Homebase - Bishop�s Stortford Opiniones 

319
TrustScore: 4.5 sobre 5

4,7

Fitzroy Park, Stansted Road, CM23 5PP Bishop's Stortford, Hertfordshire, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

When we made the order, we were told it would be ready within the hour. We waited until the next day and still hadnt received a ready to collect email. We went to the store anyway and was told they co... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Completely let down on an online order of garden table and chairs by Homebase . Told after delivery date out of stock. Main customer service response directed to branch that had none. Phoned jade at b... Ver más

Valorada con 5 estrellas sobre 5

Excellent customer service especially from the yard click and collect man who ensured that we were safe and loaded despite having problems loading. He was very helpful. Very pleased. However we were f... Ver más

Valorada con 5 estrellas sobre 5

Claire at Bishops Stortford branch has been very helpful on both days we visited your store. Once when I took my Dementia brother she showed him kindness and didn’t hurry him. Today I went again wit... Ver más


Información sobre la empresa

  1. Tienda para la reforma del hogar
  2. Proveedor para baños
  3. Tienda de hágalo usted mismo
  4. Tienda de muebles
  5. Vivero
  6. Tienda de mobiliario para cocina

Sobre Homebase - Bishop�s Stortford

Escrito por la empresa

Homebase

Escrito por la empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Información de contacto

  • Fitzroy Park, Stansted Road, CM23 5PP, Bishop's Stortford, Hertfordshire, Reino Unido

  • 0345 640 7619

4,7

Excelente

TrustScore: 4.5 sobre 5

319 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 52% de las opiniones negativas

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4,7

Todas las opiniones

(319)

825 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The manager, Teigan

The manager, Teigan at this store went above and beyond for us. What a wonderfully kind person.
We ordered a sofa and chair from the Bishops Stortford store and the warehouse called us the day before to say the chair was out of stock.
I was, if I’m honest a little upset. We were moving house after a relationship breakdown and had nothing to furnish our new house.
Teigan managed to track down the out of stock item, went to pick it up and unbelievably delivered it personally to our new home in her own time. We aren’t even close to the store, it was probably a round trip of an 1.5 hours. I can’t thank her enough for this kindness and above and beyond. Homebase if you don’t reward her for this, I’m personally planning to poach her to come and work in the NHS where I am employed. We all need a Teigan in our time of need. Thank you. 🤩

2 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Tegan is a Star

Tegan served me. She was absolutely wonderful in personality and kindness. She answered my questions clearly. Went out of her way to ensure the chair I purchased was perfect for my granddaughter. She is a 🌟 Star member of the Homebase Bishops Stortford branch and an ideal candidate for a top role in the company.

2 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Maddy was excellent

Maddy on the till was really friendly, helpful and knowledgable - and pointed out the special 10% event. Great service

30 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Helpful staff

Helpful staff, especially the young lady who saw me struggling to lift a heavy item and came over to help.

24 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful- picked up a click and collect…

Awful- picked up a click and collect order- the product was clearly a return that had been sent back out as a new product- the box had been opened and taped back- no instructions - parts missing - and had already been part assembled…

For a retailer of this size- this is beyond unforgiveable and amounts to fraud

22 de septiembre de 2024
Opinión espontánea
Logotipo de Homebase - Bishop�s Stortford

Respuesta de Homebase - Bishop�s Stortford

Hi Rob,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase

Valorada con 5 estrellas sobre 5

10/10 Customer service for sure

I spoke with Tina on phone regarding the stock as Homebase cancelled my delivery order, she was a pleasure & went over and beyond

Then Dave helped us load the van with 26 packs of flooring and was a pleasure to talk too. Going over & beyond! Great experience!

19 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

The staff were proactive at arranging a fast in-store transfer (twice) and there was really good communication. Very happy and impressed with the service and happy with the items I purchased.

11 de septiembre de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Order was in stock and collection very…

Order was in stock and collection very easy. However one 5l csn of paint was badly dented. I pointed this out and the assistant said "oh that'll be fine" and gave me no option to have an undented tin. Perhaps I should have been more persistent about getting an undamaged tin (as I doubt anyone else would have paid full price for it), but I was in a hurry. We'll soon see if the paint is ok.

2 de septiembre de 2024
Opinión espontánea

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