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Homebase - Farnham Opiniones 

89
•
TrustScore: 4.5 sobre 5

4,5

Tienda para la reforma del hogar
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Farnham Retail Park, Guildford Road, GU9 9QJ Farnham, Surrey, GB

•
0345 640 7290

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great friendly staff. Amanda is always smiling and happy to have a laugh with us at check out/customer service. Always nice to see people like her working in a customer service role as it makes for a... Ver más

Valorada con 5 estrellas sobre 5

Very easy, quick and straight forward thank you. Helped replace the Terratek one I had very quickly and I didn’t want to get a third Terratek pole hedge pruner (has a design flaw with its pole extensi... Ver más

Valorada con 1 estrellas sobre 5

You were offering 10% off in store but not online. I only realised when collecting item. I mentioned it to your member of staff who only commented “Oh!”. No offer was made to refund difference in pr... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very Helpful Service from Gary with regard to ordering bathroom ware, in The Farnham Branch, even though the job was a bit tricky, impressed with the treatment and service from all the staff in the sh... Ver más

Información sobre la empresa

  1. Tienda para la reforma del hogar
  2. Proveedor para baños
  3. Tienda de hágalo usted mismo
  4. Tienda de muebles
  5. Vivero
  6. Tienda de mobiliario para cocina

Sobre Homebase - Farnham

Escrito por la empresa

Shop Sale Shop our Kitchen Range Shop Paint & decorating CONTACT US

Homebase

Escrito por la empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Información de contacto

  • Farnham Retail Park, Guildford Road, GU9 9QJ, Farnham, Surrey, Reino Unido

  • 0345 640 7290

4,5

Excelente

TrustScore: 4.5 sobre 5

89 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 42% de las opiniones negativas

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4,5

Todas las opiniones

(89)

704 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Homebase offered the best price

Homebase offered the best price on Crown Smartpaint - Excellent click and collect service - Amanda on Customer Service is 100% the best ! Always Speedy Efficient Helpful and cheerful

4 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really friendly.

Despite it being near the end of the day, the person on the till (Jack) was still really friendly and went to help somebody else AFTER he had served me (well empressed).

3 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very Helpful Service from Gary with…

Very Helpful Service from Gary with regard to ordering bathroom ware, in The Farnham Branch, even though the job was a bit tricky, impressed with the treatment and service from all the staff in the shop, and the products were all very good, will def.,be back, best customer service in a large store, for months

2 de septiembre de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

False advertising

We googled an item which said it was in stock at the Farnham Surrey store.
We especially made an effort to travel 8 miles to get this particular item and when we got there and asked an assistant she replied no sorry we don't stock that item.
We told her according to the website you do. She said you can order and pay for it online then we would have to refund you as the item is discontinued
This is clearly advertising under false pretence and we wasted our time, effort and petrol money on a item you say you stocked which was in fact discontinued.

1 de septiembre de 2024
Opinión espontánea
Logotipo de Homebase - Farnham

Respuesta de Homebase - Farnham

Hi Sandra​, 

Thanks for your feedback. We’re sorry for any disappointment caused. Our online stock checker is provided as a guide only and would always recommend waiting for the confirmation email or reaching out to the store double check prior to making the journey. If you wish to discuss this further please reach out here - (https://help.homebase.co.uk/hc/en-gb/requests/new) and we’ll get back to you as quickly as possible.

Thanks,
Team Homebase

Valorada con 2 estrellas sobre 5

still waiting on one item which was…

still waiting on one item which was ordered one hour after my first order, feel let down

15 de agosto de 2024
Logotipo de Homebase - Farnham

Respuesta de Homebase - Farnham

Hi Malcolm,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and one of our Customer Escalations Team will be in contact shortly to get this sorted for you

Thanks,
Team Homebase

Valorada con 3 estrellas sobre 5

Staff were friendly and helpful

Staff were friendly and helpful. They had picked the wrong item. But changed it over quickly and apologised

28 de julio de 2024
Opinión espontánea
Logotipo de Homebase - Farnham

Respuesta de Homebase - Farnham

Hi Karl,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

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