Honda UK Opiniones 369

I purchased a brand new Honda HR-V at the end of July 2024 for nearly £34000. As part of this I also paid for a 5 year service/ MOT package as part of the deal which Honda/ Yeomans were offering at the time.
Since then I have been trying to get some sort of documentation to prove that I have this cover.
Emails go unanswered, one of the salesman I spoke to on the telephone really did not want to know, fobbing me off with 'it sometimes takes Honda six months to send the documentation' just wait.
The original sales man, when he answered my email, says there is little Yeomans can do in the circumstances.
I have spoken to Honda directly and, apparently, it is nothing to do with them. The Honda representative said he would call the dealer and get back to me. He never did.
I am told Yeomans have some sort of computer record of my purchase, but even that sounds a bit vague and I was also not aware that this was a dealer specific package. I really think that if that is Honda/ Yeomans stance they should make it very clear this package is non transferrable.
Fortunately for me I purchased a part of this purchase on a credit card and am now forced to go down the route of charge back to recover my money.
I would strongly advise others to put even one pound of the purchase on a credit card.
This really is a classic example of 'full' dealer/ manufacturer attention until you hand over the money, after that forget it.
It is a shame as the car is lovely and this has really placed a dark cloud over the whole experience.
Don't be fooled by the service promises Just pay as you go.

Date of experience: October 19, 2024

Brought a brand new 125i never received it. Civil action to commence

I recently had an extremely disappointing experience with Honda Cardiff regarding my Honda CR-V. The check engine light came on, and as a loyal customer who had all my services done through Honda, I took my car in for what I expected to be expert care. Unfortunately, it was quite the opposite.

I was initially told they would inspect the car once they had a cancellation, which caused delays. When they finally began work, I was informed that my air filter needed changing and that my two front tyres were "illegal" and had to be replaced before they could continue. I reluctantly agreed, only to later find out from their own health check report that my tyres were not illegal as they claimed. It felt like I was misled into unnecessary costs.

When I raised my concerns with Honda UK, the customer service at Honda Cardiff became unprofessional and dismissive. They even insinuated that I wasn’t "speaking nicely" enough to receive a courtesy car, which was both offensive and uncalled for.

The delays continued, and I was eventually told that they couldn't diagnose the problem and had referred the case to Honda Germany, only to learn that Honda Cardiff didn't even have the proper tools for the recommended tests. They suggested my car was now "scrap" and pressured me to part-exchange it for a new vehicle. This left me feeling like they were more interested in selling me a new car than actually fixing the issue.

Frustrated, I collected my car in a filthy condition, covered in dirt, and took it to a local garage. Incredibly, they diagnosed the problem quickly and fixed it for a fraction of the cost.

Overall, I spent hundreds of pounds at Honda Cardiff for no result, and had to rent a car in the meantime just to meet my work obligations. The whole ordeal has been a financial and emotional burden. I trusted Honda Cardiff to provide professional service, but they failed at every turn. I would strongly advise others to reconsider taking their car to this dealership, as my experience has been nothing short of frustrating and disappointing.

Honda Cardiff deserves less than 1 star for their lack of professionalism, poor service, and for misleading their customers.

Will never buy another Honda motorcycle again.
Purchased and then told by dealer two months later they were transferring to Yamaha after purchasing the extended warranty and service plan.
Honda UK are not willing to assist customer at all - just after the money.
Warranty breakdown and no support from Honda UK whatsoever!!! Stay away if you want to keep on the road

Purchased a Miimo robot mower in January 2024. The machine was reliable for a few months and the Miimo app on my phone worked. From early September there had been issues and it has been back to the dealership for a new motor. In addition I have emailed and written to Honda Customer Support in Bracknell regarding the app not working. The person answering the email merely said go to the dealer (I did say that I had done that already, so the email had not been read properly). I never had a response from my letter.
Not what I expected when spending in excess of £1000.

I bought a brand new Honda Civic 5 years ago. Had persistent issues with warning lights, strange sounds which culminated in the car starting to put itself into park whilst driving. Many of these problems occurred whilst it was still in Warranty. It has now come to a permanent halt Six months outside of its warranty. I have been told by Honda that the gearbox is at fault and would need Replacement at the cost of £25,000!!! Yes, you read it correctly (it is not automatic nine speed gearbox). This is more than the cost of the car and they will do nothing about it.

