed a refund, then ordered what I needed from the hmv website to be delivered directly to my giftee. No fuss, just super helpful. Thanks
20 de enero de 2024
Respuesta de hmv (UK) - Chester
Hi Sarah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Item delivered to store quickly.
I ordered an item to be delivered to the Chester store and it came swiftly. The staff were really helpful. I always find shopping in the Chester store a good experience.
9 de enero de 2024
Respuesta de hmv (UK) - Chester
Hello Deborah,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Wide range of Dvds at great prices …
Wide range of Dvds at great prices quick delivery and well packaged
9 de enero de 2024
Respuesta de hmv (UK) - Chester
Hi Sharon,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
22 de diciembre de 2023
Respuesta de hmv (UK) - Chester
Hi Allan,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service
Ordered a product; arrived in store 2 days later. Excellent service. The member of staff was very helpful in every way as I wasn't sure of the products name.
18 de diciembre de 2023
Respuesta de hmv (UK) - Chester
Hi Robert,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Respuesta de hmv (UK) - Chester
Hi Moira
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great to see that there are still real…
Great to see that there are still real record shops on the high street... staffed by passionate enthusiasts who genuinely want to help. More power to your elbow HMV
19 de diciembre de 2023
Respuesta de hmv (UK) - Chester
Hi Dave
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent service
16 de diciembre de 2023
Respuesta de hmv (UK) - Chester
Thank you Wendy and merry christmas!
Item dispatched promptly and arrived as…
Item dispatched promptly and arrived as promised.
13 de diciembre de 2023
Respuesta de hmv (UK) - Chester
Thanks for the 5 stars and have a merry christmas Robert!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.