Honda UK Opiniones 370

Having a major fault causing NEW car to flood with water since August 2024, they will don’t care how destroyed the car is they won’t back the consumer and get dealerships to do their job. RIP off merchants. Forgetful. No spines. Car doesn’t drive at all now due to electrics ruined.

Where to begin? After having my car for 7 months, the whole turbo engine had to be rebuilt and my car was in the garage for 3 and a half months. When I finally got the car back, I had to send it back in for further repairs. Not even 6 months later, back car was in the garage yet again for repairs.

All this time, I've been chasing for updates via email and phone. The reps at Honda are absolutely disgusting and have no customer service skills. Honda have now refused to look into these issues asking me to go to the Ombudsman. This batch or Honda Civics are faulty and Honda don't want to take responsibility for it.

Honestly, the level of incompetency is truly amazing. Honda as a brand has gone downhill and I'll actively encourage everyone I come across to avoid these cars at all costs. Thank you Honda for being useless.

Terrible customer service. Satnav tries to take you down several one-way streets. When raised with head of customer services, they say that this is not their fault. How can they be selling brand new cars with faulty satnav systems and not care?

The after sales I received was appalling. Went back 6 months ago and got a mechanic to have a test drive with me to listen to the noise from the brakes that appeared. Honda mechanic said 'noise is normal' I said it wasn't there when I bought the vehicle and it's not normal. I have had the rear pads changed by another garage and
the noise went.
Just got a message saying my vehicle is overdue a Honda recall, never said what the problem is but call and arrange a repair. Been calling for 2 days and leaving messages for a call back, still waiting.....what a joke of a company....

I have purchased two vehicles from Blackburn previously and received good service.my last car was a honda civic.the three year warranty will soon run out and I emailed the service dept a week ago requesting the price for a new warranty plan. And a new price for a service plan.i have not received any response.not very good since I have always praised the Blackburn l branch

Just put my honda civic in for a service then a phone call saying it needed new spark plugs and rear brake pads how can you tell it needs new brake pads without taking the old ones out I was told by other people before I took the car in that they would find something wrong at the dealers just a rip off it won't go to a dealership again I only said yes too the work thinking it would effect my warranty never again will I go too a dealership again just rip off merchants honda sunderland

Bought a Honda robot mower. 5 year Honda warranty. Year 3 and mower constantly breaking down - fall out with retailer and they're refusing to look at mower. Honda customer service point blank refusing to step in.
5 year warranty worth zero. Complained to CEO Jean Marc Streng - doesn't even reply - you get customer service team who have no power to do anything Tried Sarah Roseblade Head of customer service - no response. All they are interested in is the dealerships and not losing their custom. Avoid unless you want to lose money. Warranty not honored!

While I really like Honda cars and much of their services they provide, through checking my bank statements I noticed that Honda were charging me twice for extended warranty. The financial department said it was the fault of the local dealer in Solihull and the dealer said it as the fault of the Honda financial team. I have managed to receive some refund but keeping a close eye on statements. If. Hadn’t noticed myself then they would have continued taking the money.

On January 8, 2025 12.33, I contacted North West Honda Super Centre and spoke with Craig Allsopp-Stone about a used scooter they had advertised. After discussing the details, I placed a deposit over the phone, reassured that it would be fully refundable. The scooter, identified by the license plate PJ22FYB, had only been viewed online
However, upon receiving the breakdown of additional fees, including a one-year warranty and a protection spray that I was not informed of the price over the phone I realized that the total cost was approaching that of a new scooter.
Immediately after reviewing the fees, I sent an email at 3:01 PM expressing my desire to cancel the purchase. Shortly after, I received a call from the dealership, where I was informed that my deposit would be refunded within three to five days. However, as the days passed, my deposit was not returned, prompting me to reach out via email twice without receiving any response. Initially, when I expressed my intent to cancel, the dealership quickly followed up with calls and even sent videos of the scooter, attempting to persuade me to proceed with the purchase.
Despite their initial eagerness to retain my business, the lack of communication following my cancellation request has been frustrating. I am now left without my deposit and without any acknowledgment from North West Honda Super Centre

Person that works/worked in Honda UK Anthea Farrell is a scammer. Beware.

I'had a honda CRV for over 12 years, when it came to upgrading to a newer car I decided to stick to Honda and well bought another CRV, this time a 2021 EX model. Everything is fine but I would like to have all the door auto lock when I start driving. I can't find this option on the configuratable menus. A lot of youtube videos show how to do this on a CRV, but I can't find the option on my CRV. So, I contact honda UK.

Blimy what a rubbish response, they replied "go to your dealer, good bye"

NOT what I was expecting, anyway I go to my dealer and they have no idea how to set this!!!
I search for the answer on forums etc, and every other region in the world has this option EXCEPT UK is what I discover.

Should this not have been the answer from Honda?.
Well when its time to renew the CRV, guess what it won't be a a honda again.

Car is good but honda service is rubbish and that is the reason for this 1 star review.

Doing this review on here as they deleted my comment on Instagram and blocked me, a thing that they can't do on here, thankfully, so I can warn others. If you want to avoid a bad experience, don’t even call or touch this company or Honda in general, as Honda Bournemouth and Honda UK didn’t take responsibility for my bike under warranty with my engine oil consumption and fork seals.

The first time that I brought my bike to Honda Bournemouth with the low engine oil level issue was for the second service with 2198 miles due to being one year old, and they did nothing but refill the engine and said that everything was okay. The second time I brought the bike in for the same issue, it was still under warranty, and they did nothing about it and said again that everything was okay. The last time I brought the bike, it had 3418 miles but was out of warranty. They had to refill the engine again, about 300 ml, which Paul told me is within the normal consumption range, and the bike is out of warranty and no longer their responsibility. Very convenient to wait for the warranty to run out to take out responsibilities.

