Visitar el sitio web

Homebase - St Albans Opiniones 

77
•
TrustScore: 4 sobre 5

4,0

Tienda para la reforma del hogar
Escribir una opiniónVisitar el sitio web
Escribir una opinión

Localización

Cambiar localización

Alban Park, Hatfield Rd, Al4 0JJ St Albans, Hertfordshire, GB

•
0345 646 3230

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Was meant to click and collect. Never received the email saying it was ready to collect. Then received an email saying thank you for picking up your order. Which I had not done. Long story short, no p... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We were very impressed with both of the young men who assisted us on our visit to your shop. The first one was very welcoming and informative and pointed us in the right direction. The second one in t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was looking for a couple of things in the gardening department. The young Lady that I approached was very helpful and while your store didn’t have what I wanted, she made some suggestions that I cou... Ver más

Valorada con 5 estrellas sobre 5

The people in store were amazing. The click and collect software wasn’t working for them so they had to think on their feet to locate my order and the lady was positive despite working under pressure.... Ver más

Información sobre la empresa

  1. Tienda para la reforma del hogar
  2. Proveedor para baños
  3. Tienda de hágalo usted mismo
  4. Tienda de muebles
  5. Vivero
  6. Tienda de mobiliario para cocina

Sobre Homebase - St Albans

Escrito por la empresa

Shop Sale Shop our Kitchen Range Shop Paint & decorating CONTACT US

Homebase

Escrito por la empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Información de contacto

  • Alban Park, Hatfield Rd, Al4 0JJ, St Albans, Hertfordshire, Reino Unido

  • 0345 646 3230

4,0

Muy bueno

TrustScore: 4 sobre 5

77 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 28% de las opiniones negativas

Suele responder en menos de 2 semanas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,0

Todas las opiniones

(77)

601 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información
Valorada con 1 estrellas sobre 5

Was meant to click and collect

Was meant to click and collect. Never received the email saying it was ready to collect. Then received an email saying thank you for picking up your order. Which I had not done. Long story short, no paddling pool for the grandchildren and a drawn out process to possibly get a refund. Not worth the hassle.

23 de junio de 2026
Opinión espontánea
Logotipo de Homebase - St Albans

Respuesta de Homebase - St Albans

Hi Susan, 
Thank you for your feedback. 
I’m pleased we’ve had the opportunity to look into this further and take the appropriate steps to resolve the matter.  I’ve also followed up with you directly via email regarding your click-and-collect order that you did not receive. 
I appreciate that your original experience was frustrating and not what we would have wanted, but I’m grateful you gave us the opportunity to put things right. 
Your feedback has been really valuable in helping us understand where we can improve and I'll make sure the right learnings are shared with the relevant team. 
Thank you again for your patience and for working with us while we resolved this. 

Best wishes, 
Christian 
Customer Care Team 
Homebase

Valorada con 5 estrellas sobre 5

Very friendly support staff on picking…

Very friendly support staff on picking up my order.

1 de junio de 2026
Logotipo de Homebase - St Albans

Respuesta de Homebase - St Albans

Hi S Karia,

Thank you for taking the time to leave such a fantastic review.

It's great to hear that you had a positive experience with us and that we were able to provide the level of service you expected.

Feedback like this means a lot to the team, and I'll make sure your comments are shared with those involved.

Thank you for choosing us, and we look forward to helping you again in the future.

Best Wishes
Jonathan
Homebase Customer Recovery Team | Head Office

Valorada con 1 estrellas sobre 5

Wasn't aware (make sure you read the…

Wasn't aware (make sure you read the small print) homebase is in administration. They refuse to refund money on any item bought on click & Collect. Disgraceful way to treat customers. Would never return.!

28 de noviembre de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

The first time I went to store the…

The first time I went to store the staff were very helpfull but this time I felt a reluctance to help me to the car

16 de octubre de 2024
Opinión espontánea
Logotipo de Homebase - St Albans

Respuesta de Homebase - St Albans

Hi Miss Ferreira,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Valorada con 5 estrellas sobre 5

Excellent Click & Collect

Mower was waiting for me at Customer Service. Just gave my name and package was handed over. Excellent service.
Let's hope the mower works as well!

29 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Picked up my sink easily

Picked up my sink easily, helpful staff put it in my trolley. Offered help to getting it in the car but I was alright on my own
Simple process, very easy

23 de septiembre de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Click and collect worked really well…

Click and collect worked really well both online and store. Only issue I had was when had popped in to buy a few days before, the 160 shown as in stock online all turned out to be on a unopened securely wrapped pallet round the back while only a few torn half empty bags remained in the store itself. The same was true of most of the compost etc. area which was a complete mess. So poor start in trying to buy but, to be fair, fully remedied by the click and click thereafter.

9 de septiembre de 2024
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más