Lots of information on website. Decided on the big one, only two of us but lots of veg and fruit peelings, also a big garden for grass cuttings and twigs. Ordering and delivery were faultless.
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Good products . Not the cheapest , but with no moving parts (lid connection excepted) if looked after should last for a very long time . There is also a wealth of advice available from the company and... Ver más
La empresa ha respondido
Very happy with everything so far. Only problem was the instruction booklet that came with it - it looked like it had got wet and the pages were all stuck together. When I emailed I was originally s... Ver más
La empresa ha respondido
Everything arrived as expected, either on the same day, or possibly one day apart (I can't remember!). The instructions were easy to follow and installation went smoothly. The composter looks very sma... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
HOTBIN is passionate about composting and getting more people to do it! With the HOTBIN range of hot composters more types of waste can be recycled more quickly into rich, peat-free compost. Reaching 40-60c, HOTBIN uses hot composting methods to help to recycle more types of home and garden waste into compost and reduce the amount of waste sent to landfill. No turning or tumbling required. Designed and made in the UK.
HOTBIN Brand Promise
Escrito por la empresa
- We're committed to support you
- At HOTBIN, our promise is simple: if you have enough waste, there is no reason you cannot successfully hot compost with HOTBIN. We’re not just selling you a bin, we’re here to help you turn food and garden waste into rich, usable compost, confidently and consistently. Our dedicated customer support line is available 5 days a week, ready to guide you through every stage, from first setup and getting the temperature up, to troubleshooting and fine-tuning your routine. Whether you’re a complete beginner or an experienced composter, we’ll support you with clear, practical advice until you are satisfied you are up and running. If you ever feel stuck, unsure, or just want reassurance that you’re on the right track, please call our free phone number 0808 168 8499. With HOTBIN, you’re not on your own we’re here to help.
Información de contacto
Spennymoor, Reino Unido
- 08081688499
- help@hotbincomposting.com
- www.hotbincomposting.com
4,7
Excelente
892 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Ordering was straightforward
Ordering was straightforward, delivery was prompt. Packaging was good.
24 de agosto de 2026
Respuesta de HOTBIN Composting
We’re pleased you found the ordering process straightforward and that your order arrived promptly and well packaged.
The HOTBIN Team
Very prompt response with an issue
There was an issue in that I did not initally receive a spare part I ordered. Once Hotbin became aware they ensured the part was sent which I received within two days. I have my Hotbin over 5 years now and look forward to many more years of compost making.
15 de agosto de 2026
Respuesta de HOTBIN Composting
Sorry to hear this, that’s certainly much longer than we’d expect, and we understand why you’re disappointed.
We have checked and the item was despatched on the 17th Aug. The HOTBIN Customer Service Team will be in touch so we can get it resolved for you as quickly as possible!
Easy ordering proces
The ordering process via the website was quick and easy, the package arrived as promised and well packaged
19 de agosto de 2026
Respuesta de HOTBIN Composting
Glad everything arrived as promised and safely packed. Thanks for taking the time to share.
The HOTBIN Team
Arrived promptly and well packaged
Arrived promptly and well packaged. Customer service was very helpful when I had a query. Set up instructions were good.
17 de agosto de 2026
Respuesta de HOTBIN Composting
Great to hear, glad the team helped with your query and that the set up was straightforward with the instructions provided!
The HOTBIN Team
As always spare parts perfect and sent…
As always spare parts perfect and sent promptly.
17 de agosto de 2026
Respuesta de HOTBIN Composting
Good stuff! 👍
Make sure you buy correct size
We bought the large Hotbin and were really looking forward to our new venture , however when it was delivered we very quickly realized it was too big. Our mistake.
My husband contacted the company to request an uplift and to order the smaller bin . We asked if we could receive a discount but we were advised , strongly , there would be no discount. We were out of pocket by £50,. Ok , as I said it was our mistake but a bit of come and go on the loss would have been negotiated. Nope ,nothing , zilch , hee ho , zero. We still ordered the smaller bin . If someone bought the larger one by mistake in a store and returned it they would have received the 50 back. Very disappointed in this customer service.
1 de mayo de 2026
Opinión espontánea
Respuesta de HOTBIN Composting
Thank you for sharing your experience. We’re sorry that the original HOTBIN was too large for your needs and understand how disappointing the additional return and collection cost must have felt.
Because HOTBINs are large items, arranging their collection and return incurs costs that we’re unfortunately unable to absorb. However, we’re sorry if this was communicated too firmly or without enough explanation. We’ll share your feedback with our customer service team.
We appreciate you choosing to order the smaller HOTBIN and hope it proves to be the right fit for you. We reached out via email on 01/09 for some further feedback if that's ok.
The HOTBIN Team
Easy to order
Easy to order, arrived when stated. Easy to put together so all good so far. Looking forward to my own compost.
16 de agosto de 2026
Respuesta de HOTBIN Composting
Easy to order and put together sounds good! We hope you find making your own compost with HOTBIN a rewarding process. 👍
The HOTBIN Team
Order was delivered promptly with no…
Order was delivered promptly with no complications. Easy to order on website.
