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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Over the past years I have ordered a variety of items for our three dogs. Each time we are pleasantly surprised by the excellent service, quality and craftsmanship. Recently I ordered 2 fleece jackets... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

I have 2 slings from Hugo and Ted, one fleece and one jersey. They’re supposedly the same specifications but the jersey one has a far longer strap and also had a much shallower bag part so I have to h... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Honestly one of the most incredible companies out there creating wonderful handmade masterpieces for our beautiful doggos! Whether you want a coat, jumper and the all famous slings! There’s literally... Ver más

Valorada con 5 estrellas sobre 5

We ordered a custom made Quilted Ultimate Walkies coat with teddy fleece lining for our winter walks. Our miniature English Bull Terrier has dimensions that rarely fit off the peg clothing, so we were... Ver más

Información sobre la empresa

  1. Tienda de suministros para mascotas

Escrito por la empresa

Hugo and Ted is a boutique specialising in sustainable, handmade dog and hooman apparel. We hand-make dog jumpers, coats, harnesses, beds, snuggle sacks along with matching hooman fleeces, gilets, dresses, hoodies and more. Our made to measure service ensures that we cater for all breeds, all shapes, sizes and special requirements.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

114 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,4

Todas las opiniones

(114)

25 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Ultimate matchy matchy

The team at Hugo and Ted are fantastic, nothing is too much trouble and any questions are always answered in such a friendly way. The hand made products are made exquisitely to the highest quality. Everything fits perfectly and last so well, even after going through mud and then being washed so much. The best thing is that doggos and hoomans can match. Would give more than five stars if I could!

5 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

Excellent quality, made to measure aspect is fantastic and made exactly to the measurements I provided. So much choice have ordered multiple times and will again!

6 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

The dog boutique of dreams

The dog boutique of dreams! All items are handmade, sustainable, high quality and yet affordable! They offer both dog and human accessories that can be made-to-measure, meaning you get the perfect fit every time! Millie loves her custom personalised dog fleeces, as they help to keep her dry and clean on walks and help her dry off after dreaded bath times! We are obsessed and I think Millie now has a better wardrobe than me!

2 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I can’t recommend Hugo and Ted enough

I can’t recommend Hugo and Ted enough! Charlotte is very helpful with helping you measure your dog and give you advice on what would suit your dog best. My dog is not the biggest fan of harnesses going over her head so these are perfect as she can step into them! Everything is made to fit your dog and all humans sizes are too!

5 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

5* nothing compares!

Nothing short of amazing service. Quality is second to none, and they never fail to go above and beyond to ensure satisfaction. We are returning customers and this won’t ever change. You’ll never be disappointed.

5 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect fitting harness

Really pleased with our first Hugo & Ted purchase. I am SO impressed with the fit and quality of the harness. We have a skinny vizsla and struggle to get the right fit but this is perfect! We also have the towel robe, jumper and snood ready for when the temperature drops.

26 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing products

Amazing products. Highly recommend buying from Hugo and Ted. Items are made to measure and some items can be personalised to add that extra special touch. Fantastic quality and hand made in the uk.

5 de septiembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bought a snuggle sack for my puppy…

Bought a snuggle sack for my puppy daschund a couple of months ago. After my puppy yelled in pain, I discovered a sowing pin lodge in the bag.
Customer service response was totally careless. No questions asked about my dog or my details. I am baffled

16 de marzo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

NO RETURNS EVEN IF ITEM NOT CORRECT

I ordered a jumper dress for myself. They say you can have any length. I told them I was 5 foot one inch and wanted it on my knee and in a large. It arrived very much shorter more like a top. To save the hassle of returning I would have kept it as a jumper but I cannot get my head through the neck hole. I messaged them and was told they cannot refund me - I can return the dress/top/jumper and if they sell it they will refund me. I have never ever come across this for an online purchase. If I push my head through and break the seam the neck will choke me. Do not buy from a seller that does not take returns - it's fraudulent as it was not highlighted to me when I made the purchase. the returns policy is pretty buried and could only find it after they told me where it was. I provided the right measurement for the length and they got it wrong- I did not provide a neck measurement as not asked about that and the item is unsuitable for the purpose it was intended for. DO NOT BUY FROM THEM.

7 de febrero de 2022
Opinión espontánea

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