HotelContractBeds Opiniones 

321
•
TrustScore: 5 sobre 5

4,8

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We are always very happy with the service from this supplier. They are responsive, reliable and always do their best to accommodate our orders, even at short notice. Deliveries are quick and the whole... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

When doing business, my primary objectives are a) only use a reputable company who offer out standing customer support, one who will resolve any querries i have, including warranty claims. b) offe... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I purchased a replacement mattress for a sofa bed. It has not been used by visitors yet but the item fitted perfectly, was as described on the website and communication and delivery was good.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Super comfy bed at a great price. Clear communication about delivery. It’s in our guest bedroom and has rave reviews from guests. So much so we are thinking of replacing our own mattress with the same... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fábrica de muebles

Escrito por la empresa

Supplying contract beds, mattresses and sofa beds (BS5852 & Crib 5) to hotels and the hospitality industry. Free UK mainland delivery. Bespoke sizes available, call for details.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

321 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 33% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,8

Todas las opiniones

(321)

49 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Beds are amazing

Beds were delivered on time.
Beds are so comfortable and look amazing.
Very chuffed and great value compared with their competitors.

24 de julio de 2026
Opinión espontánea
Logotipo de HotelContractBeds

Respuesta de HotelContractBeds

thankyou for the review, can't ask for more than this in a review, so glad you're happy with not only the price but the comfort of the Monarch 1500 - thanks again for the 5 stars!

Valorada con 5 estrellas sobre 5

10 years and still going strong

After 10 years - of running a holiday let / B&B we have only replaced one mattress out of 15 due to the side collapsing. A super king pillow top 1000 spring was dueltyt ordered and made for us - and delivered virtually next day. Service was brilliant as he took it up stairs for us too. Constantly get asked what the mattress is and where we get them from.

8 de mayo de 2026
Opinión espontánea
Logotipo de HotelContractBeds

Respuesta de HotelContractBeds

Thank you so much for your wonderful review and for choosing us over the past 10 years.

We're delighted to hear that your mattress has performed so well in your holiday let. It's great to get a shoutout for our wonderful delivery team also.

The biggest compliment we can receive is hearing that your guests regularly ask about the mattress and where it came from. Thanks again for the 5 stars!

Valorada con 5 estrellas sobre 5

Excellent mattress

Excellent mattress, as discribed, quick delivery.

23 de julio de 2026
Opinión espontánea
Logotipo de HotelContractBeds

Respuesta de HotelContractBeds

thanks so much for the review, so glad you are happy with the Natural Choice 2000 mattress and of course the 3 day delivery you experienced. Thanks again for the 5 stars!

Valorada con 5 estrellas sobre 5

I have been using Hotel Contract Beds…

I have been using Hotel Contract Beds since 2020 for the zip and Link divans and mattress in all of our holiday lets. I find them good quality and last, the delivery to our region every Thursday goes without fault every time. Just renovating another property so will need another three of these beds later this year.

11 de mayo de 2026
Opinión espontánea
Logotipo de HotelContractBeds

Respuesta de HotelContractBeds

Thankyou so much for the review and of course for the repeated business over the last 6 years, we look forward to helping on the next project and of course thanks again for the 5 stars!

Valorada con 5 estrellas sobre 5

All was great

21 de mayo de 2026
Opinión espontánea
Logotipo de HotelContractBeds

Respuesta de HotelContractBeds

Can't ask for more than a review like this - thanks for the 5 stars!

Valorada con 5 estrellas sobre 5

Brilliant customer service and…

Brilliant customer service and delivery, great nights sleep (as in holiday cottage we found the mattress!) the only comment we could make is on a double bed after a week a lumpy ridge appeared in the middle with definite indents where our bodies have been, the mattress has been flipped and rotated regularly.

18 de mayo de 2026
Opinión espontánea
Logotipo de HotelContractBeds

Respuesta de HotelContractBeds

Thank you so much for your kind words about our customer service, delivery, and the quality of your sleep—we're delighted to hear you enjoyed the mattress so much that you tracked it down after your holiday!
We're sorry to hear about the ridge and body impressions you've experienced. While some initial settling can be normal with a new mattress, what you've described is something worth checking. We appreciate that you've already been rotating and flipping the mattress regularly.
Please get in touch with our customer service team with your order details, and we'll be happy to review this with you and advise on the next steps. We want to make sure you're getting the comfort and support you expect.
Thank you again for the 5 stars.

