Couldn't get this item in Ipswich, and delivery would take about 10 day's, so done click and collect from the Colchester store, paid for it and it was ready to collect in about 2 hours, the... Ver más
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Couldn't get this item in Ipswich, and delivery would take about 10 day's, so done click and collect from the Colchester store, paid for it and it was ready to collect in about 2 hours, the... Ver más
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Absolutely rubbish! When ordering the product, it was all straight forward. We got the box then when opening at home had realised it had another persons address on the label on the side. Then openin... Ver más
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We just had our new kitchen installed from Homebase in Colchester. The designers Lenka and Darren were really friendly and helpful and designed the kitchen really efficiently and helped us decide our... Ver más
They gave us the wrong garden chairs which we only discovered when unpacking them at home. Nobody answers the phone at Colchester Stanway so we face another 80 minute round trip in the hope that the... Ver más
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Tollgate West, Stanway, CO3 8RH, Colchester, Essex, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 50% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Bought online , website very clear , did click and collect, walked in this morning, items all ready !
Polite and friendly staff
First class experience!
Highly recommended
Older female member of staff at the till went above and beyond to find me the paint I needed. Excellent service
Operator 228925
Excellent value & service, delivered next day, job done!
Shout out to Sandra, service desk & store Manager Adrian. Couldn’t have given a better service to me and my family. Sandra helped get all my stock in on order which was extremely limited & Adrian picking up a piece of furniture from another store which Sandra arranged. Fab service from both sides. Such lovely people and I wish to send them a massive thankyou 😊
The member of staff helped me with some advice on a Karcher product I needed. Impressed with the great advice and a great product. Will definitely be back to Homebase.
The shelves utilise shared dowel rods which are plastic and simply too short, it leaves about 8-10mm for the adjoining shelf. Simply not enough to support the shelves. It has no structural rigidity and needs additional support as it moves side to side far too much. My wife is disabled and she is scared it will collapse, which I can understand and think the same. We have numerous other brands of box shelves and they are very very sturdy. We thought we would give homebase a try but wish we hadn't bothered.

Respuesta de Homebase - Colchester
Excellent service, order ready within the hour and I got assistantance with loading the trolley.
I recently visited Homebase in need of a certain type of paint. I approached a member of staff called Greg who was very helpful and took his time to give me plenty of advice on which paint would be the best choice and how to get the best result. Greg was very polite and had excellent customer service. I definitely will be shopping here again!! 5 stars!!
Text to say order was ready. Order was not at counter and the poor staff member had to leave to go and get my items, when there was a queue behind me.
Even though I gave the order number, I was asked for ID. I did not have any on me. If ID is required at time of collection, it would be really helpful if this could be added to the text notification !!!
I have recently been twice to Homebase Colchester and on both occasions Sandra was extremely helpful and went out of her way to help me.
I was greeted at the service desk with a smile and a welcome the lovely lady Jan chatted as she was scanning my item, I told her the bracket I’ve bought may not be big enough but won’t know until I get home.
I was told I could bring it back if it’s not correct and they will change it. Then genuine goodbye.
I felt as though
Brilliant staff in the showroom
Highly recommend
More check out staff needed, just one person doing everything.

Respuesta de Homebase - Colchester
Found exactly what I needed for storing my stained glass accessories thanks to excellent help from Sandra.
Many thanks!
Quite a surprise to have my order delivered by a young lady using her own car!
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