Imagin Products Ltd Opiniones 

448
•
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Well I have been using these guys for years, probably a decade, I know I am in London and the badges come from Scotland but why change a winning formula. Loyalty is important. I wouldn't go anywhere e... Ver más

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Valorada con 5 estrellas sobre 5

Have used Imagin several times. Always pleasant correspondence. Always happy to help with any additional queries or need for speed, although their service is already very speedy (badge produced and se... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Have used Imagin many times for clothing orders. Always high quality printing, on high quality clothing. After many washes, there’s no discolouration or signs of aging. On top of this, the servi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Been using Imagin for the printing of our ID badges for a few years now - always swift with printing and delivery, always good quality. We have our own designer in house so just use the online system... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fabricante
  2. también en la categoría
  3. Proveedor de ropa
  4. Servicio de bordado
  5. Tienda de bordados
  6. Tienda de serigrafía

Escrito por la empresa

If you mean business, make sure you look the business! At Imagin Products Ltd, we help businesses, organisations and teams make a great first impression with quality personalised badges and branded workwear at affordable prices. Our name badges, conference badges and photo ID cards are made at our own factory in Kirkcaldy, Scotland. Choose from standard, premium, deluxe and reusable name badges, with styles to suit your brand and everyday needs. Complete your staff identification with lanyards, card holders and badge reels, all available in one place. We also supply personalised workwear, professionally printed or embroidered with your company logo or message. From T-shirts, polo shirts and hoodies to fleeces, jackets, aprons, hats and hi-vis clothing, we’ve got options for the office, shop floor, building site and beyond. Whether you’re welcoming new staff, refreshing your uniforms or preparing for an event, we’ll help you create a coordinated, professional look that makes your team easy to recognise and your business easy to remember. Explore the range at [www.imagin-badges.co.uk](https://www.imagin-badges.co.uk).


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

448 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(448)

36 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

No issues at all

No issues at all, reasonable cost, time frame and when I asked for an ETA quickly provided. happy all round and will continue to use them, they also gave me many options for the design which i thought was fab

5 de enero de 2024
Valorada con 5 estrellas sobre 5

Good Quality and Efficient

The experience with this company is always a good one, straight forward, no problems, good quality products. They are swift and reliable and would recommend.

6 de diciembre de 2023
Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service. Great communication after I added the wrong logo on the order and the items were with me in 2 working days. I couldn't recommend Imagin more. Thanks guys !!

7 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

No hassle!

Simple, straight forward, no hassle and good quality...something you don't find that often, so I will be using them again....and again...and again

28 de noviembre de 2023
Valorada con 5 estrellas sobre 5

Excellent Service & Products

Excellent Service. Very quick to respond, always friendly & professional and the steps are easy to follow from original idea being implemented, through to design, approving proofs, payment and dispatch. The quality of the badges is first class. Would certainly use Imagin again for business needs

28 de noviembre de 2023
Valorada con 1 estrellas sobre 5

Slow and don’t answer phone

Made order early on Friday not going to receive badges until Wednesday. Quite slow turnaround considering I spent extra on the postage. They don’t answer the phone tried calling a few times to ask them to hurry up. Still waiting for badges..

24 de octubre de 2023
Opinión espontánea
Logotipo de Imagin Products Ltd

Respuesta de Imagin Products Ltd

Hi

Thanks for your review, and while its disappointing to receive a 1 star review it also helps us to help identify any issues and improve our service.

I would, however, like to take the opportunity to address the issues you have highlighted.

Our office remained closed Friday (the day you placed your order) due to storm Babet - our area suffered multiple road closures due to major flooding, and tree damage and I wouldn't ask the staff to travel to the office in those conditions. An unexpected office closure is rare, and would normally be due to snow, but on the odd occasion when it happens it will cause a disruption to our normal schedule.

We did respond to an email from yourself on Friday, as the staff can access the email and sales systems remotely. They were unable to answer the phone remotely, so you are correct in saying we didn't answer our phone on that day.

On Monday at 12:53 we uploaded the proofs for your order, which required to be approved prior to print. The proofs were approved at 16:12 on Monday afternoon. As our mail is collected at 4pm every day and our business closes at 4pm, there was no opportunity to then manufacture and dispatch your order the same day

Your order was manufactured and dispatched on Tuesday, for arrival on Wednesday by 1pm .

The additional postage paid is simply to upgrade the delivery service (ie to have it sent on a special delivery service rather than a standard Royal Mail service), and not paid to speed up the manufacturing process. We will always endeavour to respond expeditiously if we are aware of customers requiring their orders within a certain timeframe. Having checked your order and emails , there doesn't appear to be any information from yourself specifying that you require the order to be delivered by a specific date, although this may have been why you were trying to contact us by phone.

Barring a delay by the Royal Mail your order should be delivered today.

I know the above doesn't change the timeframe. but I hope it goes some way to explain why we have not met your expectations.

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