I picked up a box of tiles and when I unwrapped and opened them 12 of them were broken and chipped.The box had fragile tape wrapped around it but someone obviously didn't take heed. On returning the h... Ver más
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Unit 1, Oldbury Green Retail Park, Oldbury Ringway, B69 3DD Warley, West Midlands, GB
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I picked up a box of tiles and when I unwrapped and opened them 12 of them were broken and chipped.The box had fragile tape wrapped around it but someone obviously didn't take heed. On returning the h... Ver más
La empresa ha respondido
We went into the shop to get advice about a new kitchen. We had a limited budget and were expecting not to be able to afford anything! We were pleasantly surprised that they had kitchens within our b... Ver más
My experience was great as my toddler had unfortunately had an accident in store and I wanted to clean up. Two lovely ladies assisted me and took care of it for me, they were so kind and understandi... Ver más
I was very disappointed with the customer service I received. I ordered 2 expensive shelving units which were delivered to me a day before a party at my house. One of the units turned out damaged wit... Ver más
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Escrito por la empresa

Unit 1, Oldbury Green Retail Park, Oldbury Ringway, B69 3DD, Warley, West Midlands, Reino Unido
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Ha contestado el 48% de las opiniones negativas
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Was able to find costs for what we needed for a project we are planning.
Very fast service and lovely friendly cashier
Lovely quick service and quality items ,thank u
Ready for me soon has I called to pick up good service 👍
Came into oldbury store for click and collect, whilst having a browse came across a small greenhouse. Asked for assistance and Karen came off her break to help me! Absolutely fantastic customer service. Helpful, polite and went above and beyond to assist me. After service like that I ended up buying a greenhouse and now have knowledge to get me started. Big shout out to Karen! Good old fashioned customer care. A great asset to your store. I would appreciate her to be recognised for her excellent service.
Thank you
Sue
The shower curtain is absolutely great, just what I was looking for and at a great price. Thank you
Terrible service. I went in for a glue gun and was recommended the wrong glue sticks to go with it. As I needed it for that day I had to make journey back to the store to exchange and pay extra for the correct glue sticks.
I explained to the member of staff what had happened and nothing was offered to apologise. I think a 10% discount or and voucher could have been given.

Respuesta de Homebase - Oldbury
Staff go above and beyond and this occurs on every visit I have made to Home base Olbury nothing is too much trouble they are helpful and considerate collecting large items that I need assistance to put into my car they complete without an attitude that they don't really want to do it as in some cases from elsewhere the staff need the recognition they deserve!!
Kevin is an absolute Legend! We popped into the Oldbury Homebase with no knowledge of specialist paints and how to paint kitchen cupboards.
Kevin spoke to us at length and explained everything really well.
So happy we popped in today and met the right people for the job.
Massive thanks to Kevin.
Great customer service
Really nice people who work there.
What a brilliant service..I used to do deliveries to you made friends with your staff..then I retired..I still shop with you..A great big thankyou to kerry what a star she's a 🌟 always cheerful and welcoming you should be proud to have such a wonderful employer like her..also don't know everyone's name but you have such a wonderful staff well done Homebase 😊
I would like to give Kev a big thank you for all the help and advice he gave me today, re: leaking garage. He is a star.
Really easy to order online then walked in and it was there on a trolley for me straight away and staff were nice too
Great friendly staff. A clean store and enjoyable experience
took no time to get my order and the woman serving me was lovely
I have never received my notification that my click and collect order is ready. It has been a week now since it was due to be ready for collection.

Respuesta de Homebase - Oldbury
I had a phone call to ask
Order ready & in trolley for me. Plus prices equal most other places or a little bit less.
At first we only went to take a look at design ideas and we was approached by a member of staff who just simply gave us some tips on looking for a kitchen and was very helpful in the Oldbury branch.
We then booked an appointment with them and they managed to get us in the next day.
We a design consultation with a lady name Laura Russell and she was amazing!
From start to finish of the project she was on hand to help and even dropped us a courtesy call on delivery to ensure everything had arrived.
They were the cheapest and the kitchen was great quality.
Great service!

Respuesta de Homebase - Oldbury
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