21 de julio de 2026
Respuesta de HOTBIN Composting
Sounds like a really positive start, happy composting.
The HOTBIN Team
Very good service.
I was kept informed of every stage of delivery. Excellent instructions and information about how to get started included with Bin.
14 de agosto de 2026
Respuesta de HOTBIN Composting
We try to keep every customer in the loop as best we can!
Glad the instructions and getting-started info helped too. We hope your HOTBIN is settling in nicely and getting and building up a good head of steam.
The HOTBIN Team
Respuesta de HOTBIN Composting
Exactly the no-fuss service we aim for. Thanks
The HOTBIN Team
I love my hotbin
I love my hotbin. It is important to me to be able to compose. And in the end you get free soil. Amazing
14 de agosto de 2026
Respuesta de HOTBIN Composting
“Free soil” at the end does feel a bit like a great reward for doing the right thing. So pleased you’re loving your HOTBIN.
The HOTBIN Team
Extremely easy to buy a spare part
11 de agosto de 2026
Respuesta de HOTBIN Composting
Thanks for sharing this. Glad you found what you needed easily, and hope it keeps your HOTBIN running for years to come.
Respuesta de HOTBIN Composting
Sounds like a goo start - Hope the HOTBIN is up and cooking in no time!
Purchased the charcoal filters for my…
Purchased the charcoal filters for my two Hotbins. Quick delivery. Easy to fit. Just beware that it is charcoal and very messy. Don’t open the package on the dining room table, like I did!
8 de agosto de 2026
Respuesta de HOTBIN Composting
Thanks for the Top Tip: Glad the filters arrived quickly and were easy to fit. Warm regards
The HOTBIN Team
Good kit
Good web page. Good delivery. Easy build (except I got the base upside down 1st time). Waiting for the compost patiently.
6 de agosto de 2026
Respuesta de HOTBIN Composting
This made us smile, glad you like your new hot composting kit and that the website, delivery and build all went smoothly… Mostly!
Now for the hardest part: waiting patiently for the compost, at least you don't have to wait 12 months plus, like with cold composting. Hope it rewards you nicely.
The HOTBIN Team
So far so good
I am happy with the delivery and the instructions on the website, which helped us to get the bin to 40c within a week for use in our community garden.
I am not sure if the cost £470 is good value for what you receive, but I also don't know the costs of the production.
They make it quite clear on their website there is effort involved in keeping it hot, so you have to be sure you have the time.
2 de agosto de 2026
Respuesta de HOTBIN Composting
Thanks for your thoughtful review!
We're really pleased to hear that delivery went well and that the guidance on our website helped you get your HOTBIN up and running quickly, especially in a community garden setting. Reaching 40°C within a week is a great start!
We appreciate your honest comments about the investment involved. We work hard to provide a durable, long-lasting product that delivers fast composting results.
Thanks again for choosing HOTBIN, and we wish you and your community garden every success with your composting journey!
The HOTBIN Team
Respuesta de HOTBIN Composting
Thanks for your review!
We're really pleased everything went smoothly and that we were able to deliver your HOTBIN when you wanted it. That's exactly the kind of service we aim to provide.
Thanks for choosing HOTBIN, and we hope you enjoy turning your waste into plenty of great compost!
The HOTBIN Team
Easy to navigate the website to select…
Easy to navigate the website to select the right size bin for our needs, ordering, delivery, and packaging- no complaints at all - easy to set up with the guidance provided.
4 de agosto de 2026
Respuesta de HOTBIN Composting
Thanks for your review!
We're delighted to hear that you found the website easy to use and that it helped you choose the right HOTBIN for your needs. It's great to know that everything from ordering and delivery through to packaging and setup went smoothly.
We've worked hard to make the whole process as straightforward as possible, so it's lovely to hear the guidance provided made assembly nice and easy too.
Thanks again for choosing HOTBIN, and happy composting!
The HOTBIN Team
Our 2 hotbins
The delivery man came earlier than anticipated and was helpful unloading the boxes.
Putting the hotbins together was quite straight forward tho’ a bit of brute force helped and it was good having 2 of us.
28 de julio de 2026
Respuesta de HOTBIN Composting
Thanks for your review!
We're glad to hear the delivery went smoothly and that the driver was able to help.
It's great to know you found the HOTBIN Mega straightforward to assemble. A second pair of hands can definitely make the job a little easier, and sometimes a bit of determination helps too!
We hope you enjoy using it and seeing the compost start to build up over the coming months.
The HOTBIN Team
Excellent back up
Issue with delivery by dpd for over a week. Phoned Hotbin and it was delivered the next day. Excellent back up.
2 de agosto de 2026
Respuesta de HOTBIN Composting
Thanks so much for your review!
We're sorry there was a delay with the delivery, but we're really pleased we could help get things sorted quickly for you.
We always do our best to support our customers on the odd occasion that issues crop up, so it's lovely to know our team was able to help.
Thanks again for choosing HOTBIN, and we hope you enjoy plenty of successful composting ahead!
The HOTBIN Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.