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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Over the past years I have ordered a variety of items for our three dogs. Each time we are pleasantly surprised by the excellent service, quality and craftsmanship. Recently I ordered 2 fleece jackets... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

I have 2 slings from Hugo and Ted, one fleece and one jersey. They’re supposedly the same specifications but the jersey one has a far longer strap and also had a much shallower bag part so I have to h... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Honestly one of the most incredible companies out there creating wonderful handmade masterpieces for our beautiful doggos! Whether you want a coat, jumper and the all famous slings! There’s literally... Ver más

Valorada con 5 estrellas sobre 5

We ordered a custom made Quilted Ultimate Walkies coat with teddy fleece lining for our winter walks. Our miniature English Bull Terrier has dimensions that rarely fit off the peg clothing, so we were... Ver más

Información sobre la empresa

  1. Tienda de suministros para mascotas

Escrito por la empresa

Hugo and Ted is a boutique specialising in sustainable, handmade dog and hooman apparel. We hand-make dog jumpers, coats, harnesses, beds, snuggle sacks along with matching hooman fleeces, gilets, dresses, hoodies and more. Our made to measure service ensures that we cater for all breeds, all shapes, sizes and special requirements.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

114 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(114)

25 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

A great quality company

I have bought both dog jumpers and human jumpers from this company. The customer service has been great, and the products good quality. The made to measure aspect is brilliant for strange size breeds like I have! I’ll definitely be ordering from Hugo and Ted again.

19 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience

Ordered a made to measure jumper for my dog and fits like a glove! Great customer service from Mary with the queries I had about what type of product would be best for my dog, and prompt delivery by DPD. Great experience all round!

15 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quality items, great customer service

Ordered a made to measure coat and a snuggle sack for my dog that we can never get anything to fit - the coat fits perfectly and the snuggle sack is fantastic quality! Customer service fantastic too and great to have DPD delivery with extensive tracking. Will be buying again very soon!

8 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great for mixed breed dogs!

I have a funny-shaped dog (she's a cross breed and nothing in the shops fits her properly). We've bought a rain jacket and a fleece jumper from Hugo and Ted and they are both wonderful. They fit perfectly and the quality is excellent. Being able to choose all the colours is fab too - she looks adorable!

14 de enero de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

No order and no response!

Placed my order on the 30th, still have not received it. Contacted customer service multiple times and ways since the 18th with no reply.

Considering this was my first purchase and there are other items I would have liked to have placed in the future. This has put me off the brand.

Update: Company responded properly once I submitted my original review of 1 star. The automated email did not answer the questions I had asked in my first email. There was no proper correspondence beyond the automated email as stated by the company below before I submitted my original review. It still left me clueless about my order.

Either way it has been resolved now. I just wish it was a smoother experience. I expected it to be dispatched 10-15 working days after purchase as stated on their website. In return I felt guilty for chasing my order even though it was beyond these timelines and made to feel like I should be beyond grateful for them delivering my order to me at their expense despite the fact I should get what I ordered in the first place.

25 de enero de 2023
Opinión espontánea
Logotipo de Hugo and Ted

Respuesta de Hugo and Ted

Hi Megan,

Thanks for taking the time to leave us a review. I'm sorry you felt you needed to leave this review given that we were already corresponding via email and given that you also received our automated email explaining our lead times in response to your email on 18th January 2023. I can see that you have now received your order, which we upgraded the postage for at our cost to ensure it arrived with you as quickly as possible, and hope that you feel your handmade order was worth waiting for.

If you would like to discuss anything further you are welcome to contact us via hello@hugoandtedltd.com. Thanks :)

Valorada con 5 estrellas sobre 5

WOW! Absolutely fantastic

WOW! I got my dog a sleeping sack and I am so impressed by the quality. It's absolutely beautiful and my dog loves it. I do think £50 is very cheap for a large sleeping sack of such high quality, i'd have happily paid a lot more for this first-class purchase.

