Have shopped at HMV for decades all over the country especially London, Northampton and Truro (Cornwall). Never had any problems - always got what I wanted - sometimes I had to order items which was n... Ver más
La empresa ha respondido
Unit 2, 100 - 104 Pydar St, TR1 2BD Truro, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Have shopped at HMV for decades all over the country especially London, Northampton and Truro (Cornwall). Never had any problems - always got what I wanted - sometimes I had to order items which was n... Ver más
La empresa ha respondido
I live for music so HMV, for me, is like a lofe support machine! To know that i can still go to a music shop and buy physical music and support the artists that create it gives me a huge amount of sat... Ver más
La empresa ha respondido
I ordered a Charli xcx wuthering heights vinyl that said with every vinyl there is a free poster, I did not get a poster with my vinyl and am very disappointed!
La empresa ha respondido
I could order the CD I wanted and it arrived in the local HMV shop in good time. Staff were very helpful. HMV should maintain a presence on the main streets over the UK.
La empresa ha respondido
Escrito por la empresa
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportEscrito por la empresa

Unit 2, 100 - 104 Pydar St, TR1 2BD, Truro, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I always find the HMV staff in Truro very helpful and professional. They are always welcoming and I enjoy my regular visits to the store.

Respuesta de hmv (UK) - Truro
Excellent service from the staff in the truro store, paul went to the trouble of finding what I was looking for and putting in the order for me. When I went to collect the item I was served by Imogen, who was very friendly and polite, both are a credit to your company.

Respuesta de hmv (UK) - Truro

Respuesta de hmv (UK) - Truro
the free postage for spending over £20 - enabled me to get the two cd's I wanted...

Respuesta de hmv (UK) - Truro
Staff at Truro are always ready to check and look up requests for my musical heroes, I’m 76 and a blues musician since 1964. My first memories of HMV are of the shop in London and bumping into John Peel.

Respuesta de hmv (UK) - Truro

Respuesta de hmv (UK) - Truro

Respuesta de hmv (UK) - Truro
CD and Blu-Ray ordered were promptly sent to my local HMV shop by post and I was informed of their route, when they were dispatched and when they arrived. I went to collect them after eight days and the friendly chap working in the shop checked who I was and handed the package to me.

Respuesta de hmv (UK) - Truro
Vinyl was great as expected, delivery to the store very quick and the in store staff were excellent.

Respuesta de hmv (UK) - Truro
The whole process was extremely simple, from placing the order to collecting from the very nice people at the Truro store.

Respuesta de hmv (UK) - Truro
Good clear communication. Adrian in the Truro branch was friendly too.

Respuesta de hmv (UK) - Truro
Kept being told different days for delivery to store, was told 3-5 days when ordering took just over 14 days, when It was finally ready for collection got asked to provide 4 different things Order number text to prove order -email to prove collection and asked for ID absolutely ridiculous very unhappy with the way I was treated im 24 and got ID for something PG

Respuesta de hmv (UK) - Truro
I always find the staff knowledgeable and extremely helpful

Respuesta de hmv (UK) - Truro

Respuesta de hmv (UK) - Truro

Respuesta de hmv (UK) - Truro

Respuesta de hmv (UK) - Truro
Imogen went above and beyond to help me find the latest ‘Florence’ CD . Friendly without being cheesy , professional ; ultimately ordering the product to be delivered to my door , to save a return trip to the store . Imogen is a great ambassador for your brand .

Respuesta de hmv (UK) - Truro
All orders processed and delivered in very timely fashion. Always my go-to for music and film.

Respuesta de hmv (UK) - Truro
Imogen went above and beyond to help me obtain the new Florence CD . Helpful in a proper human way , not patronising or false . Informative , unflappable ; she’s a fantastic ambassador for your brand .
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.