Hotel Direct Opiniones 

6734
TrustScore: 5 sobre 5

4,8

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

From start to finish this was an easy process, all sorted in one phone call. Lots of options for accomodation and the show options were great. Only thing to mention is that on the original info send... Ver más

Valorada con 5 estrellas sobre 5

This is the 2nd time we've used Hotels Direct to arrange a London show, hotel and transport, and they have been superb on both occasions. Really easy to use with great communications, they take away... Ver más

Valorada con 5 estrellas sobre 5

This is the second time I've used hotel direct and will definitely use this service again. Made booking a hotel, a show and even train tickets so much easier and at a better price too rather than... Ver más

Valorada con 5 estrellas sobre 5

Great location. Fantastic rooms , spotless, very modern , everything you need . Best views from The sunroof terrace. Staff very friendly and accomadating. Perfect place to celebrate our 1st Weddi... Ver más

Información sobre la empresa

  1. Operador de excursiones
  2. Hotel
  3. Compañía teatral
  4. Agencia de billetes de tren
  5. Agencia de viajes

Escrito por la empresa

The only hotel agent with a Google 5 star seller rating. Customer service really differentiates HotelDirect.co.uk. From an expert UK Customer Centre (0800 633 8000) to their Arrival Assurance™; a unique check of your reservation with the hotel 48 hours prior to your arrival. Hotel Direct is a hotel breaks specialist offering hotel packages that include discount rail tickets, coach travel and theatre breaks. It's cheaper when you package.

Hotel Direct Details

Escrito por la empresa

Packages are cheaper!
Hotel Direct allows you to create you own hotel break by dynamically packaging your choice of hotel with rail travel and/ or theatre tickets or attraction tickets. It's 100% flexible - choose any hotel, travel from anywhere in the UK. If you're going to London, add any West End show. And the really great news is that when you create a package, the hotel and travel prices are cheaper than when booked separately. Saving you time and money.
Arrival Assurance™
Why would you book a hotel with a company that doesn't check your booking? Only Hotel Direct checks your reservation 48 hours prior to your arrival and sends you a reminder confirmation with the names of the people at the hotel and at Hotel Direct, who re-confirmed all your reservation details. This ensures there are no unwelcome surprises at check-in and you can travel with complete peace-of-mind.
UK-based customer service centre: 0800 633 8000
Our company is 100% based in the UK. Call our friendly UK service centre for the very best hotel prices and expert advice, Mon-Fri 9am to 5pm. Calls are free on 0800 633 8000.
Up to 75% off published hotel rates
All Hotel Direct rates are discounted with up to 75% off hotels' published prices. With rail inclusive breaks you'll save up to 50% off the price of your train tickets. And when you package anything with a hotel, travel or theatre or attraction tickets, we also provide special package discounts off the hotel price. Check-out our Hidden Gems™ for exclusive offers. Hotel Direct staff are awaiting your call. They get up in the morning to find you a fantastic hotel or package deal!
Best price guarantee
Hotel Direct tracks hotels' own prices and other agency prices to ensure their rates are always the lowest available. However, in the unlikely event that you find a lower rate after booking, call Hotel Direct and they'll refund the difference.
1000s of hotel reviews
Hotel Direct has one of the biggest resources of hotel reviews and theatre reviews on the world wide web. All are genuine reviews left by Hotel Direct guests and offer a fantastic way of comparing and assessing hotels and shows.
No Card fees. No Booking fees.
All prices displayed on Hotel Direct's website are per room and include VAT and if applicable, hotel service charges. Prices are the total price for all guests. There are no Card fees, Booking fees or other hidden extras to be added.

Información de contacto

Promotion box for Hotel Direct

Hotels, Rail Breaks and Theatre Packages

For the best prices, 5-star customer service and full ABTA protection:

4,8

Excelente

TrustScore: 5 sobre 5

7 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,8

Todas las opiniones

(6734)

142 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I was looking for a London theatre…weekend break.

I was looking for a London theatre weekend break as a Christmas present and came across Hotel Direct. I wanted to see The Lion King and stay in a hotel close by. I was pleasantly surprised how affordable it was. It was easy to book and will definately use again. Highly reccomend.

30 de enero de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Not quite the deal you think.

We booked a combo package, tickets for Cirque du Soleil at RAH and hotel. The show was great as were the seats. The hotel, was acceptable although the room was tiny and not the cleanest. The package for 2 at almost £500 appeared as good value for money, but actually ended up costing me more than if I'd booked both separately, direct with the vendors.

