Homebase - Fareham Opiniones 

142
TrustScore: 4.5 sobre 5

4,7

Collingwood Retail Park, Newgate Lane, PO14 1AN Fareham, Hampshire, GB


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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

The delivery went well, once the driver found the correct address, by telephoning me for directions. The YouTube video stated 45 mins. to complete - absolute rubbish! It took five hours, 2 people... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Website much improved, smoother and works better and faster than some of Homebase's major competitors. Also impressed by wealth of information about products and user-friendly checking of stock at m... Ver más

Valorada con 5 estrellas sobre 5

Faith was exceptionally caring during our kitchen design. Ensuring she met my financial needs whilst delivering a design that exceeded my expectations. She had some brilliant ideas and insight which h... Ver más

Valorada con 5 estrellas sobre 5

We decided to go to Homebase to enquire about a brand new bathroom and glad that we did. From start to completion the expertise and professionalism has been second to none. Thank you to Faith - the de... Ver más


Información sobre la empresa

  1. Tienda para la reforma del hogar
  2. Proveedor para baños
  3. Tienda de hágalo usted mismo
  4. Tienda de muebles
  5. Vivero
  6. Tienda de mobiliario para cocina

Homebase

Escrito por la empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Información de contacto

  • Collingwood Retail Park, Newgate Lane, PO14 1AN, Fareham, Hampshire, Reino Unido

  • 0345 640 7547

4,7

Excelente

TrustScore: 4.5 sobre 5

142 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 45% de las opiniones negativas

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4,7

Todas las opiniones

(142)

744 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Dulux paint

Exactly the product I needed at good price,not available anywhere else without a days wait ,good advice from man in shop

22 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Happy Customer thanks to Gemma

I came into the store this morning quite unhappy that I had a missing cushion from my garden table set that I had brought the day earlier (from a different store)
One of the manager’s working in store called Gemma couldn’t of been more helpful, she was absolutely amazing, it’s not very often I’m compelled to write a review but I had to express my sincere gratitude for the support help and professional service I was given, many thanks Gemma I left a very happy customer

21 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service …

Pulled up to this branch of home base and thought it looked really drab. Staff inside the were totally amazing not only did they get the order for me but they made the suggestion, as it was out of stock elsewhere, (including other stockists) and I had come so far, that I purchased two tins and explained how I could take one back to my local homebase They did it all with a smile kept other customers informed and really provided a great service. Well done

9 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic customer service

Apart from a straight forward no fuss click and collect process, when we visited the Fareham store to collect our item the sales assistant said if we weren't happy with the scaffolding board we could choose another. Unfortunately there were none on the shop floor so tha sales assistant went to the storage area and brought out more for us to look at. She was only a little thing lugging out half a dozen boards for us to see but she was determined we would find something more suited and we did. Cindy is the name of the lovely sales assistant who did this for us customer service at it's very best. Thanks Cindy. N.B everytime I have visited this store the staff have always been amazing.

3 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Superb customer service

Superb customer service. The 2 staff on the click and collect were very patient with a collection / refund and took the time to help look for a carbon monoxide alarm that wasn't in store despite it showing as in stock online. Thanks again for your help!

2 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Website much improved, quality products, easy Click & Collect

Website much improved, smoother and works better and faster than some of Homebase's major competitors. Also impressed by wealth of information about products and user-friendly checking of stock at my local store.
Staff at store were very friendly and collection went very smoothly. Well done and thank you.

30 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Asked a staff member

Asked a staff member, Helen, where an item was, she led us to area, found what we needed and she unlocked the item from rack. Very friendly, positive and relaxed.

21 de junio de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Keter Garden Storage Box

The delivery went well, once the driver found the correct address, by telephoning me for directions.
The YouTube video stated 45 mins. to complete - absolute rubbish!
It took five hours, 2 people + had to call a neighbour, because some screws didn't line up. It's still a bit wonky, as one side wouldn't line up & the screws didn't align.
Paper instructions weren't very good, hence the need to go on Youtube for a video.

4 de junio de 2024
Logotipo de Homebase - Fareham

Respuesta de Homebase - Fareham

Hi Stella, 
Thanks for your feedback. We’re sorry for any disappointment caused - We can see your review is related to an online order so we'd be grateful if you could update your review and remove the location from this by selecting 'no specific location'. So we can look into your issues further please could you reach out to us here - (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)
Thanks,
Team Homebase

Valorada con 5 estrellas sobre 5

First time

It was the first time I’ve ever used Homebase. I must say that the young man who served me was very polite, informative and made the whole process of picking up my order easy.

15 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Trina was so helpful and spent time…

Trina was so helpful and spent time helping me shop for my purchase as I’m seriously I’ll she walked around the whole shop with me .must of spent an hour with me I really appreciate the help .she is very helpful and kind a credit to your store .

13 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

We asked for some paint to be mixed

We asked for some paint to be mixed. Trina helped us and she was very friendly & polite. She came along quickly and got on with the job. We had a lovely chit chat and the whole thing only took a few minutes. Very efficient member of staff so thank you Trina.

12 de junio de 2024
Opinión espontánea

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