Homebase - Worcester Opiniones 

252
TrustScore: 4 sobre 5

4,2

Unit A, Elgar Retail Park, Blackpole Road, WR3 8HP Worcester, Worcestershire, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

After 16 emails with Homebase regarding a refund for incorrect flooring, I am still waiting for my money back. Each time I contact them, I’m told it will be resolved within 48 hours, but weeks have pa... Ver más

Valorada con 5 estrellas sobre 5

Recently went to homebase to purchase some of the midnight aurelian tiles, unfortunately homebase don't keep much stock at stores. Fortunately for me Kathy from the stroud/worcester stores went out of... Ver más

Valorada con 5 estrellas sobre 5

I was struggling to find what I needed. I asked a member of staff for help and Paisley went above and beyond. She showed me what I was looking for , offered helpful advice and even gave alternative i... Ver más

Valorada con 5 estrellas sobre 5

Exceptionally best service ever from "Teri" she went above and beyond her job role. I purchased garden furniture in the heaviest large box. Teri being a very slim built, moderately aged lady, managed... Ver más


Información sobre la empresa

  1. Tienda para la reforma del hogar
  2. Proveedor para baños
  3. Tienda de hágalo usted mismo
  4. Tienda de muebles
  5. Vivero
  6. Tienda de mobiliario para cocina

Homebase

Escrito por la empresa

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Información de contacto

  • Unit A, Elgar Retail Park, Blackpole Road, WR3 8HP, Worcester, Worcestershire, Reino Unido

  • 0345 640 7352

4,2

Muy bueno

TrustScore: 4 sobre 5

252 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 43% de las opiniones negativas

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4,2

Todas las opiniones

(252)

723 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

new bathroom

I wanted a new bathroom - not really sure what I wanted of what was a available. Katie in the Bath store department was great and helped to specify a great bathroom at a good price. It was just so easy!

18 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Just had a new kitchen fitted via…Country Living Homebase

Just had a new kitchen fitted via Homebase and the reason I decided on the company Country Kitchens was that Katie and Michelle of Blackpole Worcester helped us with our decision they went above and beyond and for this I want to say a HUGE THANKYOU to them.We were also delighted with the fitting and they did as we asked and have to say we are enjoying our new kitchen
Regards Mr and Mrs S Gunter

17 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

From what little time iv actually spent…

From what little time iv actually spent going into the homebase, and looking around it. Everyone is really nice, and they are so willing to help. Everyone is extremely friendly and they wont tell you "no do it yourself" they also seem to be friendly with each other, that brings on a happy and caring enviroment

27 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Click and Collect yourself

Ordered four bags of compost at 9am. Arrived at 12 to pick them up and was told that they couldn’t find the 40 bag stock. After a wait I decided to collect them myself from the garden area. Found them straight away. The manager was very helpful when he realised what had happened

26 de junio de 2024
Opinión espontánea
Logotipo de Homebase - Worcester

Respuesta de Homebase - Worcester

Hello Steve,

Thank you for your review, we're sorry you had these issues with your click and collect order. We are glad the manager was able to assist!

Kind Regards

Team Homebase

Valorada con 5 estrellas sobre 5

Amazing shop

Amazing shop always full of wonderful products, been helped my Chloe a few times while visiting always a lovely girl always happy to help would definitely recommend thank you

6 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Extremely helpful helpdesk ladyI needed information/help with buying a…

I needed information/help with buying a garden table and chairs and, despite the fact that there were few other staff available, the lady at the Helpdesk couldn't have been more helpful to me. I happily bought the item and the lady the then helped me to load the table and chairs into my car.
This is the second such experience I have had at Worcester Homebase and I shall certainly be more than happy to continue to shop the. Many thanks to the very kind lady.

19 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Kate Griffiths from the kitchen and bathroom team could not have been more helpful.She gave a very quick service for the design and layout,and checked the order when it arrived.
I would recommend this service.

24 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Brought a bathroom from Homebase…

Brought a bathroom from Homebase Worcester awful after sales experience from them, they care more about profit than correcting or helping a customer recify the issue.
If you care about after sales service in case something is not right don’t buy from Homebase absolutely shocking, Katy from Worcester cared more about her sales and commission than to help you.

17 de junio de 2024
Opinión espontánea
Logotipo de Homebase - Worcester

Respuesta de Homebase - Worcester

Hello Geoff,

Thank you for your review, we're sorry the service you received is not to the high standards we hold ourselves to here. We have passed your complaint to the Store Manager to review but if you would like to get in touch with us here please reach out (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)

Kind Regards

Team Homebase

Valorada con 5 estrellas sobre 5

Great store!!

Went in for a new lawnmower and the store was lovely, clean and tidy and I was helped out by the staff to help choose the best option for me

19 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Helpful staff.

Helpful staff.
Internet was easy to understand, and was able to order first time instead of having to do it several times, as I normally do.
And able to order the correct amount we needed buy their calculations.

14 de junio de 2024
Valorada con 1 estrellas sobre 5

Taking payment from our account when you didn't have the stock and not returning our money immediately.

We ordered 2 tins of masonry paint from Homebase, stating they were in stock. We paid and drove 10 miles to collect from Blackpole. On arriving to collect them we were told you had none in stock. We were also told that you would not refund our money for at least 3 days which we are not happy about. Your company took our payment for goods that you didn't have and we made a 20mile+ round trip to collect. We shall be making a complaint and will not be using your online ordering system again.

15 de junio de 2024
Opinión espontánea
Logotipo de Homebase - Worcester

Respuesta de Homebase - Worcester

Hi Mr Ludlam,
We’re sorry we haven’t been able to fulfil your order on this occasion. We appreciate you bringing your experience to our attention.
We can see the refund has been processed and this is subject to processing times by the bank.
Thanks,
Team Homebase

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