Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

If I could give these a Zero I would purchase a vortex fan heater. They are not as described as the are noisy and not very powerful on the highest setting. Customer service on very rude and not hel... Ver más

Valorada con 1 estrellas sobre 5

Shocking product - virtually no airflow and noisy. Returned but they have refused to confirm receipt or refund money. They suggest refund is discretionary and make you pay for the postage. Even Ali... Ver más

Valorada con 1 estrellas sobre 5

After 9 months of use my fan stopped working. Called them several times and every time told after 30 minutes cut off by automated message saying to email. When I did no response except via DM where I... Ver más

Valorada con 1 estrellas sobre 5

Terrible company, worst I had to deal with. After more than 10 emails asking for an order to be canceled with no response, tried sending a few others to return my order, no answer. Thank god for Pa... Ver más

Información sobre la empresa

  1. Electrónica y tecnología

Escrito por la empresa

UK Online Home & Electronics Specialist. Providing Sought After Items You Can't Find Anywhere Else.


Información de contacto

1,4

Muy malo

TrustScore: 1.5 sobre 5

499 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

1,4

Todas las opiniones

(499)

51 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Exceeded Expectations! Highly Recommend...

A trusted friend recommended the Vortex Air to help heat large colder rooms at home, so I bought one immediately. I was so impressed with it I bought a 2nd one the same day! This is so effective and warms a room when needed. Keep your doors closed to help the heat be retained. You don't need to leave on all the time as it's so good! HIGHLY recommend... Plus its a cooling fan for the summer months.

24 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I've made a mistake ordering the wrong…

I've made a mistake ordering the wrong color using my self phone and I contacted the customer service explaining what happened and Jason did an amazing job solving it👏👏 in 48 hours we had the right color at home.

Great customer service and very good product.

Thank you Jason for your hard work🙏

10 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hotsnap paddle board review

Wanted to try something new, took the plunge and purchased 3 Tidal Rave paddle board set ups... WOW! board choices are fab, bright colours and cool designs, the kids loved picking theirs! The bundle comes with EVERYTHING you need to get started,(except PPE obviously) the instructions are super easy to follow and there are loads of accessories which is a bonus! Customer service is brilliant, was kept in the loop with dispatch and delivery, they are really helpful.
Overall fab products, definitely not disappointed. I'll be ordering another board in the new year! If paddle boarding is something your wanting to try I'd highly recommend buying from here!

26 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Service for my Nan

Excellent product, excellent service from Mark and the hotsnap team! A problem which was down to user error in the end! (My Nan) Nothing that a phone call couldn’t fix. Thanks Hotsnap.

21 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

From reading earlier reviews……..

From reading earlier reviews I won’t deny I was concerned. But Mark went above and beyond to resolve my issue's……….Within the same afternoon as reporting them. Amazing customer service. Thank you!!

30 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered a Vortex bladeless fan and it’s…

Ordered a Vortex bladeless fan and it’s great. Takes the chill off the conservatory and warms it up nicely. Great colour choice (we have the white and gold) received the fan within a week. Happy to recommend this company and would definitely use again.

6 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Rave paddle board

I ordered The rave paddle board Oceana such a cool board my daughter loves it came in good time had a couple issue with the board itself after a couple of sessions out on the water the team at hot snap were more than happy to help resolve the situations highly recommend thank you 😀

16 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Just received my fan after a long wait

Just received my fan after a long wait. Have tried it and it seems to work well.
Customer service was excellent, replied straight away when I was worried about the length of waiting time.
Looks just like the advertisement. Look forward to using it.
Thank you to Jane for your help.

15 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

4th order with Hotsnap

4th order with Hotsnap. I have been given a loyal customer discount code which means every time I order with them I get a little more off my next order which I think is brilliant. Always been helpful on the phone if I have needed any advice on how to set up the product also.

12 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had to wait a little while for my fan…

I had to wait a little while for my fan to arrive as there have been strikes at Felixstowe shipping port. I was a little concerned about the wait so I contacted Hotsnap to ask about a delivery date. The kind young man informed me they would keep me updated. They then sent me another email the next day informing me that it would arrive next week. My fan arrived and it is really good. Love the colour of it and the remote control is excellent as I have a bad hip. Very happy with my purchase

12 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Purchased a Vortex as the reviews were…

Purchased a Vortex as the reviews were all great on Facebook. Wasn’t disappointed. Very well made and does the job great. I was also awarded a discount on my second purchase that I will be using when I buy another vortex for my sisters birthday

9 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Impressed to say the least

I ordered a Vortex Air fan. There was a slight delay on the delivery which was stated when purchasing. The company kept me updated and informed of when it would be arriving. The fan arrived this week and has been a god send. It keeps my living room nice and cold and the pups lay by it to cool down as the weather has been so humid. Great piece of kit. Have just ordered another 1 for my bedroom.

7 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Unbelievable products!!

I ordered 2 Rave paddle boards from Hotsnap. They arrived promptly next day which was great. I was surprised at how beautiful both boards where when fully inflated. They both came with a whole load of accessors but one of the boards had a pump missing. I contacted customer service and they were great and resolved this situation right away by sending me out another pump with next day delivery and also offered me a small discount as a good will gesture. The pump arrived next day as expected. We have used both boards over the past month and they are absolutely awesome. Very well made and with great performance. I highly recommend Tidal Rave and also Hotsnap who have been great.

7 de septiembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

I think this company is scamming and I…

I think this company is scamming and I tried contacting someone - no reply. I ordered last month and got no update since - nothing! Useless and rubbish and I have put a dispute with PayPal to get my money back

7 de septiembre de 2022
Opinión espontánea
Logotipo de Hotsnap

Respuesta de Hotsnap

Hi Rachael, thank you for your review, this is the CEO of Hotsnap Julian here. I apologise for the lack of communication. Our customer service team has been overwhelmed with the sheer number of orders we have had to deal with over the last few months. Your order will be with you next Wednesday. We have finally recruited additional customer service representatives now so all of these negative reviews should not be happening anymore.

Valorada con 5 estrellas sobre 5

I have found this Bladeless fan…

I have found this Bladeless fan fantastic, I live in a top floor apartment which gets ultra warm overnight, this piece of work of art has been a godsend, its like a cool breeze blowing, found it not to be too noisy doesn't keep you awake,I love it that much I have ordered another one.The only small thing I don’t rate about it is the remote control, the buttons are a bit small, also no instructions on how to change the batteries in it. Overall, its not expensive and does the job well and it looks beautiful got mine in white and gold colour.

7 de septiembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolutely awful company and avoid

Absolutely awful company and avoid, I so wish I had been warned about this scam of a company. Just visit their comments on Facebook and they are all positive, why because they block everyone else. Bought a fan and the output is a joke but try to get in contact with the customer service and goes to show what this so called company is about. You will deal with Tag who repeats the same sentence in an email all the time. Shocking and should not be allowed to trade. Luckily I’ve got all documented evidence and will take it further to stop company’s like this ripping indecent people off.

8 de agosto de 2022
Opinión espontánea
Logotipo de Hotsnap

Respuesta de Hotsnap

Thank you for your message. Sorry to hear about this. Please contact our customer service team and we will have a brand new replacement sent out for free. We guarantee your satisfaction with this one.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más