Homebase - Leicester Opiniones 

142
TrustScore: 4 sobre 5

4,1

37 Putney Road, off Welford Road, LE2 7TF Leicester, Leicestershire, GB


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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

On ordering…….. you were called Homebase. I was then told by a family member that Homebase was not there anymore. Apparently you are in another shop this needs attention on your ordering app It is n... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I purchased a humidifier which had couple items missing in the box from the Leicester Putney Rd store . When I went back I spoke to Lily & Sue who were really polite and professional and attended to m... Ver más

Valorada con 5 estrellas sobre 5

We thoroughly enjoyed working with Jayshri to design our new kitchen. The design was just what we wanted and anything we asked was answered with ease, her knowledge is extensive! From design through t... Ver más

Valorada con 4 estrellas sobre 5

Friendly helpful staff. Quick click and collect delivery. Prompt accepting back of faulty item, awaiting refund. Faulty item has resulted in more costs (labour) than cost of item (paint). This still n... Ver más


Información sobre la empresa

  1. Tienda para la reforma del hogar
  2. Proveedor para baños
  3. Tienda de hágalo usted mismo
  4. Tienda de muebles
  5. Vivero
  6. Tienda de mobiliario para cocina

Homebase

Escrito por la empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Información de contacto

  • 37 Putney Road, off Welford Road, LE2 7TF, Leicester, Leicestershire, Reino Unido

  • 0345 640 7041

4,1

Muy bueno

TrustScore: 4 sobre 5

142 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 50% de las opiniones negativas

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4,1

Todas las opiniones

(142)

757 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Thank you to store manager Richard

Thank you to store manager Richard for his expertise in helping us find the right paint and for his advice on colour combinations. He is such a lovely man and gave us a lot of time and useful advice. Found some great times too for our renovations 🙂

12 de enero de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Alright!

Smooth sailing up until collection (confirmation of order, text to say collection was ready). When I got there the wrong size frames had been set aside, after noticing, it took about 10-15 minutes before the right size frames were then brought back. No particular bad experience just seemed to make reserving my frames in advance a tad redundant, I felt lucky that the frames I had ordered were still in stock..! Love my frames though now!

6 de enero de 2024
Opinión espontánea
Logotipo de Homebase - Leicester

Respuesta de Homebase - Leicester

Hi Izzy​, 

Thanks for your feedback. We’re sorry for any disappointment caused by your recent experience. We have fed this back to the instore team to review further. We are pleased to hear your frames are lovely 😊 

Thanks,
Team Homebase

Valorada con 5 estrellas sobre 5

My experience

Polite, quick, correct. Thank you

27 de diciembre de 2023
Opinión espontánea
Logotipo de Homebase - Leicester

Respuesta de Homebase - Leicester

Hi Jim​,

Thanks for the great feedback, we hope to see you shopping with us again soon ![](https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v2/assets/emoticons/1f603_grinningfacewithbigeyes/default/30_f.png?v=v5)

Team Homebase

Valorada con 5 estrellas sobre 5

Fabulous customer service from Jay

Fabulous customer service from Jay! Thank you.

22 de diciembre de 2023
Opinión espontánea
Logotipo de Homebase - Leicester

Respuesta de Homebase - Leicester

Hi Mirka​,

Thanks for the great feedback, we hope to see you shopping with us again soon ![](https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v2/assets/emoticons/1f603_grinningfacewithbigeyes/default/30_f.png?v=v5)

Team Homebase

Valorada con 5 estrellas sobre 5

Exceptional customer service from Jay and Debs

Jay and Debs on the customer service desk at the Leicester store went out of their way to assist with the purchase of a Christmas tree and provided truly exceptional customer service. They were knowledgeable, polite and friendly. Many thanks to both of you!

22 de diciembre de 2023
Opinión espontánea
Logotipo de Homebase - Leicester

Respuesta de Homebase - Leicester

Hi Paul​,

Thanks for the great feedback, we hope to see you shopping with us again soon ![](https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v2/assets/emoticons/1f603_grinningfacewithbigeyes/default/30_f.png?v=v5)

Team Homebase

Valorada con 4 estrellas sobre 5

Click and collect

Quick, efficient service. Goods as ordered. Price ok.
Minor moan: couldn't get the click and collect label off the box without marking the box. Item was a gift (outside light fitting).