I have been buying Honda's for 20 years, always 2nd hand as long as low miles & fsh. First time buying from Cheshire oaks direct. Bought 2018 jazz 2 years ago, low miles & Honda service history. I only done 900 miles in 1 year and egr valve faulty. Replaced at my local garage and 1 year later egr value faulty and can't get part. Definitely will not be buying a Honda again just don't have the reliability anymore. I've only done 200 miles since purchase I think it will spend months on drive waiting for the part! Expensive garden ornament.

Do not use CARDIFF HONDA
major service £800 , car came out of there garage with my carbon heat shield broken battery terminal caps missing phoned Cardiff Honda they did not want to know . my car is Honda civic type r GT (show car) my pride and joy which is why i went there never again its like a back street garage enough said you all be warned .

We took our Honda Civic for repairs in Honda - G & M Motors Milton Rd, Gravesend, Kent DA12 2PP. Sue the lady at the repairs desk provided us with excellent customer service.
She kept us informed and her professionalism is to be commended.

Thank you very much Sue. 😊

During a recent visit to Cardiff Honda, I was informed that two of my tires needed to be changed. I trusted your team to perform this service correctly. However, immediately after the tires were replaced, a warning sign appeared on my dashboard. Concerned for my safety, particularly as I suffer from an autoimmune disease that affects my mobility, I returned to Cardiff Honda to address this issue. To my shock and dismay, I was dismissively told that there was nothing to be done about the warning and that it should simply be ignored.

The warning persisted, and after four additional visits to different Honda branches for checks, I was finally informed by Honda Chiswick that my vehicle failed its MOT because the tires installed by Honda Cardiff were of the wrong size and unsuitable for my car. This negligence not only explains the persistent warning sign but also placed my safety at serious risk over the last year and a half.

Bought my wife a brand new CB125F last May £3200, it's barely seen a day of wet weather and done only 1900miles. It went in for a service and we were told the right hand fork leg had rust spots on and the fork seal was leaking. The dealer then said we can replace the seal for £135 which is totally pointless if the leg is corroded. I suggested thst the must be a warranty issue and was told no it's down to be left in a wet condition!!!! When I pointed out the obvious that why hadn't the other leg suffer the same they couldn't answer... I contacted Honda UK who are adamant that this is our fault, corrosion isn't covered blah blah.... total lack of interest in customer service.. should have bought a cheaper Chinese thing ... ended up spending £305 on a complete fork assembly as it was the cheapest option.. won't be buying the Honda Rebel 500 when she passes her test

A big thank you to all at Reading honda a great experience from buying my bike to having it serviced everyone is very professional and polite at the reading branch

I've been a loyal Honda buyer over the last 12 years - five Civics and three weeks ago, an e:NY1.

The last two cars have both failed really early - my last Civic, a year ago, lasted three months before going haywire. Trying to get anyone to look at that was a lesson in frustration. Dealers wanted to charge to plug a brand new car in for diagnostics, so much for having a warranty. I eventually found that whoever did the PDI completely failed to check that the battery terminals were actually connected - the cables were resting on the battery terminals. Truly shocking standards.

Next car, an e:NY1 bought three weeks ago, which failed after 10 years with every yellow warning light appearing one after the other. Got booked into the garage for an early appointment only for the fault to have disappeared with no clue why. "Customer to monitor." So I have a new car that I don't trust will work when I want to go somewhere.

Congratulations, you've turned me from one of your most loyal customers to someone who will probably never buy another.

I requested a roadside assistance, it’s keep rescheduling. After 3rd reschedule I called them to make sure someone is coming, they told me they can’t guarantee they will come someone at the time they provide. Already 2 times asistan car change.

By far most terrible customer service I received. They give you time but with no responsibility.

I asked to agent, I don’t feel you are going to come, you might come. And he even didn’t say for sure we will come. The asistan car may change again and I can keep wait.
I told him what should I do if they don’t come again in provided time and he told me you can call us again. And I asked what additional action are you going to take, no answer!

