IDFC FIRST Bank Opiniones 

193
•
TrustScore: 1.5 sobre 5

1,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

IDFC First Bank is a good bank, but the loan management team lacks understanding. If they speak Bengali anywhere in the country, they should at least understand that our national language is Hindi, no... Ver más

Valorada con 1 estrellas sobre 5

How many customers think this senseless👇🏻 IDFC collected Annual Fee on the credit card blocked permanently. They said it was blocked but not closed hence can be collected. In both the case... Ver más

Valorada con 1 estrellas sobre 5

IDFC bank loan recory or loan department bahut kharb bank hai. Es bank nai mujhe barbad kar diya hai . Mai emi nhi paya mujhe harrisment kiya ja rha hai costumer care complain karne k bad bhi unhe koi... Ver más

Valorada con 1 estrellas sobre 5

very cheap services provided by customer care services litreally get irriated with continous phone calls for emi even after payment has been done they continously call for payment & talk very rudely.n... Ver más

Información sobre la empresa

  1. Banco privado

Escrito por la empresa

About IDFC FIRST Bank Introduction: IDFC FIRST Bank's vision is to build a world-class bank in India that's guided by ethics, powered by technology, and a force for social good. IDFC FIRST is a new age bank that works in the best interest of its customers. Customer-First Philosophy: The Bank has a customer-first philosophy and offers high-quality products to our customers. In any product we launch, we bring something special to our customers. For instance, the Bank is the first and only bank in India that offers Zero fees for 28 essential services on Savings Accounts including for ATM cash withdrawals, IMPS, RTGS, NEFT, Cash Deposits at branches, Cash withdrawals at branches, SMS Alerts, Cheque book, Demand Drafts, Pay-order, duplicate statements, etc. IDFC FIRST Bank is the first bank to offer monthly credit in savings accounts. The bank’s credit cards have unique features such as lifetime free, never-expiring rewards points, zero interest on cash withdrawal at ATMs and low APR, so customer incur less fees on our Credit Cards. Ethics First: The Bank believes that income earned unethically is not worth earning. The Bank applies a "Near and Dear" Test in all product design, so that the employees of the Bank serve only such products to customers that they'd want for their own loved ones. Transformation: IDFC FIRST Bank has transformed from infrastructure to retail banking in four years since merger, increasing CASA ratio from 8.7% to 46.8% (December 31, 2023). Total Customer Deposits have increased by 4.5X from Rs. 39,602 crores at the time of merger as of December 31, 2018, to Rs. 1,76,481 crores as of December 31, 2023. The Bank has set up 897 branches and 1,136 ATMs. Financial Performance: The Bank recorded a PAT of Rs. 2,232 crore (~US$ 269 million) in 9M-FY24, with strong Capital Adequacy of 16.73%. The Bank has a long history of nearly 14 years (including period of Capital First) of maintaining high asset quality, with Retail, Rural & SME book currently having Gross NPA of only 1.45% and Net NPA of 0.51% as of December 31, 2023. Overall Gross NPA including infrastructure is 2.04% and Net NPA is 0.68%. ESG Goals: The Bank is highly committed to ESG. The Bank has high governance scores, the business lines naturally support social goals, and efforts are ongoing to achieve environmental goals.


Información de contacto

1,3

Muy malo

TrustScore: 1.5 sobre 5

193 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,3

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(193)

76 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Not a good experience

I took an education loan from Idfc first bank and the experience is terrible. The people are rude and condescending. If you do not do something according to their “rule” they will shout on you. While I was in USA my father had to go to the bank for my fee payment multiple times. My friend who took loan from ICICI had a very smooth experience. They did not even had to go to the bank even once. Everything happened from the comfort of their home. Please choose wisely.

