The ordering process is fine, hassle free but the some members of staff at the Kingsway store certainly need to remember they actually have customers to serve rather than carry on conversations with f... Ver más
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Consulta las opiniones de los clientes
Ordered my Keter outdoor storage unit online. Process was easy, quick and efficient. Picked up unit at Derby Kingsway store click and collect. Was served quickly by efficient and friendly staff, one o... Ver más
We were served by Ryan who mixed some paint for us, he helped us choose what type of paint and also checked we had all tools etc that we needed. He was very knowledgeable and friendly. At the til... Ver más
I do wish that Homebase would ensure their stock levels are accurately recorded and shown when placing click & collect orders. When I order 3 tins of paint I really would like to pick up 3 tins so I c... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda para la reforma del hogar
- Proveedor para baños
- Tienda de hágalo usted mismo
- Tienda de muebles
- Vivero
- Tienda de mobiliario para cocina
Sobre Homebase - Derby Kingsway
Escrito por la empresa
Homebase
Escrito por la empresa

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Información de contacto
Kingsway, Derby, DE22 3FA, Derby, Derbyshire, Reino Unido
- 0345 640 7042
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 51% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Ryan was brilliant
Ryan was brilliant, helping me to my car with heavy bags of compost. Friendly, yet professional.
Kitchen Experience
When we went to view the kitchens we were given very good help and advise, after we had ordered it if there were any problems they were resolved straight away. We would recommend homebase to our family and friends.
Excellent service.
Paint mixing
Just had paint mixing service at Kingsway Store, Ryan was really helpful and talked me through the whole process. Very happy.
Help finding item
I couldn't see if store had a selection of really useful boxes.
Ryan pointed me in the right direction and also swaped my trolley for a larger one.
When at the till Omhera was also helpful and stacked boxes inside each other to assist.
Normally get this kind of service when at John Lewis.
They made my shopping for storage boxes so much easier.
Visited the Kingsway store on Saturday
Visited the Kingsway store on Saturday. The one paint colour I needed wasn’t on the shelf . Luckily two very helpful members of the Homebase team searched high and low ( literally up a ladder ) and found a tin . Shaney and Chris great service thank you . I’ve been a customer of Homebase for years and that’s why I’ll keep coming back
Unreliable Inventory at time of ordering
I do wish that Homebase would ensure their stock levels are accurately recorded and shown when placing click & collect orders. When I order 3 tins of paint I really would like to pick up 3 tins so I can start & finish my decorating project. Only having 2 tins means I cannot finish my project this weekend and have to wait 3-4 days to get the final tin. It's not the 1st time this has happened- it happens far too often!

Respuesta de Homebase - Derby Kingsway
Quick and easy collection
It was really easy to collect the items I ordered from the store
Amazingly helpful staff.
Made 2 Visits to Homebase at Kingsway in Derby to buy 32 bags of Plum Slate. 2 visits due to the weight. Was helped on both occasion by excellent staff members. They helped load the bags onto 2 trolleys, push one of them to the checkout. There even loaded them into the car. There was even a 4 for 3 offer on the bags. Very happy with the service.
Ryan at the Kingsway (Derby) store was…
Ryan at the Kingsway (Derby) store was hugely helpful today with my multiple queries re loft insulation, ladders and boarding. Thank you so much for your help Ryan - really appreciated.
Great value
Easy to use website, large store with big car park, gre add t value items
Click and collect Airer x 2.
Making the order on line was quick and easy. When I arrived in the shop to collect, the member of staff who saw me, was friendly, courteous, efficient and with a smile. My goods were ready and waiting and in good condition. Thank you.
Really good service from Lewis and Josh
Really good service from Lewis and Josh
Dispute over price advertised
We had a dispute over the price of a Hozelock Euro Reel which was clearly advertised at £48. We were charged £60 and queried the price paid. I took a photograph of the product on display and the sign showing the price. The person who checked the price ripped of the sign declaring that it was incorrect. We were give the item for £48.

Respuesta de Homebase - Derby Kingsway
The staff were super busy …
The staff were super busy but dealt with customers calmly, without fuss. There was a problem with a click and collect item but it was replaced quickly.
Josh was very helpful and a credit to…
Josh was very helpful and a credit to your company
Excellent service
Excellent service. Order taken to my car & loaded by a member of staff who was very polite too.
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