My elderly mother and I went to Homebase Branksome (near Poole) to buy a cordless lawnmower. A great guy called Tim to sent to assist us. He was knowledgeable and friendly. He answered our 15 plus que... Ver más
Localización
Cambiar localización1 Redlands, Poole Road, Branksome, BH12 1DN Poole, Dorset, GB
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Consulta las opiniones de los clientes
Ordering etc easy as was pick up. However the girl at customer services could not have looked less interested in serving us and barely looked up from her phone to help us. Poor customer service from h... Ver más
Was shocked to receive a parking fine in the post after using this store. After purchasing goods and loading our car, we visited some other shops on the site before leaving. The weather was appallin... Ver más
La empresa ha respondido
Fantastic Customer service from enquiry to final delivery. Ellis @Homebase Branksome, very diligent and understanding. We gave a rough measurement plan and he showed us the 3D visual plan and point... Ver más
Información sobre la empresa
- Tienda para la reforma del hogar
- Proveedor para baños
- Tienda de hágalo usted mismo
- Tienda de muebles
- Vivero
- Tienda de mobiliario para cocina
Sobre Homebase - Branksome
Escrito por la empresa
Homebase
Escrito por la empresa

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Información de contacto
1 Redlands, Poole Road, Branksome, BH12 1DN, Poole, Dorset, Reino Unido
- 0345 640 7014
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 47% de las opiniones negativas
Suele responder en menos de 2 semanas
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Friendly staff
Great shopping experience
Easy to order online.
Good correspondence.
All items were ready to be collected at the shop.
Great prices.
Very positive experience from start to finish
Very speedy and simple to order and…
Very speedy and simple to order and collect.
Great product
Great product, fair price obtained for me and in store in a very short time.
Great customer service
Ellis from the Branksome branch was super helpful in talking me through the different bits I needed to hang up my mirror. He was very patient and explained what I needed to do. Thanks so much!
The only 4 left in stock were split…
The only 4 left in stock were split bags. Not good

Respuesta de Homebase - Branksome
Ordered 3 points of paint to collect
Ordered 3 points of paint to collect. Drove 45 mins to get there after getting the text to say it was all there and ready. When collecting, she said did someone ring you to tell you we didn't have one of them!! No was my answer. Can't be that difficult can it??

Respuesta de Homebase - Branksome
Easy to use Web site
Easy to use Web site, click and collect convenience and friendly, helpful and polite staff.
Pleasant shopping experience in…
Pleasant shopping experience in spacious but well stocked shop. Helpful, polite & cheerful staff, especially the young lady in customer services . Thank you!
Was ok
Was ok, although wrong paint was ready for collection, was soon rectified

Respuesta de Homebase - Branksome
Excellent friendly helpful staff
Excellent friendly helpful staff. I didn't like original purchased, changed without any drama. Will continue shopping at homebase.
Really quick and easy
Really quick and easy, always happy to help.
I paid for 2 items to be delivered on…
I paid for 2 items to be delivered on specific day, to my surprise only 1 was delivered. I've been going back fourth with customer service. It's took 6 days to get my other parcel. Customer Service is a joke

Respuesta de Homebase - Branksome
Friendly and helpful
I was advised of some out of stock and…
I was advised of some out of stock and offered similar product. Order ready within the hour. Great service at the click and collect, absolutely no problems, awesome service.
Very helpful and good service
Absolutely disgusted with the service…
Absolutely disgusted with the service received from Homebase and will never be buying from you again!! Ordered a bathroom cabinet on line took my money then phoned to tell me the store actually didn’t have one. Told refund would take 3-5 working days and asked for money back sooner and promised it would be with me in a couple of hours which didn’t happen. Meanwhile I looked at some different ones and ordered them and when we got to the store for collection and they were chipped and in disgusting state and we were then told that was because they were x display which I hadn’t been informed about. We got a refund but again told 3-5 working days but now have no proof of refund as she couldn’t offer me anything and the member of staff that serviced us her attitude stank absolutely no customer service. Homebase you and your staff are shocking!!

Respuesta de Homebase - Branksome
Good in every way
Had stock as website (not so with other stores), ready for collecton, rang ahead to point out a chip to one item and helped load.
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