Do not buy a Honda. The cars are falling apart and they blame the customer for their use of cheap plastics. Bits break in the cars! Without any sort of inspection or testing and without any substantiated reason why parts end up broken, it's put on the customer. Really disappointed. Something I'd expect from a cowboy used car dealer. Watch out they will blame the customer, to avoid paying for any warranty! Ignore emails and pretend you don't exist after the sale is done. Its taken many emails and many calls, almost 2 months of chasing. I spent almost 45k for this car.

Excellent experience from Ajay Singh and all the team at Honda Doncaster. Our third car from here

I bought a Honda Civic Type R a few months ago. It cost a lot of money

Honda have launched a new app called My Honda. However they removed the old app which worked well

Honda told me my Type R cannot be used on the new app

I complained to Honda but they couldn’t explain why and offered no help or compensation

This is appalling service and made me wonder why I bought a Honda

I purchased a Honda Fireblade with 2800 miles on the clock (my 5th Fireblade). It had just been serviced by a Honda dealer. I rode it for 100 miles and the big end spun on rod 4.

The bike has extended warranty. I took it my local dealer who spent more trying to find reasons not to honour the warranty. They tried to determine the issue by running the engine for only 5 seconds. They believe it dropped shim (absolute nonsense) using knowledge from another brand of motorcycle.

Was the Honda dealer trying to falsify the issue or they are just incompetent? Warranty claim was denied.

I wrote to Honda warranty who replied by saying the bike had been 'off road and in competition' and 'the modifications caused the issue' (pure supposition).

I wrote to their complaints department and Honda UK are upholding the warranty refusal reasons. However, the bike has not been 'off road and in competition' and there is no evidence the 'modifications caused the damage'.

Big ends spin due to oil starvation, not from fuel mapping. Honda advertise this bike as being 'fit for the track' (it isn't). I suggest to Honda UK you have a defect within your servicing or manufacturing:

1/. Honda does not know how to service these new Fireblades properly and could be fitting dry filters on the bike, resulting in low oil pressure at initial start up, which momentarily dries the bearings.
2/. The oil pump cannot provide the correct flow rate at high rpm.
3/. The oil galleries are blocked or inadequate due to poor machining in Honda's factory.
4/. Honda's oil is not suitable for these engines and should be avoided at all costs.

I have tried to communicate my concerns and given good case in point examples. But Honda UK still refuse to acknowledge they have an issue with this motorcycle engine and instead prefer to tie supposition to clauses within the warranty.

I am now faced with repair that will run into the thousands - how can any manufacture expect this to be acceptable. Honda motorcycles may be in financial trouble. I know they have invested heavily but they not getting the results.

Avoid Honda they are now a troublesome brand.

Yet another month and still no respose from either Honda or Marshalls HARROGATE dealership!

I bought a new Honda 'e' Advance on 26 March 2024 from Marshalls in Harrogate. From the out set the dashboard componets started coming apart due to flexing of the shell and interior of the car whilst driving.
Despite numerous attempts by Marshalls the problem still remains and the quality of their attempted repairs has been poor not in keeping with new car. Currently I am in a 'stalemate' situation with both Marshalls the dealership and Honda Cars UK about the matter. It seems neither will accept responibilty that the car is inheritantly faulty. Which the dealership/Honda Cars UK are unable to fix

Now three months on still no satisfactory outcome for being supplied with a defective product -BUYERS BEWARE !

Date of experience: 26 March 2024

January 2025
Now taking legal action for infringement of Consumer Rights Act 2015.
Also Cases raised with the Motor Ombudsman and Financial Ombudsman

From first first phone interaction with Mark from Staffordshire honda to visiting dealership, test riding, being given the time to ask questions, being patient, all helped to making a very productive and enjoyable day for myself and my wife. Finally we were happy with our decision on which motorcycle we decided on. On our next trip to Staffordshire honda it was hand over day and again this was also a very smooth process. What a fabulous job they had done, when presented with the bike it looked stunning. Will not hesitate to return and it will albe my first choice regarding any other purchase of bikes, clothing etc. Marc and all staff at Staffordshire a big👍.