Homebase - Tunbridge Wells Opiniones 

67
TrustScore: 4.5 sobre 5

4,4

Unit 1 A, Linden Park Road, TN2 5QL Tunbridge Wells, Kent, GB


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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Sadly 19 of the 25 tiles were found to be broken after I had taken out the first 6 good ones. The damage indicated the box had been dropped at the original warehouse, not by the courier, who used a se... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My order was ready to collect very quickly after ordering.. When I arrived at the store to get my order I was served by a friendly member of staff. She was able to find my order quickly. The whole tr... Ver más

Valorada con 5 estrellas sobre 5

Throughout the Tunbridge Wells store we found the staff exceptionally helpful. In the plants area the lady staff member was so knowledgeable and courteous. The gentleman at the door similarly helped u... Ver más

Valorada con 5 estrellas sobre 5

I regularly visit Homebase in Tunbridge Wells (Linden Park Road) and am often served by a lady called Shelly (Operator number 232928). She is always helpful and cheery. Great customer service attitude... Ver más


Información sobre la empresa

  1. Tienda para la reforma del hogar
  2. Proveedor para baños
  3. Tienda de hágalo usted mismo
  4. Tienda de muebles
  5. Vivero
  6. Tienda de mobiliario para cocina

Sobre Homebase - Tunbridge Wells

Escrito por la empresa

Homebase

Escrito por la empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Información de contacto

  • Unit 1 A, Linden Park Road, TN2 5QL, Tunbridge Wells, Kent, Reino Unido

  • 0345 640 7071

4,4

Excelente

TrustScore: 4.5 sobre 5

67 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 47% de las opiniones negativas

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4,4

Todas las opiniones

(67)

764 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

amazing stuff helpful fast

amazing stuff helpful fast . Andy was polite. And he was helpful told us about the order, we had doublechecked with us the order..sue was helpful to . thank you

7 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not enough staff so no one to help me…

Not enough staff so no one to help me out with a large box of garden furniture- had been to Sevenoaks previous week and they were so helpful

24 de julio de 2024
Opinión espontánea
Logotipo de Homebase - Tunbridge Wells

Respuesta de Homebase - Tunbridge Wells

Hi Heidi,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Valorada con 5 estrellas sobre 5

Very helpful staff team at Tunbridge Wells

Throughout the Tunbridge Wells store we found the staff exceptionally helpful. In the plants area the lady staff member was so knowledgeable and courteous. The gentleman at the door similarly helped us with specific questions and took time to take us to the area where we found what we were looking for. Amari on the till could not have been more helpful - friendly, enthusiastic and smiling throughout. Great advocate for Homebase.

21 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

parasol base

Went in to buy a parasol base, I didn't know which one would be big enough for my parasol. A very helpful member of staff helped me, even unboxing the product so I could check the size

20 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Store was very well presented

Store was very well presented. Staff members were very helpful, Alison helped us locate the house plants, another staff member helped us to locate the rotary airer covers and Shelly who served us on the checkout was also very helpful and polite.

7 de junio de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Order was ready but staff disengaged

Order was ready but the energy, or lack of, from the staff member did not inspire confidence. We were also incorrectly directed to the wrong part of the store when there was a whole display in the correct area!

7 de julio de 2024
Opinión espontánea
Logotipo de Homebase - Tunbridge Wells

Respuesta de Homebase - Tunbridge Wells

Hello Carol,

Thank you for your review, we're sorry that the customer service you received was not to the high levels of customer service we expect at store.

Kind Regards

Team Homebase

Valorada con 5 estrellas sobre 5

I went into get plants i had a good…

I went into get plants i had a good service at the till with two young lady’s shelly was very helpful :) told me about this to leave a feed back so i have she also gave me information on what’s on sale ilbe looking at that to very interesting thankyou and online to .

21 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service today served by a young…

Great service today served by a young lady by the name of Shelly who helped me make sure I got the right products and spent time explaining them to me , that is something you rarely get these days thank you fab shopping experience

20 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant staff

The staff. I lost my long-cherished gold ring in the store whilst plant shopping. Assistant handed it in, my panic call when I arrived home got most reassuring response and today I was treated so well by everybody when I went in to collect it.

6 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Extremely unhappy box smaller from…

Extremely unhappy box smaller from store to boxes purchased on line but same price?

Also box cracked ????

1 de junio de 2024
Logotipo de Homebase - Tunbridge Wells

Respuesta de Homebase - Tunbridge Wells

Hi Mary,

Thanks for your feedback. We’re sorry for any disappointment this has caused to you. Sometimes our online and instore pricing/promotions do differ - You can find all our pricing policy here - (https://www.homebase.co.uk/customer-services/resources/pricing-policy.list) Please reach out if you need any further support.

Thanks,

Team Homebase

Valorada con 3 estrellas sobre 5

Grubby environment

The click and collect service was good but the whole store was grubby and poorly presented .

27 de mayo de 2024
Opinión espontánea
Logotipo de Homebase - Tunbridge Wells

Respuesta de Homebase - Tunbridge Wells

Hi Patricia,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase

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