25 de septiembre de 2024
Opinión espontánea
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Respuesta de IDFC FIRST Bank

Dear Shweta, we are concerned to hear about your recent experience with us. We prioritize transparency and strive to provide exceptional service to all our customers. Your feedback is valuable to us, and we are committed to investigating the issues you have raised thoroughly to prevent such occurrences in the future.

Valorada con 5 estrellas sobre 5

Very Good Experience

Recently I have opened NRE/NRO account in IDFC bank. Employees were very kind and helped me a lot. So it was very smooth and pleasant experience

5 de agosto de 2024
Opinión espontánea
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Respuesta de IDFC FIRST Bank

Thank you for taking the time to share your positive feedback with us. We strive to provide seamless and efficient banking solutions to meet the diverse needs of our customers. Your appreciation of our zero-fee banking services and the savings it has facilitated is truly gratifying.

Valorada con 1 estrellas sobre 5

Back end is good but rotten operational people

Back end is good. My issue is that the Bank does not give visibility of senior people to its customers. They just sit behind digital smoke screens whereas the half wit snobbish operational people like the Green Park Branch Manager Ravi Sethi do not even find time to return calls for months! Most banks which do not have a credible Escalation Mechanism will fail eventually because they will never know the travails of their customers and the idiocy of their employees in delayed and inaccurate responses. Btw, this Ravi Sethi is a disloyal self serving employee as he suggested us to take our FCNR deposits to his friend in another bank! So this is what happens IDFC when you do not give us access to seniors...we post publicly.

6 de septiembre de 2024
Opinión espontánea
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Respuesta de IDFC FIRST Bank

Dear Mr. Ashwani, we are concerned to hear about your recent experience with us. We prioritize transparency and strive to provide exceptional service to all our customers. Your feedback is valuable to us, and we are committed to investigating the issues you have raised thoroughly to prevent such occurrences in the future.

Valorada con 1 estrellas sobre 5

EPFO ISSUE

Why is there no support for EPFO?

27 de agosto de 2024
Opinión espontánea
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Respuesta de IDFC FIRST Bank

DearRo, we sincerely apologize for any inconvenience you may have experienced. We understand the importance of timely and accurate transactions, and we request you to share your contact details and transaction details with us so we to look into this. We are committed to resolving any issues you may have encountered.

Valorada con 1 estrellas sobre 5

Breach of trust by his employee's…

Breach of trust by his employee's sagarika mahajan,dharmendra rathod,jigish lanjewar,i have one of my loan in corona time.after few months they asked for amount to foreclose the loan and will update in cibil as normal closure.
But after paying the amount they mention in my cibil as written off.now planning for legal action against them because i have all written communication with sagarika mahajan(IDFC) as normal foreclosure.
Please never beleive their words,alwaysgo in written communication with them.
Cheating customers.

12 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Hidden charges in 2 wheeler loan

I took a two-wheeler loan and the bank representative did not inform me about the hidden charges. I was looted of charges more than the interest amount.
IDFC first bank customer care reps were also not helpful and did not provide any redressal.

25 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Beware of IDFC Fast Bank Scam: My Excess EMI Payment Refund Nightmare

I want to share my frustrating experience with IDFC Fast Bank. I have an EMI With IDFC Fast Bank, and I paid 1667 INR in advance on May 27, 2024. Initially, IDFC Fast Bank agreed to refund my excess amount, but as of today, July 15, 2024, I haven't received any refund. To make matters worse, the bank has now changed its stance and refuses to pay back my money. This bank's behavior is unacceptable and feels like a scam. I strongly advise against taking any EMI or loan from IDFC Fast Bank. Do not open any accounts with them, as they will steal your money and ignore your refund requests. Save yourself the trouble and choose a more reliable bank.

15 de julio de 2024
Opinión espontánea
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Respuesta de IDFC FIRST Bank

Dear Mr Anandswaroop, we are concerned to hear about your recent experience with us. We prioritize transparency and strive to provide exceptional service to all our customers. Your feedback is valuable to us, and we are committed to investigating the issues you have raised thoroughly to prevent such occurrences in the future.

