Visited my local store to collect an order I had made via online service. Whilst visiting I purchased an extra vinyl to add to my collection. Staff are always friendly with helpful advice. This is why... Ver más
La empresa ha respondido
Localización
Cambiar localización33 Centre Mall, Cleveland Centre, TS1 2NR Middlesbrough, GB
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Consulta las opiniones de los clientes
Dislike the fact you pre order yet have to wait until an email to say its ready, yet the album is on the shelf on day of release.
La empresa ha respondido
Absolutely brilliant customer service at the Middlesbrough store. My children like unusual artists and we often ask for c.ds and records they don't stock. Nothing is too much trouble and the ordering... Ver más
La empresa ha respondido
Was able to request that the store was able to hold on to one of my click-and-collect items a little longer - so I could collect several 4K movie discs at once, thus saving multiple trips. Upon collec... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de música
- Tienda de CD
- Tienda de DVD
- Tienda de discos
- Tienda de audio para el hogar
- Tienda de camisetas
Sobre hmv (UK) - Middlesbrough
Escrito por la empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Escrito por la empresa
- home of entertainment since 1921
Información de contacto
33 Centre Mall, Cleveland Centre, TS1 2NR, Middlesbrough, Reino Unido
4,6
Excelente
280 opiniones
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Good communication
27 de diciembre de 2025
Respuesta de hmv (UK) - Middlesbrough
Hi Debbie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Top class service
Efficient staff from ordering for delivery into the store. Phone call received that item had arrived. Staff ensured that I was the person who had ordered item.
20 de diciembre de 2025
Respuesta de hmv (UK) - Middlesbrough
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It's nice to be able to click and…
It's nice to be able to click and collect orders. Not everyone is in for deliveries that get dumped all over, or left on doorstep.
Also the members of staff so nice and polite.
19 de diciembre de 2025
Respuesta de hmv (UK) - Middlesbrough
Hi Suzanne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very good
The film is for my husband he's watched it on Netflix but then it got took off so I bought him the dvd.
19 de diciembre de 2025
Respuesta de hmv (UK) - Middlesbrough
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Respuesta de hmv (UK) - Middlesbrough
Hi DIANE
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Delivery was very late
Delivery was very late. Box of item was creased and crushed. First pre order I've done and wasn't very good
15 de diciembre de 2025
Respuesta de hmv (UK) - Middlesbrough
Hi Chris
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Respuesta de hmv (UK) - Middlesbrough
Hi Marie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Daughters absolute favourite
Helpful and friendly staff when shopping in store. Also A* when delivering always quick and easy process especially the Middlesbrough store, ❤️
3 de agosto de 2025
Respuesta de hmv (UK) - Middlesbrough
Hi Emma
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really friendly and helpful staff
Really friendly and helpful staff , I collected my order and spent a gift voucher, lots of choice and a nice experience as usual
8 de diciembre de 2025
Respuesta de hmv (UK) - Middlesbrough
Hi Chrissy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff were amazing
The staff were amazing, so helpful and always had a smile on her face. She helped me find what I was looking for and when it wasn't in stock she ordered for me , I paid a couple of pounds for delivery and received it within two days. Over the moon with the service.
3 de diciembre de 2025
Respuesta de hmv (UK) - Middlesbrough
Hi Vicki
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Michelle
Customer Service Team
hmv.com
Very easy transaction
2 de diciembre de 2025
Respuesta de hmv (UK) - Middlesbrough
Hello Liz
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent delivery times and smooth…
Excellent delivery times and smooth pick up from shop
Very helpful staff
1 de diciembre de 2025
Respuesta de hmv (UK) - Middlesbrough
Hi Maggie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very friendly staff and efficient…
Very friendly staff and efficient service in Middlesbrough store
26 de noviembre de 2025
Respuesta de hmv (UK) - Middlesbrough
Hi Andrea
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really helpful from ordering to…
Really helpful from ordering to delivery would definitely order from them again
21 de noviembre de 2025
Respuesta de hmv (UK) - Middlesbrough
Hi Chan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great choice of vinyl ordered online…
Great choice of vinyl ordered online and picked up instore great staff too
19 de noviembre de 2025
Respuesta de hmv (UK) - Middlesbrough
Hi Tracey
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good communication
Good communication, prompt delivery. As advertised, no issues. I struggled to find the l.p. I ordered as it had sold out on the artist and record labels web sites, so delighted to see it available at hmv!
15 de noviembre de 2025
Respuesta de hmv (UK) - Middlesbrough
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Respuesta de hmv (UK) - Middlesbrough
Hi Phil
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Respuesta de hmv (UK) - Middlesbrough
Hello Victoria,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff were great
21 de octubre de 2025
Respuesta de hmv (UK) - Middlesbrough
Hi Christopher
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Always amazing there was fault with one…
Always amazing there was fault with one of my items they reordered it and delivered my other items kept me in the loop about my remaining item and delivered it pretty quickly if I could have given more stars I would have
13 de octubre de 2025
Respuesta de hmv (UK) - Middlesbrough
Hi Emily,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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