Click & Collect order - The wrong paint was put aside, I ordered the Farrow & Ball ‘Estate’ emulsion in French Gray and the Farrow & Ball ‘Modern’ emulsion in French Gray’ was reserved luckily I check... Ver más
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27 Lottridge Drove, BN23 6QD Eastbourne, East Sussex, GB
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Click & Collect order - The wrong paint was put aside, I ordered the Farrow & Ball ‘Estate’ emulsion in French Gray and the Farrow & Ball ‘Modern’ emulsion in French Gray’ was reserved luckily I check... Ver más
La empresa ha respondido
After a lot of difficulty using the online website, I decided to go into the store located in Eastbourne the following day. I can not explain how fantastic the staff are. Really friendly, polite, help... Ver más
The product was damaged. The side of the base of the box was cracked with holes where the shattered plastic had broken off. My parents who had requested the box have decided to try and tape it up ra... Ver más
La empresa ha respondido
We recently purchased a kitchen from Homebase in Eastbourne. The kitchen designer Justin Weller did an excellent job throughout. He was very attentive and importantly listened carefully to our require... Ver más
Escrito por la empresa
Escrito por la empresa

27 Lottridge Drove, BN23 6QD, Eastbourne, East Sussex, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 47% de las opiniones negativas
Suele responder en menos de 2 semanas
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Loraine and the team are always absolutely amazing and so helpful and attentive
Saturday morning pick-up but could not have gone smoother.
8am text to let me know that my order, placed the night before, was ready and waiting.
Friendly & helpful staff and I was on my way in next-to-no-time.
Excellent - Thanks to all.
We recently purchased a kitchen from Homebase in Eastbourne. The kitchen designer Justin Weller did an excellent job throughout. He was very attentive and importantly listened carefully to our requirements. He went the extra mile both price wise and in his detail in design in order to get round small snagging issues. We would have no hesitation in recommending him to anyone looking to change their kitchen.
I visited the Eastbourne store and was helped by Justin to make my first kitchen purchase. Justin was totally brilliant. He understood completely what I was looking for, even before I did, listened to what I said, suggested options that I had not thought about and produced a layout I am really happy with. He also helped me to save a few pounds by making a few subtle changes. Justin was so customer focussed, explained any potential issues, worked with my timescale and suggested payment options that he explained clearly.
Justin is customer focused, conscientious, professional, courteous and a credit to the store. Thank you.
Very convenient and efficient way to order and collect the items I wanted. Much quicker than locating them in store myself.
I ordered a garden sofa on click&collect which was a really easy and quick process. When I arrived to store the store staff were extremely helpful, in particular Ben. He went over and above to help us pack everything into the car safely for the drive home. I would definitely commend Homebase
The sales assistant at our local branch was extremely helpful both before and after sale. He was knowledgeable, polite and very quick to respond to email and telephone contact. He offered sound, unbiased advice and was able to support on a range of issues.
Web site was very misleading. We ordered a parasol and it was not very clear if it came with the base.
When it arrived we realized no base so we phoned one of the branches and spoke to customer services who were very unhelpful. Just said sorry bases are out of stock. Will not be ordering on line from homebase again.

Respuesta de Homebase - Eastbourne
Fast friendly efficient staff.
No issues.
Great collection service. My order was ready to collect and already on a trolley.
Ordered on line, using click and collect. Good communications couldn't be better.
Such friendly helpful staff. Well done Homebase
Order delivered very damaged.
Branch changed and were very helpful and apologetic despite not being their fault.
Justin in the bathroom department was fantastic. so helpful & professional, a brilliant service & would highly recommend, Restores your faith to have such a pleasant experience.
Ben who helped me get the garden furniture into my car was literally the most helpful human being I’ve ever encountered in the retail world
I purchased the Rowley patio set this afternoon from Eastbourne Homebase. I drive a Kia Picanto and to my amazement, the two ladies managed to get the very large box in the boot of my car! They explained to open the box in the boot and remove the chairs and cushions! I have a blue badge and they were incredibly helpful. I returned later this evening to collect the table and again two other team members, assisted me! All four team members were helpful, patience and caring - I have a blue badge.
We recently purchased an outside dining set & parasol (+ base) for our new decking. An excellent experience all round. Everyone in the Eastbourne store was super helpful and ready to help out. A MASSIVE thank you to Josh, Maria & Nicola for all of your help - an absolute credit to the store. Josh Ty for helping me to the car - that sort of extra help goes a long way to making the customer feel incredibly supported, excellent work you champion- much appreciated.
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