Valorada con 1 estrellas sobre 5

Absolutely 0 zero!!!!

Absolutely 0 zero!!!!!
I wish I could have given better negative rating!!!

This is Vishal Mishra. To describe my experience in the least words, I would say-My experience with IDFC first bank loan service has been utterly disappointing & pathetic (full of pain).
My personal loan (loan number 148321625) was approved for an amount of Rs 2,41,058.
I want to bring to your attention that out of the above mentioned approved amount, I was handed over a demand draft of Rs 98,460 dated 1st April 2024 to close my existing personal loan with HDFC and the remaining amount was transferred to my salary account.
Here I wish to mention that instead of clearing off my outstanding loan with HDFC bank from back end by your team themselves, I was asked to visit my nearest HDFC bank and hand over demand draft issued by IDFC bank (DD number-869153). What I find strange is that though just like HDFC bank personal loan department, IDFC first Banks's personal loan department is also in Andheri, yet they chose to send an employee to my house in Dombivli to hand over the demand draft instead of settling it from their end. I mean what is the need to send an employee to a far off place from Dombivli (Palava) when both banks' office is in Andheri.
However, when I visited nearest HDFC bank branch at Nilje and Shil phata along with the DD issued by IDFC first bank, I was told at HDFC bank branch that they couldn't accept demand draft for existing personal loan and to settle my loan repayment, I would have to visit HDFC personal bank office in Chakala Andheri East.
Since I work from Monday to Saturday, I couldn't visit HDFC bank and in the meantime I was kept getting charged full EMIs from both HDFC bank & IDFC first bank (since last 3 months).
When I had called IDFC first bank's manager Vikas Sharma (IDFC bank employee) who had approved this loan, I was assured that after 3 EMIs, loan with IDFC first bank would be adjusted automatically as I didn't encash my demand draft of Rs 98,460.
However, this is not the case. even for my next EMI, I still need to pay full EMI of Rs 5,480 on next due date i.e. 3rd August 2024.
I am not sure why was I handed over a demand draft and not the entire approved amount of ₹2,41,058 was transferred to my account????
When I had visited my nearest HDFC bank to hand over IDFC bank's DD, I was told that I could easily pay off my HDFC bank personal loan by transferring this amount directly to repay my Personal loan account.
Due to this hastle, I want to point out that one of my existing EMI got impacted due to insufficient fund as my account has been getting charged for full EMIs from HDFC as well as IDFC first banks' personal loans.
With this review, I wish IDFC first bank team to look into this issue on priority and transfer the remaining already approved amount of ₹98,460 to my savings account along with interest accrued on it.

15 de julio de 2024
Opinión espontánea
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Respuesta de IDFC FIRST Bank

Dear Mr. Vishal, we are concerned to hear about your recent experience with us. We prioritize transparency and strive to provide exceptional service to all our customers. Your feedback is valuable to us, and we are committed to investigating the issues you have raised thoroughly to prevent such occurrences in the future.

Valorada con 1 estrellas sobre 5

worst bank of India.Never open account…

worst bank of India.Never open account in this Bank.A bunch of fraud & inefficient employees are working in this Bank.I have purchased forex card from this Bank for USA.I was not able to withdraw,transact any amount from their forex card.My money get blocked.I became begger in usa.Their customer service is worst,they don't helped me.....My warning,never be trapped in this fraud Bank.

21 de junio de 2024
Opinión espontánea
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Respuesta de IDFC FIRST Bank

Dear Mr Prabhat, we are concerned to hear about your recent experience with us. We prioritize transparency and strive to provide exceptional service to all our customers. Your feedback is valuable to us, and we are committed to investigating the issues you have raised thoroughly to prevent such occurrences in the future.