30 de enero de 2026
Opinión espontánea
Logotipo de Hotel Direct

Respuesta de Hotel Direct

Good Afternoon,

Thank you for your review.

We are sorry to hear you were not happy with the price you paid for your booking.

We do strive to offer the best prices by booking a package, if you would like to discuss this with us please email us at reservations@hoteldirect.co.uk

We are happy to hear you enjoyed the show.

Kind Regards
Becca Saunders
Reservations Manager

Valorada con 5 estrellas sobre 5

Stress free experience

Provided an excellent all round service. All aspects of the trip were attended to. Any concerns were quickly addressed by a phone call by very helpful staff.

28 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Take note.

Take note.
08.54 cancelled out of Truro to Paddington so we were delayed 1hr 6 mins. GWR delay repay does not cover this claim as discounted tickets are sold.

7 de enero de 2026
Opinión espontánea
Logotipo de Hotel Direct

Respuesta de Hotel Direct

Dear Mr Randall,

I am sorry to hear that your train was cancelled and as such you were delayed.

As you have stated the tickets you purchased are discounted, for this reason they do not qualify for the delay repay scheme. We do show this on our booking page and on our confirmations.

As per your previous bookings with us, you'll be aware that we do help with delay repay with other ticket types. It is disappointing that you have based your review of us on the delayed journey and rail companies terms and conditions, both of which are out of our control.

We trust you did enjoy you hotel stay.

Kind Regards,

Becca Saunders
Reservations Manager

Valorada con 5 estrellas sobre 5

Great service

We booked a combined hotel and rail break to London via hotel direct.co.uk. The booking process was easy to use and regular communications from Hotel Direct were timely, accurate and helpful. I telephoned Hotel Direct to book train seats and travel times and the call was handled in a polite, friendly and professional manner. Everything went smoothly and according to plan. Thank you.

11 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant service and easy to use

Brilliant service and easy to use. Thought the prices were too good to be true, had to get my partner to check it was a genuine website.

Plenty of email reminders and notifications on what time I need to be where and when definitely book again and the hotel was brilliant and centre to everything we needed with two tube stations nearby

14 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hoteldirect theatre breaks was…

Hoteldirect theatre breaks was fantastic. It was all very easy to book hotel, theatre and rail tickets. Email communications were excellent. Good directions. Reminder emails and repeat rail tickets on the day were very useful. Highly recommended. We will use again.

13 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I paid £560 for abba voyage and nice…

I paid £560 for abba voyage and nice hotel package which took me along time to save , then we had illness at start of week so we rang you only to be to we try n sort it every day till last went past only to be told we couldnt transfer hotel ,and it was to late to sell the tickets which were selling at £165 each ,even found a site that buys them but it was to late because we kept getting fobbed off , we see the non refund policies but ifs I would of got a straight anser I would of sold the tickets for abba and atleast got some moneys back instead of beeing ripped off by you lot , very disappointed I am taking it to the ombudsman as I feels I tried n been mistreated and ripped off withs hard earned money n not even given the chance to swap when all illness n problems were sorted ,so here is my review wich I will be telling others how unprofessional this company is n how I was ripped off

10 de enero de 2026
Opinión espontánea
Logotipo de Hotel Direct

Respuesta de Hotel Direct

Dear Mr Bowers,

I am saddened to hear that you are unhappy the outcome of your requested booking change.

Despite the terms and conditions of your theatre break booking and due to the circumstances in which you requested the change, we worked hard to try and amend this with our suppliers. As the non-changeable terms are set by them we are unable to deviate from this without their consent.

I can see that we were initially contacted by yourselves 5 days before the date of your booking and chased our suppliers daily until getting an answer from them 4 days later, which was the day before you were due to stay. Upon receiving notification that they would be adhering to the terms of the booking we let you know straight away. I do believe we did all we could to try and resolve this for you in the short timescale given.

Customer service is our top priority and it is very disappointing to hear that our efforts to assist you were not recognised and that you feel you were 'mistreated'.

It is unfortunate that we were unable to secure a change on your non-refundable, non-changeable booking on this occasion however I am satisfied that our team did all they could.

I wish you and your family well.

Kind Regards,

Hollie Volaisaya
Head of Operations

Valorada con 5 estrellas sobre 5

London theatre break

The ease of booking and the trust I had knowing the booking was secure, the hotel was going to be (and it was) comfortable and Hamilton the musical was outstanding. A successful weekend which was so easily organised.

10 de enero de 2026
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más