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How High Brands Opiniones 

58
•
TrustScore: 4.5 sobre 5

4,4

Tienda de productos capilares
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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I bought the Cloud Nine hair straightener - was skeptical at first about the legitimacy given it was about £40 cheaper than the original site, or anywhere else. I was so pleasantly surprised though -... Ver más

Valorada con 5 estrellas sobre 5

Saved £50 on cloud 9 contour straightners and I got a free hairdryer and fast delivery ..excellent, I would recommend and definitely use again.

Valorada con 1 estrellas sobre 5

Ordered cloud 9 straighteners 4 weeks ago no delivery and no communication after i have sent 4 emails over that period of time! Avoid!

La empresa ha respondido

Valorada con 5 estrellas sobre 5

⭐️⭐️⭐️⭐️⭐️ Great customer service in the end I originally had an issue with my order, as I received the wrong colour Cloud Nine Slim Irons. Unfortunately, my original email apparently didn'... Ver más

Información sobre la empresa

  1. Tienda de productos capilares
  2. Proveedor de productos de belleza
  3. Mayorista de productos de belleza
  4. Tienda de artículos de belleza
  5. Servicio de distribución
  6. Tienda de suministros eléctricos

Escrito por la empresa

Brand communication & distribution for only the very best hair, beauty & lifestyle brands.

Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

58 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(58)

33 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Ordered cloud 9 straighteners 4 weeks…

Ordered cloud 9 straighteners 4 weeks ago no delivery and no communication after i have sent 4 emails over that period of time! Avoid!

24 de agosto de 2026
Opinión espontánea
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Respuesta de How High Brands

Hi Amy, We are sorry to hear that you haven't received any reply from your emails. We would like to rectify any issues immediately. Upon checking we cant see any correspondence from you, so we would like to understand what contact address you have used. Could you please email ben@howhighbrands.co.uk and we will pick up on your query straight away. Many Thanks

Valorada con 5 estrellas sobre 5

Cloud Nine hair straightener - excellent service

I bought the Cloud Nine hair straightener - was skeptical at first about the legitimacy given it was about £40 cheaper than the original site, or anywhere else. I was so pleasantly surprised though - I managed to get a further discount with a discount code and got £220 straighteners for £150.. and also they threw in a free travel hair dryer and free P&P. I was then concerned it might take ages to arrive, but I received it within 3 working days. Could not be happier with my purchase!

15 de agosto de 2026
Valorada con 5 estrellas sobre 5

All sorted 👍

⭐️⭐️⭐️⭐️⭐️ Great customer service in the end

I originally had an issue with my order, as I received the wrong colour Cloud Nine Slim Irons. Unfortunately, my original email apparently didn't reach the right person, so the issue wasn't dealt with initially.

After I left my review on Trustpilot, Ben, the Managing Director, personally got in touch and sorted everything out for me. He arranged the return, sent me the correct Midnight Blue Cloud Nine Slim Irons, and provided a prepaid return label for the incorrect pair. I have now received the correct order and returned the wrong irons.

I really appreciate Ben taking the time to personally resolve the situation and make sure I received exactly what I originally ordered, including the promotional gift.

And the Midnight Blue Cloud Nine Slim Irons are absolutely gorgeous! They look sleek and luxurious, and I love the cable design with the little rotating ball, which helps prevent the cable from twisting and snapping. They look super luxurious and, most importantly, they perform brilliantly.

Thank you, Ben, for sorting everything out and turning my initial disappointing experience into a very positive one. I’m very happy with my purchase now! ❤️

3 de agosto de 2026
Valorada con 3 estrellas sobre 5

I’m happy with the service at Derby but…

I’m happy with the service at Derby but also very disappointed because the next day after I spent £400 on a Dyson dryer ( after a lot of consideration I may add) there was 10% off it , which would of helped me a lot.
Also now there’s a code saying Hero15 and that makes it a lot more afordable.
Would have liked a heads up and I would have bought the next day. Every little helps right now with a discount code .
Not used it yet so can’t comment on the Dyson r yet .

18 de julio de 2026
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Respuesta de How High Brands

Hi Hayley,

Thank you for taking the time to leave a review. We’re really pleased to hear that you were happy with the service you received from our Derby team.

We’re genuinely sorry to hear of your disappointment regarding the promotion that launched after your purchase. We completely understand how frustrating it can feel when an offer appears shortly after you’ve placed an order.

To clarify, the promotional discount code you mentioned wasn’t actually valid on the Dyson product you purchased.

As a gesture of goodwill, we also included a complimentary styling case worth around £200, together with a selection of free products worth over £60, which we hoped would add significant value to your purchase.

We always aim to provide the best possible service and value to our customers, and we’re sorry that on this occasion your experience didn’t fully reflect that. We hope that once you’ve had the opportunity to use your Dyson, you’ll be delighted with it, and if there’s anything further we can do, please don’t hesitate to get in touch with us directly.

The How High Brands Team

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