Valorada con 1 estrellas sobre 5

Very bad experience with idfc first…

Very bad experience with idfc first bank. I have online fds in bank against which i took overdraft facility which remains unutilized. However, there is no option online to remove lien and bank not allowing me to withdraw funds from fd on maturity. Its almost more than 3 weeks raising requesr with customer care and relationship officer but still no action. If i compare to hdfc bank it is so easy to remove or but lien for od. I am soo planning to go to india and close account with idfc first. Also the saving interest rate are not compititive keep changing relationship officer with no prior experience, dont bother to call before dishonoring cheques due to techincal reasons etc. In short the bank dont care about customer.

21 de junio de 2024
Opinión espontánea
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Respuesta de IDFC FIRST Bank

Dear Mr Nitin, we are concerned to hear about your recent experience with us. We prioritize transparency and strive to provide exceptional service to all our customers. Your feedback is valuable to us, and we are committed to investigating the issues you have raised thoroughly to prevent such occurrences in the future.

Valorada con 5 estrellas sobre 5

I really have to give kudos and thanks…

I really have to give kudos and thanks to the Coimbatore RSPuram branch staff of IDFC first bank- MrSangameshwaran - and his manager and also two of the female staff- who were so helpful in getting my wife’s debit card in time - which was couriered to Bangalore ! Fantastic and my thanks to
IDFC Coimbatore branch staff for making our experience delightful!!
Krishnan Anand

3 de junio de 2024
Opinión espontánea
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Respuesta de IDFC FIRST Bank

Dear Krishnan, thank you for taking the time to share your positive experience with us. We are delighted to hear that our personalized banking approach has met your expectations. We truly appreciate your kind words and value your feedback.

Valorada con 1 estrellas sobre 5

Indecent and untrustworthy bank staff with…

Indecent and deceitful bank Manager (Hitesh Bhavsar )with Misleading Staff at Maninagar Branch Ahmedabad. They talk nicely when they want to setup accounts and then as usual poor customer service. Staff doesn’t have courtesy to give call back and no manners at all. Even RM- Pratik Patel doesn’t knows how to handle the problems and give a call back to solve the issue, just a fake assurance that he will give a call and no call till today’s date . This is how corporate branches work? Unethical behaviour and Misleading act by the branch staff! Very incompetent staff and no moral values.
Fake assurance and promise is what they provide and are trained for !
There is no Hotline number to talk to customer service over the phone to sort out the issue! The number provided on website is not useful to talk to someone in Head office or Customer care!.

17 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

The institute along with its employees are fraud

I had taken a mobile phone on EMI from IDFC first bank on EMI.. this bank is totally fraud along yits employees.. they don't even have the courtesy to talk with female customers. Dipayan biswas, biplab saha are the worst..on saying that I need some time for the EMI... Their reply was" ph ta newar somoy tor monne chilo na".. i would suggest people to not take any kind of loan or emi from this worthless institute.

18 de mayo de 2024
Opinión espontánea
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Respuesta de IDFC FIRST Bank

Hi Sneha, we are concerned to hear about your recent experience with us. We prioritize transparency and strive to provide exceptional service to all our customers. Your feedback is valuable to us, and we are committed to investigating the issues you have raised thoroughly to prevent such occurrences in the future.

Valorada con 4 estrellas sobre 5

Efficient Loan process

Just last week, I applied for a personal loan with IDFC and was amazed at how quickly it was processed. The representative, Rajesh, guided me through the process and answered all my queries. Truly efficient service!

2 de mayo de 2024
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Respuesta de IDFC FIRST Bank

Hi Surya, Thank you for taking the time to share your positive feedback with us. We strive to provide seamless and efficient banking solutions to meet the diverse needs of our customers. Your appreciation of our loan services and the savings it has facilitated is truly gratifying.

Valorada con 5 estrellas sobre 5

Happy customer

I just opened a savings account with IDFC FIRST bank and I'm really happy with the benefits. Great interest rates and no hidden fees. It's been a fantastic experience.