I have been a motocross rider since I was a child and have gotten mechanical knowledge. It is not normal to burn 300 ml of oil in 1220 miles done. I know the engine sip a little bit, but that is too much! The oil level indicator was at the same level the first time that they had to refill the engine, so it has burnt another 300 ml in 1650 miles done after the first service with 548 miles. I wonder if I go on a long trip to Europe, should I carry an engine oil can with me? It really doesn't make sense. The bike has burnt in total 600 ml since new, with currently 3520 miles done. So I have been carrying this issue with me for more than a year now, and Honda Bournemouth did not pay attention at all. Just refill the engine and say that everything is okay, which is very unfair.

About the fork seals, they kindly replaced the seals under warranty, but a month and a half later it started leaking again, but this time it was out of warranty, and they said it is no longer their responsibility, which is very unprofessional.

Please Honda don't bother replying to this review because I don't care about what you have to say. The same way that you didn't care about my bike warranty or losing a customer that had bought 3 bikes and plenty of parts replacements from your dealership. Thanks!

Josh Thompson the salesman was absolutely brilliant, efficient, funny and knowledgable. He made the whole experience a joy and he went over and beyond to explain everything very clearly. My new car is wonderful and I hope to go back and always use the Honda dealership in Cribbs Causway Bristol every time!

Excellent customer service from start to finish. All staff are exceeding knowledgeable and helpful. Couldn’t ask for a better experience. Whether it’s buying new, used or having an MOT or service you’ll be in good hands. Keeps me coming back again and again.

Having had a no of Honda's we decided to buy a hybrid Honda jazz. Just after it was 3 years old, so just out of warranty, and having dinner only 13000 miles the breaking system failed and it had to be towed to a honda garage. We were then told it would be over £3000 to fix, possible more than twice this. The dealer and we appealed to Honda for hello. They refused, despite the car being recalled for this fault in other countries.

Honda=rubbish 💩💩💩💩💩💩💩💩💩💩
For first and last time I wast money for a Honda Hrv 2017, rubbish quality and company , horrible customer service, don’t recommend them to anyone.

I have owned a Honda CRV from new since 2018. The car is currently covered under a 3 year Honda extended warranty which I purchase earlier this year and is valid until mid 2027. The official Honda warranty is alleged to provide the same cover as the original warranty excluding wear and tear items.

My car developed a fault which forced it into limp mode. I booked the car into the Honda dealership and find I need to pay a non refundable £160 diagnostic charge. Wait a minute I have an all bells and whistles Honda warranty surely I don’t have to pay Honda £160 to identify the problem. I checked the T&Cs and there is nowhere in the exclusion section which highlights that diagnostic checks are chargeable under warranty claims. I phoned Honda UK which confirmed that the charge is correct but could not inform me at the time where this was listed on the T&Cs. Honda UK contacted me later that day to tell me where the charge was hidden in the pages of the T&Cs document. If it takes Honda customer services an hour to find the diagnostic fee in the document what chance has the public got.

I would suggest it should be highlighted in bold in the exclusion section that warranty diagnostic fees are charged to the customer and are non refundable even if the problem is deemed to be a warranty issue.

Bought a brand new Honda ENY1 and this error is showing up. Just saw online other people are also getting this same error. I bought from Honda Swindon and they say they have never heard of this problem before. But just by searching on google i found so many other people getting the same error with their new cars.

My wife has a 2019 HRV which we bought from new from a Honda dealer and have had serviced every year by Honda, it's only done 38,000 miles and it's in A1 condition. It's our 5th Honda in a row so we're very brand loyal. It's been pretty reliable but several months ago I noticed the rear hatch release felt a bit weird, turned out the rubber boot was perished but other family matters took priority and it still worked. So I got round to asking Honda to look at it, they said the switch was £ 117 and labour would be £ 185 = £ 302! I therefore called Honda UK Customer Relations who seemed sympathetic and they asked me to send a load of documentation, V5, service history, and I sent photos along with a detailed covering email. A few days later they came back and said "As your vehicle is outside of the Manufacturer’s Warranty Honda UK is not obligated to offer a goodwill gesture. We carefully consider every request and assess each case on its own merit, and I must respectfully advise that we would be unable to assist you towards the cost of repair. Customer satisfaction is truly of the utmost importance, and we always look to offer our support where applicable, so I apologize that we are unable to contribute on this occasion"
I was amazed by their lack of concern that a boot latch, which should last the life of the car (like a door handle for example) did not concern them. It was certainly not fit for purpose but after 2-3 exchanges by email and phone I gave up. What stuck in my throat was that they wasted my time sending across the documents after they'd seemed to think I might qualify for a gesture of goodwill and then they sent me a standard email response which contained the words "Customer satisfaction is truly of the utmost importance". It certainly is not and this tells you that Honda quality has nosedived. I'll buy a car with a 5-7 year warranty next time. Thanks for nothing Honda.

I wish I had never bought a Honda hybrid in May. The dealership is lamentable, but the main Honda Uk is even worse.
Recently my son borrowed my car. He managed to damage the alloys on the front near side, but arranged for a man to come to his house to repair it.

It appeared the wheel only had two nuts that were working. One was finger tight and the other was cross threaded.
They are now saying it’s been damaged by the alloy man and the warranty claim has been rejected.
As far as I’m concerned, I have been driving round in a dangerous vehicle for months and I will now have to fork out £250 for a new wheel.
I am one of the lucky pensioners, who has been deprived of her heating allowance and £250 is a lot of money to me.
My son phoned Honda UK to plead my case, and they hung up on him.
Why didn’t I stick with VW?