Impact Furniture Opiniones 

51
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I ordered a bed from them and unfortunately my husband mistake was that he didn't took the right measures that i know Is our fault.I call them to explain that when we took everything from the boxes t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We ordered a pedestal dining table, which was delivered the same week. We are delighted with it- stylish, sturdy, good quality and value for money. The extending mechanism works well. It was very well... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Purchased an entertainment unit and arrived quickly. Item was packaged well so there was no concern about anything being damaged. Instructions were a little complex to follow but worked eventually.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Purchased a Finka white gloss wall Mounted bathroom cabinet. Very quick delivery....first item delivered was incorrect but without fuss it was collected and the correct item sent out within 2 days. D... Ver más

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Información sobre la empresa

  1. Tienda de muebles

Escrito por la empresa

Browse our stylish, great value furniture for the Lounge, Bedroom, Dining Room, Childrens Room and Kitchen. 1000s of products online. Free Delivery on larger orders. Buy from Impact Furniture now!


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

51 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,1

Todas las opiniones

(51)

1 opinión en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

bought bed online

I bought bed online they delivered on time brilliant service
Value of money the price I paid well worth it love to shop again

2 de noviembre de 2023
Opinión espontánea
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Respuesta de Impact Furniture

Thank you for the review, check our our Black Friday sales for matching items!

Valorada con 5 estrellas sobre 5

Very pleased

Very pleased. Ordered a tall oak effect bookcase which arrived promptly and had easy to follow assembly instructions. Well made and sturdy and looks great in my home office. Would happily recommend this company.
The only issue was with the delivery company they used, but have advised them of this, and it is not their fault. The item was very well packed in lots of bubble wrap and didn't come to any harm.
Thank you for great item.

27 de octubre de 2023
Opinión espontánea
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Respuesta de Impact Furniture

Thank you for the review and feedback, shortly we are changing our courier service. Enjoy your items!

Valorada con 4 estrellas sobre 5

Stylish vanity unit

I really like the vanity unit I purchased and it looks amazing but I gave four stars because one of the drawer fronts had a mark on it, I was sent another within a few days of complaining which was great customer service.

10 de agosto de 2023
Opinión espontánea
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Respuesta de Impact Furniture

Thank you for the review, I am sorry to hear there was an issue with a drawer front and am pleased to know it had been resolved to your satisfaction. Visit our Black Friday sale for more quality affordable furniture!

Valorada con 4 estrellas sobre 5

Tall Bathroom Cabinet Storage Drawer Unit (Spice)

Arrived quickly & well packed. Lots of different size fixings which were all present & correct. Step by step instruction manual online which was fine.
Really pleased with the cupboard which looks great in our bathroom. It's a good size so easily fits all our toiletries & toilet rolls etc....
If I'm pressed to give a small negative comment it would only be that because the high gloss doors are brilliant white, the rest of the cabinate looks off white. Would have been good to have a choice of other colours e.g light or dark grey but overall I'm pleased with my purchase.

24 de julio de 2023
Opinión espontánea
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Respuesta de Impact Furniture

We are glad to hear you have successfully completed your bathroom, we recently introduced Black bathroom furniture range and more designs are in a pipeline!

Valorada con 5 estrellas sobre 5

simple great :)

Cabinet came in flat pack,well packed, and nothing to difficult to get this build :)

25 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Item received quickly and well…

Item received quickly and well packaged, instructions can be better but not hard to understand l, I've seen worse, item was a wall unit, good quality and looks good on the wall.

17 de julio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worse experience. Won’t Recommend them

I bought kitchen from impact furniture it couldn’t fit my Kitchen because I got Studio flat so I wanted to return and shockingly they advised me to arrange return my self which I never heard before.
So definitely I won’t recommend this company at all.It’s best go to stores and buy it from there. Where u can return or exchange without any problem

12 de julio de 2023
Opinión espontánea
Logotipo de Impact Furniture

Respuesta de Impact Furniture

Dera Ijaz, I am sorry to hear you are unhappy with your experience, our terms and conditions of sale state our returns policy and in the event of change of mind customer can return the goods for a full refund providing those are in sealable condition. The return policy is no different to a brick-and-mortar store where you would need to bring back the goods in order to receive a full refund.
Kind regards,
Impact team

Valorada con 1 estrellas sobre 5

SHOCKING

I bought a full kitchen from Impact furniture via Ebay, and when my joiner started building the units noticed a 800 wall cabinet had the wrong color doors, I notified them immediately and was belittled by constantly asking me to remove the celifane plastic and double check door color, I told them yes already done that then kept asking me to send photos as if I didn't understand and made me feel like a 5 year old. Once admitted to the wrong color and NO apology I was sent the right color doors by DHL and then further my unit had a peice of wood missing so unable to build the cabinet and one of the other units the back piece was short, I cannot be bothered into more belittling so will notify trading standards and take this further absolutely disgusting service.

20 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

trustworthy company

Very pleased with this company. There was a mistake with my order, I contacted them and the following day I received the good item via DHL. Excellent customer service. Also very happy with the furniture I bought from them.

17 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great quality of product.

