Wrong items were picked for collection. But assistant in the shop were very helpful and got the correct items brought from store. I was only expecting to take a few minutes to collect order but obviou... Ver más
La empresa ha respondido
Unit 1, Cuckoo Bridge Retail Park, Glasgow Road, DG2 9BF Dumfries, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Wrong items were picked for collection. But assistant in the shop were very helpful and got the correct items brought from store. I was only expecting to take a few minutes to collect order but obviou... Ver más
La empresa ha respondido
I recently bought a garden shed from you. There were a few problems, due to my queries over confusing pricing, and delivery. Consequently the business took quite some time. However, the staff member,... Ver más
Customer service was not good. I was in to buy a gas barbecue which I tried to lift by myself but was unable to. Asked for assistance but non wad available according to staff member. I then suggested... Ver más
La empresa ha respondido
The lady (Molly) who helped me with my click and collect order was very patient and kind. I was struggling with my phone to see the order and she went out of her way to sort it. Excellent customer ser... Ver más
Escrito por la empresa
Escrito por la empresa

Unit 1, Cuckoo Bridge Retail Park, Glasgow Road, DG2 9BF, Dumfries, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 46% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
If you're getting a kitchen ask for Janet.
Janet is brilliant. She is friendly, enthusiastic, knowledgeable and has great ideas to make the most of your kitchen plan. Nothing is too much trouble and her and she is a credit to the company. I would highly recommend Janet to anyone.
I hope her good service and excellent work ethic is appreciated. It certainly has been by me.
Annabella at Dumfries was incredibly helpful and professional.
Prompt service & helpful staff
The employee who helped me was super friendly. Plus the website is very easy to use for click & collect.
Good pricing, available stock, friendly and helpful staff. Click and collect is a very easy transaction.
Simple and easy to order and uplifted next day
Items delivered but not to my house. Where is my delivery?

Respuesta de Homebase - Dumfries
Ordering from the website was very straightforward. Got a message later that afternoon to say that it was ready for collection. Went in this morning and within 2 minutes my purchase was brought to me. Excellent service all round. Thank you.
Purchased on line, super quick and easy. Went into the store next day and it was waiting for me.
Excellent
Very easy to order on line & colkect at local store
Wrong items were picked for collection. But assistant in the shop were very helpful and got the correct items brought from store. I was only expecting to take a few minutes to collect order but obviously took much longer, maybe check item number next time.

Respuesta de Homebase - Dumfries
Very quick from ordering to pick up. In store Holly had my order ready and was very friendly and courteous. Excellent customer service .
Went to collect a keter shed from Dumfries Homebase, touch and go whether it would fit in my car, Phil brought it out for me and together we pushed and pulled, even had to remove some packaging and take out three panels, it then slid in, but we then had the problem of getting the three panels into car, same again,we pushed and pulled, Phil suggested removing headrests and we got them in. Couldn't have done it without his help so big shout out to Phil, excellent customer service
Ordered what I needed online and it was ready for collection within 30 minutes at our local store! Great service!
Very quick & easy click & collect in store
Friendly knowledgeable staff always willing to help, a specific mention for Phil who goes out his way to assist.
Got the tools I was looking for. Only issue is having to include new charger and battery as I already have 6 from others in the powerbase range. Why no option to buy tool alone?
Ordering and collection process was efficient and without problems. Great service and value overall.
I recently bought a garden shed from you. There were a few problems, due to my queries over confusing pricing, and delivery. Consequently the business took quite some time. However, the staff member, Annabella, went above and beyond to help. I didn't think service like that still existed - I see so much of the opposite these days. Her colleague Ziggy also was exemplary.
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.