Homebase - Sittingbourne Opiniones 

126
TrustScore: 4.5 sobre 5

4,3

Sittingbourne Retail Park, Mill Way, ME10 2XD Sittingbourne, Kent, GB


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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

All three bags of compost that I ordered were split and held together by thick black tape. I should have returned the order to the store particularly as one bag was significantly lighter but I didn’t... Ver más

Valorada con 5 estrellas sobre 5

The assistant at the collection point was extremely helpful. I needed top soil in addition to the planter that I ordered for collection. The assistan loaded the trolley and took it to my car and off... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

The worst customer service I have ever had. Rude and unprofessional disrespectful and uncaring staff I have ever come across. Paid for item online as stated two in stock traveled for 45mins to colle... Ver más

Valorada con 5 estrellas sobre 5

Customer service staff Alison and Cheryl . They allowed me to take a put together flat pack stackable shoe shelf that was on display. I am incapable of putting flat packs together so am very gratef... Ver más


Información sobre la empresa

  1. Tienda para la reforma del hogar
  2. Proveedor para baños
  3. Tienda de hágalo usted mismo
  4. Tienda de muebles
  5. Vivero
  6. Tienda de mobiliario para cocina

Sobre Homebase - Sittingbourne

Escrito por la empresa

Homebase

Escrito por la empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Información de contacto

  • Sittingbourne Retail Park, Mill Way, ME10 2XD, Sittingbourne, Kent, Reino Unido

  • 0345 640 7178

4,3

Excelente

TrustScore: 4.5 sobre 5

126 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 46% de las opiniones negativas

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4,3

Todas las opiniones

(126)

748 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I was in Homebase this morning looking…

I was in Homebase this morning looking for a million things and didn’t know where to start, luckily for me Richard came to the rescue and helped me find everything with ease, he even helped me get things off the shelf that I couldn’t reach, he then took me to a check out where Trish and her wonderful self helped me bag up my goods and made me laugh and smile!!

21 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service in Sittingbourne

I was purchasing timber in Homebase Sittingbourne and received great customer service from Jane. She was attentive, helpful and most importantly, very friendly. Thank you Jane

19 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very friendly and helpful staff

Very friendly and helpful staff. Despite not being able to collect straight away, I was contacted and was told it was put to one side and get there when I could. I'd recommend this store.

19 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Happy, cheerful staff

This was a really quick stop, as I knew exactly what I wanted and where it was. The two ladies on checkouts were helpful and happy, and talked to me about some decorating items on the ends of their checkout that I might find useful. I didn’t buy them on this occasion as I already had one of the items, and didn’t want the other. I wass as really struck by how cheerful the staff were. I think their names were Grace and Irene (but my memory is shocking!)

18 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Wrong item was picked by Sue so when I…

Wrong item was picked by Sue so when I turned up for click and collect it would have been quicker for me to get it but obviously that’s not the point of click and collect so was quite a waste of time.

9 de octubre de 2024
Opinión espontánea
Logotipo de Homebase - Sittingbourne

Respuesta de Homebase - Sittingbourne

Hi Lace,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase

Valorada con 1 estrellas sobre 5

Use Screwfix in future!!

Purchased 5 floating shelves of various sizes online using the click and collect service. Was expecting them to be ready for collection in a trolley of some description as 2 of the shelves were 1200mm 1 was 900mm and 2 were 600mm but no, they were placed into my arms to carry out to my vehicle. Because I was loaded up like a human donkey, I was unable to check the condition of the goods until I arrived home. Upon inspection, I found one shelf to have no packaging whatsoever and missing it’s fittings and 2 of the other shelves, despite being packaged as I would expect, were marked, dirty and had some minor damage. Very poor service, and very poor quality of product. Precisely why I ordinarily use screwfix!

13 de octubre de 2024
Opinión espontánea
Logotipo de Homebase - Sittingbourne

Respuesta de Homebase - Sittingbourne

Hi Chris​,

We’re sorry you’ve had a disappointing experience. We pride ourselves on our customer service, so we really appreciate you bringing this to our attention. We have shared your feedback with the store management team to review further. We would love to support in getting this resolved for you, please fill in your details in the following link (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb) and we’ll get back to you as quickly as possible.

Thanks,
Team Homebase

Valorada con 5 estrellas sobre 5

Great sofa

After looking at numerous sofas on line we came across exactly what we were looking for in Homebase.
Right colour right size.

We were able to choose the date of our choice for delivery which was great.

A very well made 2 seater sofa in a lovely light grey colour.
Very pleased with our purchase.

2 de octubre de 2024
Valorada con 5 estrellas sobre 5

Alex was amazing!

I met Alex at the collection point, and as I wasn't sure if my sofa bed would fit in my car, he went above and beyond helping me.
He was thoughtful, practical, kind and together we unpacked the item, measured it and then he helped me put it in my car with a smile.
Pls say thank you and trust you have a great employee 🤓👏👏

3 de octubre de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

We waited ages at the click and collect…

We waited ages at the click and collect counter pressing the call button a couple of times and nobody came to serve us so we had to go round the back of the counter and collect the pots ourselves. The pots were quite badly damaged to the point where they gave us 10% discount on them at the till

2 de octubre de 2024
Opinión espontánea
Logotipo de Homebase - Sittingbourne

Respuesta de Homebase - Sittingbourne

Hi Karen,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase

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