Homebase - Branksome Opiniones 

141
TrustScore: 4.5 sobre 5

4,5

1 Redlands, Poole Road, Branksome, BH12 1DN Poole, Dorset, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My elderly mother and I went to Homebase Branksome (near Poole) to buy a cordless lawnmower. A great guy called Tim to sent to assist us. He was knowledgeable and friendly. He answered our 15 plus que... Ver más

Valorada con 4 estrellas sobre 5

Ordering etc easy as was pick up. However the girl at customer services could not have looked less interested in serving us and barely looked up from her phone to help us. Poor customer service from h... Ver más

Valorada con 1 estrellas sobre 5

Was shocked to receive a parking fine in the post after using this store. After purchasing goods and loading our car, we visited some other shops on the site before leaving. The weather was appallin... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fantastic Customer service from enquiry to final delivery. Ellis @Homebase Branksome, very diligent and understanding. We gave a rough measurement plan and he showed us the 3D visual plan and point... Ver más


Información sobre la empresa

  1. Tienda para la reforma del hogar
  2. Proveedor para baños
  3. Tienda de hágalo usted mismo
  4. Tienda de muebles
  5. Vivero
  6. Tienda de mobiliario para cocina

Homebase

Escrito por la empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Información de contacto

  • 1 Redlands, Poole Road, Branksome, BH12 1DN, Poole, Dorset, Reino Unido

  • 0345 640 7014

4,5

Excelente

TrustScore: 4.5 sobre 5

141 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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Ha contestado el 47% de las opiniones negativas

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4,5

Todas las opiniones

(141)

752 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great customer service

Ellis from the Branksome branch was super helpful in talking me through the different bits I needed to hang up my mirror. He was very patient and explained what I needed to do. Thanks so much!

21 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

The only 4 left in stock were split…

The only 4 left in stock were split bags. Not good

20 de septiembre de 2024
Opinión espontánea
Logotipo de Homebase - Branksome

Respuesta de Homebase - Branksome

Hi Tim,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Valorada con 2 estrellas sobre 5

Ordered 3 points of paint to collect

Ordered 3 points of paint to collect. Drove 45 mins to get there after getting the text to say it was all there and ready. When collecting, she said did someone ring you to tell you we didn't have one of them!! No was my answer. Can't be that difficult can it??

16 de septiembre de 2024
Opinión espontánea
Logotipo de Homebase - Branksome

Respuesta de Homebase - Branksome

Hi Tracey,
We’re sorry we haven’t been able to fulfil your order on this occasion. We appreciate you bringing your experience to our attention and will share it with the store.
Thanks,
Team Homebase

Valorada con 3 estrellas sobre 5

Was ok

Was ok, although wrong paint was ready for collection, was soon rectified

12 de septiembre de 2024
Opinión espontánea
Logotipo de Homebase - Branksome

Respuesta de Homebase - Branksome

Hi Mike,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Valorada con 1 estrellas sobre 5

I paid for 2 items to be delivered on…

I paid for 2 items to be delivered on specific day, to my surprise only 1 was delivered. I've been going back fourth with customer service. It's took 6 days to get my other parcel. Customer Service is a joke

2 de septiembre de 2024
Logotipo de Homebase - Branksome

Respuesta de Homebase - Branksome

Hi Beverley, 

Thanks for your feedback. We’re sorry for any disappointment caused - We can see your review is related to an online order so we'd be grateful if you could update your review and remove the location from this by selecting 'no specific location'. So we can look into your issues further please could you reach out to us here - (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb).
We can see our Customer Service Team are working to get this sorted for you and that a replacement Keter unit is on its way to you.

Thanks,
Team Homebase

Valorada con 1 estrellas sobre 5

Absolutely disgusted with the service…

Absolutely disgusted with the service received from Homebase and will never be buying from you again!! Ordered a bathroom cabinet on line took my money then phoned to tell me the store actually didn’t have one. Told refund would take 3-5 working days and asked for money back sooner and promised it would be with me in a couple of hours which didn’t happen. Meanwhile I looked at some different ones and ordered them and when we got to the store for collection and they were chipped and in disgusting state and we were then told that was because they were x display which I hadn’t been informed about. We got a refund but again told 3-5 working days but now have no proof of refund as she couldn’t offer me anything and the member of staff that serviced us her attitude stank absolutely no customer service. Homebase you and your staff are shocking!!

19 de agosto de 2024
Opinión espontánea
Logotipo de Homebase - Branksome

Respuesta de Homebase - Branksome

Hi Debbie,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store. We can see that all items have been refunded for you. We the retailer will refund your card, but due to the banks clearing systems it won't be back in your account for a few days. Unfortunately, this is outside of Homebase's control, and we are unable to expediate your refund.

Thanks,
Team Homebase

Valorada con 5 estrellas sobre 5

Good in every way

Had stock as website (not so with other stores), ready for collecton, rang ahead to point out a chip to one item and helped load.

16 de agosto de 2024
Opinión espontánea

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