H.Samuel - Croydon Opiniones 

44
TrustScore: 3 sobre 5

3,2

37-38 The Mall, Whitgift Centre, CR0 1UP Croydon, Croydon Whitgift, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Visited the store last weekend (Croydon branch) and had the BEST customer service from Alison & Cece. Their knowledge and patience was incredible and they had the answer for all of my questions. I cam... Ver más

Valorada con 5 estrellas sobre 5

Went in to H Samuel Croydon today to but my wife an anniversary necklace. Oscar was fantastic: thoughtful, kind and insightful. The prices are v good for what looks like an excellent product. The mana... Ver más

Valorada con 1 estrellas sobre 5

Definitely I won’t be buying there again. I bought gold earrings today, however, decided otherwise after an hour and wanted to return them. The lady was nice to sell it to me but her attitude changed... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had my ears periced at h.samuel croydon on Saturday by jeylan. Amazing other than a pinch I've had no pain or problems and they look amazing 😊 really happy would highly recommend.


Información sobre la empresa

  1. Joyería
  2. Servicio de piercing de orejas
  3. Servicio de reparación de joyería
  4. Servicio de reparación de relojes de pulsera
  5. Relojería

Sobre H.Samuel - Croydon

Escrito por la empresa

It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.

Style Notes

Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.

Here To Help

We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.

Your Bridal Bestie

From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.

Información de contacto

  • 37-38 The Mall, Whitgift Centre, CR0 1UP, Croydon, Croydon Whitgift, Reino Unido

  • 02086814698

3,2

Medio

TrustScore: 3 sobre 5

44 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,2

Todas las opiniones

(44)

1677 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Your service is a diamond too

Your staff is warm, friendly and professional. Very familiar of the product i was interested in. He has a good memory of his customer. It was a nice feeling to be remembered and have that opportunity for the buyer-seller socialisation. This interaction is one aspect of online shopping that is missed. For this reason i always visit your store because i look forward to meeting and have a brief chat with your staff. I shouldn't miss to cite too that they have an excellent dress code.

11 de junio de 2021
Valorada con 1 estrellas sobre 5

Offensive & rude customer service

Absolutely shocked how disinterested and rude the staff member was that served me, wasn't at all helpful or approachable.
I was made to feel like a burden and a time waster even when I made a purchase and the manager wasn't much better will never shop in this store again. I spent £400 pounds on a ring and was made to feel like they just wanted to go home as it was near the end of the day.

If I could give no stars I would and I would be grateful of some one was to reach out to talk to me about my experience.

11 de junio de 2021
Valorada con 5 estrellas sobre 5

Excellent service

Social distancing was observed. The customer service was excellent. I was in and out of the shop in about five minutes.

11 de junio de 2021
Valorada con 5 estrellas sobre 5

The Supervisor and staff at H. Samuel

The staff at H. Samuel (supervisor) was welcoming, helpful, ready to give advice when requested.
He was willing and ready to show relevant items which matched my requirements.
He showed knowledge on the merchandise on display, and could give unbiased comments/comparison to help a customer make decision on the purchase.
He took active interest in helping all customers.

19 de mayo de 2021
Valorada con 5 estrellas sobre 5

The staff who assisted me was calm

The staff who assisted me was calm, patience even though it took me long time to make my decision on what I wanted and she respected that.

She is the best customer service I have ever come across.

Keep it up😘

18 de mayo de 2021
Valorada con 5 estrellas sobre 5

I was served by a very pleasant and…

I was served by a very pleasant and polite young man, he was very helpful and I didn’t feel rushed. Big thumbs up for customer service. All in all a good experience.

15 de mayo de 2021
Logotipo de H.Samuel - Croydon

Respuesta de H.Samuel - Croydon

thank you for taking the time and trouble to let us know of your experience, it is great to hear you were happy with the service at our Croydon store and we appreciate you letting us know I will be sure to let the store team know – Many thanks Pamela

Valorada con 5 estrellas sobre 5

Great Service

We were dealt with promptly and respectfully. We were able to purchase our wedding rings on the day and with no fuss

13 de mayo de 2021
Valorada con 1 estrellas sobre 5

Disappointing quality

Paid for what should have been a sturdy pair of earrings for my wife. She had been wearing them for 40 minutes at home when the weight of the earrings caused the clasp to open and one of them to fall out of her ear. Very disappointed with the quality.

13 de mayo de 2021
Logotipo de H.Samuel - Croydon

Respuesta de H.Samuel - Croydon

Hi Iain thank you for getting in touch and I am really sorry to hear you are unhappy with your purchase. If you can give us a call please on 0800 458 1065 Option 3 we will be happy to review this for you - Many thanks Pamela

Valorada con 5 estrellas sobre 5

Great service.

The sales assistant, Hamsa was extremely helpful. He was knowledgeable, polite and very approachable.

6 de mayo de 2021

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