Homebase - Cromer Opiniones 

230
TrustScore: 5 sobre 5

4,8

Holt Road, NR27 9JW Cromer, Norfolk, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Alain Mansfield your Kitchen Designer did a brilliant job designing my kitchen. I felt lucky to have found him. He has such a good eye for colour and design and was always smiling and positive, despit... Ver más

Valorada con 4 estrellas sobre 5

Did some extensive searching for a new garden bench over the weekend and found the best value one at our local Homebase, eight mikes away. Could not be delivered online so we ordered it for collection... Ver más

Valorada con 5 estrellas sobre 5

Helpful efficient staff. Harry (a lady) was, on two consecutive days, very helpful, with good knowledge of products and their store locations, and went out of her way to help - first with paint, then... Ver más

Valorada con 2 estrellas sobre 5

I ordered goods via click and collect yesterday (7/9/24) to collect today. After being given an initial collection time of 10am at the Cromer store I was told I would receive notification of a more... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda para la reforma del hogar
  2. Proveedor para baños
  3. Tienda de hágalo usted mismo
  4. Tienda de muebles
  5. Vivero
  6. Tienda de mobiliario para cocina

Homebase

Escrito por la empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

230 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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Ha contestado el 46% de las opiniones negativas

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4,8

Todas las opiniones

(230)

747 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Straightforward garden furniture purchase experience.

Did some extensive searching for a new garden bench over the weekend and found the best value one at our local Homebase, eight mikes away. Could not be delivered online so we ordered it for collection and paid with PayPal. Went in to collect the bench this morning, after receiving a text saying it was ready for collection, gave the friendly customer services person my surname and walked out with it two minutes later. No worries. Bench now assembled and standing smartly in our garden. Thanks Homebase.

13 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Sam made us feel a valued customer when…

Sam made us feel a valued customer when waiting in the queue (another till was opening but She let us know we were next and she was happy to help).
Friendly smile and accurate and fast service mentioned the good plants you have. (We bought one).

12 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing customer service

Went to the Cromer branch on Saturday 27 April to purchase some paint but the colour I wanted wasn’t in store. Spoke to a very helpful young man who checked and advised the paint would be delivered on Monday. Went back to the store on Monday and the paint was still on a large pallet in the aisle. Spoke to Clare and Matt at the till and Matt could not have been more helpful. He split open the pallet wrapping and got me the paint which was on the bottom of the stack. Brilliant service which was much appreciated.

29 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Emily at Cromer store 0852 served my…

Emily at Cromer store 0852 served my husband and I on Thursday and was very efficient also very informative as we were hiring a rug doctor. She was also superb when I returned the machine the next day. Communicates with the public very, very well and it was a joy to be served by her. She also has a wonderful sense of humor.

10 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Helpful efficient staff (Harry)

Helpful efficient staff. Harry (a lady) was, on two consecutive days, very helpful, with good knowledge of products and their store locations, and went out of her way to help - first with paint, then washing line ground spike. Other staff have always been friendly and helpful, too, on many other visits.

10 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very helpful

Very polite, helpful staff. The item I purchased was large and heavy. A member of staff placed it in my car for me.

26 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Friendly and helpful

Clare was very friendly and helpful. As was the man dealing with the wood who went off to look for a free plank for me and gave me an idea to use fence posts for what I needed. Thanks!

30 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

My purchase of a Werner extension…

Many thanks to the Homebase Team for going the extra mile to explain how the Werner Ladder I recently purchased operates its Extension Locking device.

I have used the ladder today to remove debris in one of my Gutters and all went well!

Much appreciated

1 de mayo de 2024
Logotipo de Homebase - Cromer

Respuesta de Homebase - Cromer

Hi Robert, 

We have spoken to our team and they have provided the following; With regards to extending the Double extension Ladder.  On the rung hook, there is component that you need to disengage, by pulling the mechanism up and towards you, this will release the rung lock. Once the rung lock has been disengaged, you will be able to move the section in to the position you require. 
You will need to pull the section slightly out in order for the section to guide through the guide brackets. Once you have extended the section into the position best suited to him, Please ensure the rung locks are re-attached around the rung. Once completed, you will need to reengage the locking mechanism, please push the mechanism away from you then pull down. Once this has been completed you will be able to operate the product. 

If you have any further issues please don't hesitate to reach out to us at the following link; (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)

Kind Regards

Team Homebase

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