Valorada con 4 estrellas sobre 5

Good quality but little wider than advertised

The mattresses were very good quality but a few inches wider than advertised so it overhangs the bed base and is wider than my existing topper even though its meant to be the sane size ie super king. Its not a big problem but a little disappointing and I decided not to return as I had already disposed of my old mattress and other than the size I was happy with it.

20 de mayo de 2026
Opinión espontánea
Logotipo de HotelContractBeds

Respuesta de HotelContractBeds

Thanks for your review, and we're glad to hear you're happy with the mattress.
As discussed, a pocket sprung mattress can sometimes be slightly wider than its advertised dimensions due to the way it is manufactured and the normal manufacturing tolerances. After checking everything and discussing it with you, we're pleased to know you're happy with the mattress.

Valorada con 5 estrellas sobre 5

Great customer service and products

We ordered two ziplink mattresses. We wanted to defer the second mattress until we'd tested how well the ziplink works when the mattresses are used as a double. Hotel Contract Beds have been nothing less than excellent handling the unusual order. The mattresses themselves are good quality and ideal for our new Airbnb. So far. so good. Recommended for excellent value and customer service.

16 de julio de 2026
Opinión espontánea
Logotipo de HotelContractBeds

Respuesta de HotelContractBeds

thankyou for the review and so happy to see how pleased you are with the Pocket Dream 1000 mattresses - they are perfect for the Air B'n'B world with their 5 year guarantee and lovely medium feel! Thanks again for the 5 stars!

Valorada con 5 estrellas sobre 5

Replacement Mattresses

We have an urgent need for a replacement mattresses for the bed in our spare room and Hotel Contract Beds delivered on time and at a price that was good.
The quality is appropriate for the price and use the bed will be put to.

11 de mayo de 2026
Opinión espontánea
Logotipo de HotelContractBeds

Respuesta de HotelContractBeds

thanks for the review, so glad we could get the mattress to you quicker than usual - its always worth asking!! Great to see you're happy with the price and quality!! Thanks again for the 5 stars!

Valorada con 5 estrellas sobre 5

Excellent service

The service I received from HotelContract beds was excellent , from the first contact throught to delivery service. The mattress is really good and just the size I required for my sofa bed. The delivery went to plan , arrived on time and the delivery man was very nice, friendly and efficient. I wouldn't hesitate in ordering from this company again. Ethel

26 de mayo de 2026
Opinión espontánea
Logotipo de HotelContractBeds

Respuesta de HotelContractBeds

thankyou so much for this lovely review, so good to see you happy with the product and thanks so much for the shoutout to our lovely delivery team! thanks again for the 5 stars!

Valorada con 5 estrellas sobre 5

Good communication and great quality…

Good communication and great quality for a good price

2 de marzo de 2026
Opinión espontánea
Logotipo de HotelContractBeds

Respuesta de HotelContractBeds

Thank you for taking the time to write a review. We are pleased that you found the communication to be good and the quality and price great.

Valorada con 5 estrellas sobre 5

Excellent quality and service beyond expectations

I was honestly very suspicious at first about ordering from Hotel Contract Beds. Before buying from them, I had ordered a divan bed from John Lewis for around £2,000, and it was absolutely awful. It had a lot of damage and I ended up having to replace it. At that point, I thought, what is the worst that can happen if I try Hotel Contract Beds?

I am so glad I did. I was absolutely amazed by how fast the order arrived and by the beautiful finishing of the bed. I chose the Milana bed with headboards and suitcase storage on both sides, and everything arrived exactly on the date they had specified, which was within one week. The fabric was beautiful and I loved it straight away.

Also, the costumer service was so amazing they would respond promptly to my questions.

What also impressed me was the sample service. They first sent me a full catalogue with small fabric samples in all their colours, and then they sent larger swatches in a very organised file. It looked professional and thoughtful. This was completely different from another company, Comfy Beds, where I paid for samples and received badly cut pieces of fabric in an envelope after a week. The difference in presentation and professionalism was huge.

The quality from Hotel Contract Beds has honestly exceeded my expectations. I am so happy with the finishing of the headboards, mattress, zipper details, and divans. I also really appreciated the non-slip material that helps keep the mattress in place, the clips that hold the two divans together, and the amazing storage capacity underneath. The storage space is huge and very practical.

I genuinely regret buying from John Lewis first, and I only wish I had ordered my second bed from Hotel Contract Beds as well. I am now seriously thinking of replacing that one too and ordering from them again.

The only minor downside was that the delivery is curbside only, as the drivers are not insured to carry the items into the property. In my case, I was able to sort this by paying for help from the loading bay next to my building, and they kindly helped me bring everything into the apartment.

