Homebase - Sevenoaks Opiniones 

82
TrustScore: 4.5 sobre 5

4,4

Sevenoaks Retail Park, Old Otford Road, TN14 5EW Sevenoaks, Kent, GB


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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

My order was missing as it was collected by another customer. I had to wait for this issue to be resolved and get a new item.

Valorada con 5 estrellas sobre 5

We had to collect a click & collect. The staff were helpful sorting this, and for cancelling another order from another branch. This was helpful as they found what we needed at this branch in the cl... Ver más

Valorada con 5 estrellas sobre 5

Richard Moloney of Homebase Sevenoaks was exceptional in helping my Wife with her choice of Shower Room to replace our old Bathroom! His recommendation of Paul Collins of IFit (Installer) was fully ju... Ver más

Valorada con 1 estrellas sobre 5

Not happy. Required 4 tins of paint (buy one, get one half price). Website said store had stock, so ordered. Only 3 available and third would have been full price so just took 2. Have to wa... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda para la reforma del hogar
  2. Proveedor para baños
  3. Tienda de hágalo usted mismo
  4. Tienda de muebles
  5. Vivero
  6. Tienda de mobiliario para cocina

Homebase

Escrito por la empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Información de contacto

  • Sevenoaks Retail Park, Old Otford Road, TN14 5EW, Sevenoaks, Kent, Reino Unido

  • 0345 640 7119

4,4

Excelente

TrustScore: 4.5 sobre 5

82 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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Ha contestado el 47% de las opiniones negativas

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4,4

Todas las opiniones

(82)

766 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Really easy collection

Really easy collection. The two young ladies who dealt with our collection were both really helpful and lovely and polite saying have a nice day. The whole process was quick and easy.

18 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Order given to someone else!

My husband went to collect the order and they had given it to another customer and no others in stock! Homebase have sent a text to say thank you for your order… I sincerely hope to receive the refund and some compensation for the error especially when they apparently request id!

11 de agosto de 2024
Opinión espontánea
Logotipo de Homebase - Sevenoaks

Respuesta de Homebase - Sevenoaks

Hi Julie​,

Thanks for bringing this to our attention. We’re sorry to hear we were unable to fulfil your click and collect. Feedback like this is incredibly important to us. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.

Team Homebase

Valorada con 1 estrellas sobre 5

Horrible experience.From being in store…

Horrible experience.From being in store at Sevenoaks to be told that my garden furniture wasn’t in stock, to the be told it’s out of stock everywhere. To then find it online, to the money then be taken and then to be told it would arrived on 23rd July. From the promised delivery date, to the delayed date, to be delayed again, and again and again. Won’t be using Homebase again. Then the delivery was missing parts!! The ridiculously low amount of compensation I received to the poor customer service.

23 de julio de 2024
Logotipo de Homebase - Sevenoaks

Respuesta de Homebase - Sevenoaks

Hi ​,

We’re sorry you’ve had a disappointing experience. Our customers are incredibly important to us, and really appreciate you bringing this to our attention. All feedback enables us to grow and be a better Homebase for our customers, so thanks for taking the time to leave your review. We can see that you have been in contact with our senior team to get this resolved for you.

Thanks,
Team Homebase

Valorada con 5 estrellas sobre 5

Great service

Easy to order online, item was ready when store opened, staff friendly and efficient at collection.

21 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

The man serving was extremely unhelpful…

The man serving was extremely unhelpful and rude. He had a very ‘can’t be bothered’ attitude.

19 de julio de 2024
Opinión espontánea
Logotipo de Homebase - Sevenoaks

Respuesta de Homebase - Sevenoaks

Hi Susie,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Valorada con 5 estrellas sobre 5

I shop here often

I shop here often and the staff are lovely! I always find what I need at an ok price. I love the click and collect service, it’s very convenient

2 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

No self assembly instructions.included

No self assembly instructions.included.
Utterly useless thanks a lot.

27 de mayo de 2024
Opinión espontánea
Logotipo de Homebase - Sevenoaks

Respuesta de Homebase - Sevenoaks

Hi Mrs. Fountain​,

Thanks for bringing this to our attention. We’re sorry to hear you're not happy with the product details. Feedback like this is incredibly important to us. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb) if you would like to discuss this further.

Team Homebase

Valorada con 5 estrellas sobre 5

Homebase came through for us!

Richard Moloney of Homebase Sevenoaks was exceptional in helping my Wife with her choice of Shower Room to replace our old Bathroom! His recommendation of Paul Collins of IFit (Installer) was fully justified and his surveying of goods needed was excellent ie Shower Fittings, Integrated Sink and Toilet Unit and Tiles etc! All in all a a job well coordinated! Thank you Homebase!

3 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Darren ( Manager) and Norma (Customer…

Darren ( Manager) and Norma (Customer service desk) helped me with an online return(delivery with missing parts) that could not be disassembled. Understood my problem and helped me with my return. (unlike the online customer service) Thank you both very much.

9 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service in Sevenoaks branch!

I visited the Sevenoaks branch today and was served by a lady called Vicky and young man who I think was a manager/supervisor. Both were really lovely and were extremely helpful. They were really friendly and had great product knowledge. The young man/manager even sought further advice for me from their paint specialist who was also very helpful. I couldn't have asked for better service.

30 de abril de 2024
Opinión espontánea

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