The guy behind the desk took the whole time to understand my accent (English is not my first language) explained everything so perfectly step by step about vinyls and sort out my order even though the... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 1, Williamson Square, L1 1EJ Liverpool, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I made an online order of a box set. When I went to pick it up from the shop the person behind the counter asked "Is it a vinyl or a CD?". Slightly confusing because, I hadn't ordered "Vinyl" the... Ver más
La empresa ha respondido
110-OUT 10 NEVER HAD ANY NEGATIVE PROBLEMS EVERY MEMBER OF STAFF ALLWAYS HELPFULL & LOT OF OTHER RETAILERS COULD LEARN FROM THIS SHOP & I CAN SEE HOW THE H.M.V BRAND HAS TURNED IT AROUND ITS JUST A SH... Ver más
La empresa ha respondido
The books were delivered promptly and i had no complaints about the books themselves. All in all, it was a service well done and i was completely satisfied.
La empresa ha respondido
Información sobre la empresa
- Tienda de música
- Tienda de CD
- Tienda de DVD
- Tienda de discos
- Tienda de audio para el hogar
- Tienda de camisetas
Sobre hmv (UK) - Liverpool
Escrito por la empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito por la empresa
- home of entertainment since 1921
Información de contacto
Unit 1, Williamson Square, L1 1EJ, Liverpool, Reino Unido
4,8
Excelente
688 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Always good response from the staff and…
Always good response from the staff and excellent quality
14 de noviembre de 2025
Respuesta de hmv (UK) - Liverpool
Hi Chris,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
A convenient way to shop
I found all I wanted, as well as collecting an item I had ordered previously. A convenient way to take delivery of a bulky purchase without worrying about not being at home to receive the package. An opportunity to browse the CD racks and find some additions to my extensive collection at a competitive price.
14 de noviembre de 2025
Respuesta de hmv (UK) - Liverpool
Hi Nigel,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Respuesta de hmv (UK) - Liverpool
Hi John,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Respuesta de hmv (UK) - Liverpool
Hi James
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Rapid delivery to store and really nice…
Rapid delivery to store and really nice staff in store.
6 de noviembre de 2025
Respuesta de hmv (UK) - Liverpool
Hi Geoff
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Timely and without difficulty
My daughter was able to collect my two ordered CDs on my behalf and there was no difficulty over this. Whole process was timely
3 de noviembre de 2025
Respuesta de hmv (UK) - Liverpool
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The person who helped me was brilliant,
The person who helped me was brilliant,
Really friendly and really helpful
1 de noviembre de 2025
Respuesta de hmv (UK) - Liverpool
Hi Jo
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Efficient delivery service
Ordered Friday afternoon and arrived early morning on Monday so very good service for standard Royal Mail delivery
31 de octubre de 2025
Respuesta de hmv (UK) - Liverpool
Hi Ian
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Another efficient and friendly…
Another efficient and friendly transaction with the Liverpool store. Thank you.
28 de octubre de 2025
Respuesta de hmv (UK) - Liverpool
Hi Malcolm
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The Friendly Staff ready to Help
The Friendly Staff ready to Help. Ease of ordering pre-orders. Lie using the Liverpool Store.
24 de octubre de 2025
Respuesta de hmv (UK) - Liverpool
Hi Kenneth,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheerio!
Respuesta de hmv (UK) - Liverpool
Hi Ladislav
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great album and fast delivery
Nebraska is a great album, the special edition version is rally great
26 de octubre de 2025
Respuesta de hmv (UK) - Liverpool
Hi Peter
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great customer service
Great customer service, held on to my order until I was able to pick it up. Got back to me very quickly and were very helpful. A pleasant experience!
21 de octubre de 2025
Respuesta de hmv (UK) - Liverpool
Hi Roy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Respuesta de hmv (UK) - Liverpool
Hi Colin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Respuesta de hmv (UK) - Liverpool
Hi Carol,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Respuesta de hmv (UK) - Liverpool
Hi Cath,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Respuesta de hmv (UK) - Liverpool
Hi Will,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV means excellent service
Prompt delivery, good communication,
Good value for money all round excellent service
18 de octubre de 2025
Respuesta de hmv (UK) - Liverpool
Hi William
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Order arrived quickly to store
Order arrived quickly to store. Collected without issue.
17 de octubre de 2025
Respuesta de hmv (UK) - Liverpool
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon
Respuesta de hmv (UK) - Liverpool
Hello Nadia
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.