I highly recommend Hotel Contract Beds. My experience with them has been excellent from start to finish.

7 de abril de 2026
Opinión espontánea
Logotipo de HotelContractBeds

Respuesta de HotelContractBeds

Thank you for such a comprehensive review. We are so pleased that you found your experience of shopping with our company so satisfying and would be happy to recommend us to others.

Valorada con 5 estrellas sobre 5

Holiday Let Complex on Exmoor

With 6 holiday lets, beds are a big investment and we decided to swap out five of our 18 beds as a trial. The ordering process was straight forward, and the delivery arrived as promised. The headboard bolts and castors were missing, but they sent them special delivery the following day at no charge. The beds themselves are properly sturdy and clearly well built. While some of the connecting straps did need modification to fit, once sorted they feel suitably robust. We went for the Panache 1200 mattresses, in double, king, and zip together king - guests have reported back that they are super comfortable. Though there have been complications, the service was great, and the products are a cut above retail/highstreet products, and it is nice to have hand made products from the UK too.

9 de marzo de 2026
Opinión espontánea
Logotipo de HotelContractBeds

Respuesta de HotelContractBeds

Thank you for your in-depth review. I am so sorry there was an issue with the castors and headboard bolts, but pleased our service department had it sorted quickly for you. We feel a company should be graded on the service side when issues happen, and we are pleased that we met the standards.

Valorada con 5 estrellas sobre 5

Geranium PVC Mattress Waterproof Contract Mattress

I have ordered a few mattresses from Hotel Contract Beds. I find the ordering process simple, the staff is always very helpful and the quality of the mattresses is very good.

24 de marzo de 2026
Opinión espontánea
Logotipo de HotelContractBeds

Respuesta de HotelContractBeds

Thank you for taking the time to write a review. We are pleased you find the ordering process simple, our staff helpful, and the mattress quality good.

Valorada con 5 estrellas sobre 5

Very satisfied

As described, easy purchase, delivered on time. Follow up call from company to check we were satisfy with product.
Good customer service service as it should be.

22 de marzo de 2026
Opinión espontánea
Logotipo de HotelContractBeds

Respuesta de HotelContractBeds

Thank you for your review. We are pleased you found our customer service as it should be.

Valorada con 5 estrellas sobre 5

Easy peasy

Easy process, easy delivery, bought from them before, mattress perfect solution for managing sciatica

28 de febrero de 2026
Opinión espontánea
Logotipo de HotelContractBeds

Respuesta de HotelContractBeds

thank you so much for the review and so glad you were happy with the Chelsea mattress you ordered! Thanks again for the 5 stars!

Valorada con 5 estrellas sobre 5

Very happy with the service !

We ordered a single mattress having used Hotel Contract beds several times before - the price and selection was much better than anywhere else we looked at. The mattress arrived on the day promised and we are very happy with the order

9 de marzo de 2026
Opinión espontánea
Logotipo de HotelContractBeds

Respuesta de HotelContractBeds

thankyou for the review and so glad to see you come back and again to us!! thanks for the 5 stars!

Valorada con 5 estrellas sobre 5

Mattresses exactly as described

Mattresses exactly as described. Fast efficient and helpful delivery. Very pleased after sales team. Impressive company pilicy

12 de febrero de 2026
Opinión espontánea
Logotipo de HotelContractBeds

Respuesta de HotelContractBeds

Thankyou so much for the review on your Chelsea Zip & Link mattress, so glad you were happy with your purchase and for your kind comments on our wonderful team here! Thanks again for the 5 stars!

Valorada con 5 estrellas sobre 5

Great experience from start to finish

Great experience from start to finish. I have now ordered double figure amounts of beds from this company for my two sites and have been impressed with the quality.

18 de marzo de 2026
Opinión espontánea
Logotipo de HotelContractBeds

Respuesta de HotelContractBeds

Thankyou so much for your review and of course your continued business! So glad we can help with your projects and look forward to the next one! Thanks for the 5 stars!

Valorada con 5 estrellas sobre 5

We have three beds from Hotel Contract…

We have three beds from Hotel Contract Beds, and after 10 years, replaced the mattresses on one. They are great, and service was excellent. The driver contacted me the night before to check what time was OK. Highly recommended.

23 de febrero de 2026
Opinión espontánea
Logotipo de HotelContractBeds

Respuesta de HotelContractBeds

thankyou so much for the review, great to hear how happy you are with the mattresses and excellent to see how well they've lasted in this busy environment! Thanks for the shoutout to our driving team and of course for the 5 stars!

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más