Great quality and condition of furniture, Our living room look amazing, thank to this seller, it was very easy to fixed (all instruction was included inside the package),and comunication with the seller was excelent.
Thank you so much.
We offer with big bleasure 5⭐️⭐️⭐️⭐️⭐️

1 de mayo de 2022
Opinión espontánea
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Respuesta de Impact Furniture

Thank you so much for the review, we are so pleased you are happy with your furnished space.
Best wishes, team Impact

Valorada con 1 estrellas sobre 5

Worst seller. Avoid at all costs

Worst seller. Avoid at all costs. Selling faulty items. Cheap made. No cooperation. Accused me in extortion for asking them for a discount just to remove negative feedback of Ebay. Hahaha well done. May God bless you. Karma will improve it. Don't get fooled, do not buy of them. Pictures of your chipped boards added. Also Missing parts in the pack. I'm not extorting anything from anyone!!! You better stop selling faulty stuff that not worth a penny!!! And yeah,Ebay is full of the sellers like you so that you wasting your time and nerves and money to get refunds or returns etc... And it's a shame for you and Ebay to act like that against a poor NHS frontline worker working hard and risking own health in this unprecedented covid time. My hands and motivations are very down now. Good luck

26 de abril de 2022
Opinión espontánea
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Respuesta de Impact Furniture

The feedback was removed by eBay due to proven buyer extortion via their selling platform- an investigation is pending with eBay into this person. Unfortunately it seems this gentleman left a number of ONLY negative reviews for various companies on Trust pilot.

Valorada con 5 estrellas sobre 5

Oak wide glass display cabinet

We purchased a lovely oak display cabinet and it came well packaged, with step by step instructions. The item exceeded our expectations in terms of quality and looks super in our apartment. Really recommend this company. Great customer service, and really good quality item.

22 de diciembre de 2021
Opinión espontánea
Valorada con 3 estrellas sobre 5

Guarantee

I had a problem with a purchase of a cabinet. But they have offered a full refund, so I am giving them 3 stars.

8 de diciembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Happy with the outcome

There were some issues with the item I bought but after speaking to a member of the team they've agreed to refund me.

17 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very good quality office furniture

Very good quality office furniture, material really thick. Products arrived in many heavy boxes and as it was a set it was a bit difficult to identify which box was which part. Very fast delivery.

16 de mayo de 2021
Opinión espontánea
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Respuesta de Impact Furniture

Thank you very much for your review, enjoy your purchase. Best wishes, Impact team.

Valorada con 4 estrellas sobre 5

We ordered a TV unit a couple of weeks…

We ordered a TV unit a couple of weeks ago delivery was quick and within the time frame they said it would be unfortunately there was a couple of parts missing so I emailed and they got straight back to me and said they would send out the missing parts the customer service is very good 👍

20 de abril de 2021
Opinión espontánea
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Respuesta de Impact Furniture

Thank you for your review, we apologise for the issues and are glad we managed to put things right. Thank you for your custom. Best wishes, team Impact

Valorada con 5 estrellas sobre 5

Purchased a Finka white gloss wall

Purchased a Finka white gloss wall
Mounted bathroom cabinet. Very quick delivery....first item delivered was incorrect but without fuss it was collected and the correct item sent out within 2 days. Delivery drivers very polite. The cabinet itself is a solid piece of furniture and wasn’t too complicated to put together. I love it!!! Will definitely use the company again.

15 de abril de 2021
Opinión espontánea
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Respuesta de Impact Furniture

Thank you for your review, enjoy your bathroom furniture and hope to deal with you again. Best wishes, team at Impact

Valorada con 1 estrellas sobre 5

Shocking

Shocking , flat pack sideboard with over a hundred pieces turned up and none of the items are numbers to match up enthusiasts the instructions, fuming.

Called them and they offered to collect and refund if I haven’t unpacked it lol , but I had to unpack to know!

I will never use this company again

29 de marzo de 2021
Opinión espontánea
Logotipo de Impact Furniture

Respuesta de Impact Furniture

Dear customer,

Thank you for your review. We are sorry to hear you had a frustrating experience, we really appreciate you bringing this issue to our attention. We always aim to deliver a great experience, and we are gutted when we did not meet your expectations.

Our customer services team is always on hand to help with any installation issues, looking at the purchased item, it contains 30 board pieces for the sideboard with 7 page instructions detailing all pieces, which boxes they are in, sizes of the parts and detailed step by step assembly. We have approached the manufacturer to construct a video of product assembly to aid this product and are happy to answer any technical questions.

General standard returns policy for online purchases is to return the goods in original packaging and we have offered to facilitate such return at our cost. Unfortunately, the collections driver will not be able to package and secure the goods for you however the original packing of cardboard and bubble wrap hopefully will allow you retape the boxes for safe return.

Your original order was placed on Friday 26 March, we delivered your goods on Monday 29 March and received your online comments the same day, please do get in touch with us directly and we will be more than happy to book a suitable date for collection and offer same prompt service.

Best wishes,
Impact team.

Product purchased: Holten White Gloss Sideboard
https://www.impactfurniture.co.uk/en/product/3951-scandinavian-large-sideboard-cabinet-unit-3-drawer-white-glossoak--holten

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