28 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect fit every time

Amazing quality products! I bought a coat for my dog and it was a perfect fit for her! I have always struggled to find clothes that fit her well and I am so happy that I found Hugo and Ted as they are made to measure for the perfect fit every time

27 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely LOVE the quality of Hugo and…

Absolutely LOVE the quality of Hugo and Ted, the hand made element means it is so personal to us and our dog.
The quality of material and craftsmanship used/put into each and ever product is insane! We love recommending Hugo and Ted to those around us and will continue to grow our collection.

26 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Can’t recommend enough!!!

Honestly I cannot recommend this company enough- the quality of the harness is so premium I now won’t have our little boy wear anything else! I messed up on our measurements and customer service were so quick and helpful to rectify.
Hand made too, so for us dachshund owners who struggle with an awkward fit it is perfect… thank you very much team at Hugo &Ted we will never go anywhere else for our harnesses!

14 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hugo and Ted was recommended to me

Hugo and Ted was recommended to me, and I placed an order this week. Great choice of fabrics and coats, with an easy measurement guide. Can’t wait to receive my miniature dachshunds new waterproof coat. Pleased to be able to support a small business!

28 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Gorgeous products, beautifully made with all the love care and attention to detail your pup deserves ❤️

We Love Hugo and Ted!

We’ve struggled for years to find jumpers, coats and harnesses that fit our miniature dachshund properly. Until we discovered Hugo and Ted.

We have many items now and all are gorgeous! Beautifully made with thought and care and attention to detail that shines making sure your pup is comfortable and safe and of course stylish!

We are very fortunate to live close to the Hugo and Ted shop. We love taking our pack down to the shop. Charlotte is amazing! She went above and beyond to help out with a comfort suit in a hurry to make sure my girl could still look after her pups without them being able to sneak milk from her. The knowledge, help and advice is fantastic. Plus if your really lucky you’ll get to meet Hugo, Ted and of course the lovely Faline! (Falines hoomum Sasha takes the best photo’s ever!!)

We will never shop anywhere else for our girls now H&T for life ❤️❤️❤️

9 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Team Hugo and Ted

The Hugo and Ted team offer fabulous and high quality dog wear, human wear and dog accessories at very competitive prices. With Charlotte at the helm, they are always keen and interested in their clients and are on hand to offer advice on measuring and fitting etc. The products are handmade with meticulous attention to detail. Hand on heart, I can confidently recommend H & T. Go on give them a go!
😊

5 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Adore this small business!

We cannot rate Hugo and Ted highly enough. Every single product we have bought has been made to measure with special care and attention, to a very high standard! The team are always on hand if you need any help or guidance with measuring/ measurements.
There is sooo much to choose from in terms of design, colour and accessories, you won’t be disappointed!

3 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommend!

All items are of excellent quality and are all handmade and made to measure! From harnesses & fleeces to human jumpers there is something for everyone!
I absolutely love this small businesses and will continue to buy from them!

10 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

What a wonderful small business with…

What a wonderful small business with outstanding customer service and high quality products. Having bought several Hugo & Ted for both my little dog and myself including dog fleeces, harnesses, a dog bed and various hooman gilets, fleeces and a rain poncho, I would throughly recommend to anyone with a dog or for themselves.

6 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Everything is handmade to pawfection

Everything is handmade to pawfection! It can fit any breed including my 3 dogs: cavapoo, dachshund & afghan hound! I have been buying from them for over a year now and the quality is so high it’s hard to believe it’s handmade! I 100% recommend!

6 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I’m so glad I found Hugo and ted!

I’m so glad I found Hugo and ted!!

I’ve never been able to find anything to fit my french bulldog properly until I found Hugo and ted. All items are handmade to measure meaning you get the perfect fit every time. The items I’ve purchased are of fantastic quality and my frenchie looks adorable 🥰

Customer service is amazing and any questions I’ve ever had have been answered in a timely manner.

6 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing quality

I ordered a twill collar for my dog and a fleece jumper and gilet for myself. I absolutely loved the fabric, everything was great quality. I already have wish list together for what I want to order next!

6 de septiembre de 2022

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