14 de marzo de 2024
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Respuesta de IDFC FIRST Bank

Dear Reyansh, we sincerely appreciate your kind words and positive feedback regarding your experience with us. We are delighted to hear that our services have met your expectations and provided you with hassle-free banking experiences.

Valorada con 1 estrellas sobre 5

The credit card department is worst

The credit card department is worst. They promoted offer saying 5 percent cashback on EMI conversion of outstanding transaction/balance and got confirmation from customer care too. The cashback was suppose to come after 3 months but when it did not I had to call customer care and they said there is no such offer. I shared the message with all offer details to customer care and post verification they started saying it will provided as reward points and not cashback which is false marketing. Also to get lounge benefits we need to spend every month 20k and if we forget in one previous month then the benefit will not be provided nor carry forwarded. Better to opt for top banks like AXIS, HDFC or ICICI rather then IDFC

29 de marzo de 2024
Opinión espontánea
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Respuesta de IDFC FIRST Bank

Dear Mr Ashwin, we sincerely apologize for any inconvenience you may have experienced. We understand the importance of timely and accurate transactions, and we request you to share your contact details and transaction details with us so we to look into this. We are committed to resolving any issues you may have encountered.

Valorada con 1 estrellas sobre 5

very very badd experience

I am writing to bring to your attention a series of issues I have been experiencing with my account at IDFC Bank, specifically related to inward remittances in USD and the unsatisfactory customer service provided by my Relationship Manager (RM), Ashish Dohrare, he rarely attend my call or respond the message.

I am the holder of account number xxxxxxxxxx at the Ring Road Branch Surat. For last 1 month, I have been trying to get my paycheck from my employer which was submitted on the 5 of April but I got no notification nothing, and then when I contacted them (which is like after 15-16 days trial) they told me they I need to do rekyc and now I have done it they said they don't provide this service and cut down my amount as well, this is so wrong and unethical. I have tried to resolve these issues by reaching out to my RM, but my attempts to contact him have been largely unsuccessful. He rarely answers my calls, and when he does, his responses are inadequate and unhelpful.
Given these circumstances, I am reconsidering my plans to invest further with IDFC.
very bad experience with IDFC. I don't suggest to any open open an account. Mentally harassments.

9 de mayo de 2024
Opinión espontánea
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Respuesta de IDFC FIRST Bank

Hi Vanshika, we are concerned to hear about your recent experience with us. We prioritize transparency and strive to provide exceptional service to all our customers. Your feedback is valuable to us, and we are committed to investigating the issues you have raised thoroughly to prevent such occurrences in the future.

Valorada con 5 estrellas sobre 5

IDFC UPI

IDFC FIRST Bank's digital payment options, especially their UPI service, are top-notch.

18 de abril de 2024
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Respuesta de IDFC FIRST Bank

Dear Mr Pranav, thank you for taking the time to share your positive experience with us. We are delighted to hear that our personalized banking approach has met your expectations. We truly appreciate your kind words and value your feedback.

Valorada con 1 estrellas sobre 5

Foul Play and Harrasment by the employees

I am a Wealth customer, and there are a series of events. The staff is very unhelpful, unprofessional. I approached the bank for a loan takeover and at the time of disbursement the staff calls in to inform they have increased the lending rates, dishonest and unethical bank and while there are no changes in the RBI repo rate.

Banks are aware that RBI repo rates will come down so having increased the rate will increase the profit margin.... i will take the matter with banking ombudsman and if not satisfied i will further take to consumer court. Also end my banking with IDFC.

20 de abril de 2024
Opinión espontánea
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Respuesta de IDFC FIRST Bank

Dear Mr Kamal, we are concerned to hear about your recent experience with us. We prioritize transparency and strive to provide exceptional service to all our customers. Your feedback is valuable to us, and we are committed to investigating the issues you have raised thoroughly to prevent such occurrences in the future.

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