Homebase products unfortunately are manufactured poorly . Out of all the various products I purchased over the last 12 to 18 months like kitchen taps , soft close toilet seat internal door handles all... Ver más
La empresa ha respondido
33 Brook Lane, ST5 3HU Newcastle-Under-Lyme, Staffordshire, GB
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Homebase products unfortunately are manufactured poorly . Out of all the various products I purchased over the last 12 to 18 months like kitchen taps , soft close toilet seat internal door handles all... Ver más
La empresa ha respondido
Ordered online, straight forward. Item available to collect the next day. Shop location is great with pleanty of parking available. Easy access to a brightly lit, clean and spacious shop. Couldn't hel... Ver más
Three of the boxes of very heavy laminate flooring we went to pick up from the click and collect counter, were damaged - we took them back inside and asked to exchange them - very ‘grumpy’ ‘assistant’... Ver más
La empresa ha respondido
New shower suite bought and fitted in March. A fitting broke within months. I spoke to Mark Lenton at Homebase, Newcastle under Lyme and replace arranged and delivered the next day. Now happily inst... Ver más
Escrito por la empresa
Escrito por la empresa

33 Brook Lane, ST5 3HU, Newcastle-Under-Lyme, Staffordshire, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 42% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Kitchen designer Mark Lenton is now at KTF Kitchens in Fenton.
Very easy to order online. Click and collect very useful and ready really quickly. No problems collecting my order. Very pleasant staff.
Great service... Don't close down just get rid of high earning waste of space higher managers
Went in to collect the ordered item and was served quickly
and efficiently.
Very polite and helpful assistant. She was very patient with me as I had difficulty in finding the email confirmation of the order
I clicked I collected no drama no issues just job done
Excellent service. Expert advice much needed and so helpful in making our transaction easy and understandable. Great Big thank you to Mark at Newcastle staffs. Highly recommended. Thank you
Ordered on line, picked up two hours later. Excellent service!!! A++
Very efficient service lovely helpful staff from checkout to Connor who helped me with my stuff to the car a big thank uou
Ordered online, straight forward. Item available to collect the next day. Shop location is great with pleanty of parking available. Easy access to a brightly lit, clean and spacious shop. Couldn't help but have a look around on my way to the collection point, picked up a cushion and a Christmas decoration to purchase too! No queue, Staff attended the collection point straight away. Always enjoy visiting this shop!
Excellent experience as always when visiting or purchasing on-line with Homebase . Always great quality product & prices & helpful staff , excellent customer service
Great service on web ordered with no problems.delivered on the exact day they said and on time .And 2 very nice delivery persons
Lovely service from the staff once again, always feel like a valued customer
Myself and my partner went in for a kitchen design appointment with Mark he was incredibly helpful and knowledgeable about the product and made the process so stress free and easy. We went in with an idea on what colour and style we wanted and he assisted with all the extra detail bits you don’t always think about but make such a impactful difference in the over all design. We couldn’t be happier with what we have ordered. Again thank you Mark for all your help.
Quick service ,staff go above and beyond to help you get what you want will definitely shop there more now
Although the goods were available well within 1 hrs.
The assistant literally threw the edging strips into a trolley before I told him to stop!

Respuesta de Homebase - Newcastle Under Lyme
Mark Lenton has been amazing from start to finish. His design ideas worked perfectly and the whole process was really easy and ran smoothly. One of the worktops was damaged on delivery but a quick phonecall to Mark and a replacement requested the same day. Fitting and installation should happen next week and I'm really optimistic for the quality of the kitchen.
I ordered two outdoor type double 13A sockets from the website clearance sale, click/ collect.
On collection I was presented with two outdoor type light switches! Not sockets!! There were none on the shelves of the type I ordered so the store manager gave me a discount on the last one of the only other type they had. But this was still more than what I'd paid online. On reflection I could have purchased what I thought I'd ordered online at a cheaper price elsewhere had they been listed correctly. He (manager)agreed that the web sites description of what I ordered online was completely wrong. SORRY NOT GOOD ENOUGH.
Then we have the inconvenience of waiting for a refund of my online purchase, plus the time and fuel costs.

Respuesta de Homebase - Newcastle Under Lyme
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