19 de diciembre de 2023
Opinión espontánea
Logotipo de Homebase - Leicester

Respuesta de Homebase - Leicester

Hi Dc​,

We’re sorry you’ve had a disappointing experience due to our labels. Our customers are incredibly important to us, and really appreciate you bringing this to our attention. All feedback enables us to grow and be a better Homebase for our customers, so thanks for taking the time to leave your review

Thanks,
Team Homebase

Valorada con 1 estrellas sobre 5

VERY RUDE MANAGER

I brought a display Christmas tree from your Leicester store and the staff had not put the wire with it that changes the light settings. All I asked was had they got the wire but the young man on the phone didn't understand so I went into the store I asked for a manager who when she came was very rude and abrupt in front of other customers. Wouldn't go look or come with me to look just kept repeating bring it back and we will refund. It might have been as simple as the wire was left on the display but refused to look.

16 de diciembre de 2023
Logotipo de Homebase - Leicester

Respuesta de Homebase - Leicester

Hi Linda​

We really appreciate you bringing this to our attention. We're as disappointed as you and will be sharing your feedback with the relevant team. We can see you have been in touch with our Escalations Team who have resolved this with you directly.

Team Homebase

Valorada con 5 estrellas sobre 5

Purchaced wrong colour lights

Bought online as not in stock berry multi coloured outdoor lights.Should have ordered white berry lights ,went back to homebase as these were instock so changed without any hassle.

8 de diciembre de 2023
Logotipo de Homebase - Leicester

Respuesta de Homebase - Leicester

Hi Keith​,

Thanks for the great feedback, we hope to see you shopping with us again soon ![](https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v2/assets/emoticons/1f603_grinningfacewithbigeyes/default/30_f.png?v=v5)

Team Homebase

Valorada con 5 estrellas sobre 5

Easy to order

Easy to order,staff lovely and polite,and helpful,would recommend you to everyone.

14 de diciembre de 2023
Opinión espontánea
Logotipo de Homebase - Leicester

Respuesta de Homebase - Leicester

Hi Elizabeth​,

Thanks for the great feedback, we hope to see you shopping with us again soon ![](https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v2/assets/emoticons/1f603_grinningfacewithbigeyes/default/30_f.png?v=v5)

Team Homebase

Valorada con 5 estrellas sobre 5

Great service goods were picked very…

Great service goods were picked very quickly. Really lovely outdoor Christmas lights.

12 de diciembre de 2023
Opinión espontánea
Logotipo de Homebase - Leicester

Respuesta de Homebase - Leicester

Hi Keith​,

Thanks for the great feedback, we hope to see you shopping with us again soon!

Team Homebase

Valorada con 5 estrellas sobre 5

polite

polite , friendly , quick.

11 de diciembre de 2023
Opinión espontánea
Logotipo de Homebase - Leicester

Respuesta de Homebase - Leicester

Hi Jan​,

Thanks for the great feedback, we hope to see you shopping with us again soon!

Team Homebase

Valorada con 5 estrellas sobre 5

Excellent performance!

Good quality dehumidifier, does exactly what it says. The functionality are very easy to read. Couldn't be more happier with our purchase.

2 de diciembre de 2023
Logotipo de Homebase - Leicester

Respuesta de Homebase - Leicester

Hi Jane​,

Thanks for the great feedback, we hope to see you shopping with us again soon!

Team Homebase

Valorada con 5 estrellas sobre 5

Easy to order online

Easy to order online. A fair price and a quick collection. Happy with my Christmas lights as well.

8 de diciembre de 2023
Opinión espontánea
Logotipo de Homebase - Leicester

Respuesta de Homebase - Leicester

Hi Mr.​,

Thanks for the great feedback, we hope to see you shopping with us again soon!

Team Homebase

Valorada con 5 estrellas sobre 5

click and collect order

Did a click and collect order with Homebase Leicester and within minutes was notified that it was ready to collect. On collection staff were polite and quick to fetch my items, no waiting around whatsoever. Very happy with my purchase, good quality at a great price. All in all a great service much appreciated. Thank you.

7 de diciembre de 2023
Opinión espontánea
Logotipo de Homebase - Leicester

Respuesta de Homebase - Leicester

Hi Shirley​,

Thanks for the great feedback, we hope to see you shopping with us again soon!

Team Homebase

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