Impact Furniture Opiniones 

51
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I ordered a bed from them and unfortunately my husband mistake was that he didn't took the right measures that i know Is our fault.I call them to explain that when we took everything from the boxes t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We ordered a pedestal dining table, which was delivered the same week. We are delighted with it- stylish, sturdy, good quality and value for money. The extending mechanism works well. It was very well... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Purchased an entertainment unit and arrived quickly. Item was packaged well so there was no concern about anything being damaged. Instructions were a little complex to follow but worked eventually.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Purchased a Finka white gloss wall Mounted bathroom cabinet. Very quick delivery....first item delivered was incorrect but without fuss it was collected and the correct item sent out within 2 days. D... Ver más

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Información sobre la empresa

  1. Tienda de muebles

Escrito por la empresa

Browse our stylish, great value furniture for the Lounge, Bedroom, Dining Room, Childrens Room and Kitchen. 1000s of products online. Free Delivery on larger orders. Buy from Impact Furniture now!


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

51 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,1

Todas las opiniones

(51)

1 opinión en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Beautiful chairs

Beautiful chairs, high quality, we are very happy. Thinking to buy another 2 two very soon. Thank you

9 de marzo de 2021
Opinión espontánea
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Respuesta de Impact Furniture

Thank you very much for your custom and a lovely review, we appreciate you taking taking time to submit it and are looking forward to dealing with you again.
Best wishes,
Impact Furniture

Valorada con 5 estrellas sobre 5

Excellent quality

Excellent quality. Beautiful lines. Arrived within days and very well packaged. Both boxes wrapped with layers of thick bubble wrap. Would highly recommend and I am currently looking for my next purchase

12 de febrero de 2021
Opinión espontánea
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Respuesta de Impact Furniture

Thank you so much for a wonderful review, we hope you enjoy your furniture for many years to come.
Best wishes,
Team Impact

Valorada con 5 estrellas sobre 5

Excellent quality

We bought a lovely sideboard from here - a little complex to make and we did have to use a magnifying on the directions, but worth it as the sideboard is gorgeous. Impressed with both the quality and the service from the company - good communication and fast delivery.

23 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

I was hesitant purchasing from this website

I was hesitant purchasing from this website as there was barley any reviews but I can say I’m very happy I did. I purchased a desk off the website and it came as it looked on the website. I did email them asking about the order as I didn’t receive a shipment email and they responded quickly saying the order was processing and it was arriving in a week which it did. Very happy with my purchase and would recommended buying from here.

9 de diciembre de 2020
Opinión espontánea
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Respuesta de Impact Furniture

Than you so much for your review and custom.
Best wishes, team at Impact

Valorada con 5 estrellas sobre 5

Outstanding customer service

Purchased an entertainment unit and arrived quickly. Item was packaged well so there was no concern about anything being damaged.
Instructions were a little complex to follow but worked eventually. Sadly I managed to break a piece of the furniture. I contacted Impact Furniture and explained the situation. With no hesitation they asked me to send a photo of the broken piece and they’d send the replacement part out free of charge.
Highly recommend, the furniture looks great and great quality.

30 de noviembre de 2020
Opinión espontánea
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Respuesta de Impact Furniture

Dear Mark,
We much appreciate your review and are glad you are happy with your unit. Always happy to help.
Kind regards,
Impact Team

Valorada con 5 estrellas sobre 5

Quality service

Great quality furniture, a brilliant customer service and communication, quick and smooth delivery. We would recommend Impact Furniture to everyone who values their time and professional service from the moment of browsing for products, placing the order, detailed order updates, through to delivery. We have used this company for the first time and we’re already planning to use their products for our new kitchen.

24 de noviembre de 2020
Opinión espontánea
Valorada con 4 estrellas sobre 5

Company were quick to resolve our issue

One of the end panels we received cracked on the coating after a couple of months. We reported this and after reading our initial review on here the company contacted us immediately and sent out a replacement panel. They are also looking into why this happened with their suppliers. Overall disappointed with the faulty item but very pleased with the service from the company to resolve our issues.

4 de noviembre de 2020
Opinión espontánea
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Respuesta de Impact Furniture

Dear Martin,
Thank you for providing us with your order information, it seems the last communication on eBay received from you was 20 May 2020 and was a delivery related question. I have checked all the correspondence and we have not received any emails from your provided email address in our sales@ company mailbox.
We are a company priding ourselves on excellent customer service, we never shy away from a problem and always attempt to provide best resolution possible. In the situation described in your review the resolution would have most likely been a new replacement side panel however we cannot deal with an issue at hand if we are not made aware of it.
Perhaps, the email contact you are mentioning has not come through to us as the message may have stayed in a drafts folder or perhaps contact was not made through our official customer services channels.
As it stands, I do apologise your issue was not dealt with and I will email today separately to obtain further information so that we can address it.
Best wishes J @ Impact Furniture

Valorada con 5 estrellas sobre 5

From ordering to receiving was very…

From ordering to receiving was very quick. Very polite on the phone when I requested 2 more units. They all arrived safely. They look great and the appearance is of a more expensive item. 5 stars all round

21 de octubre de 2020
Opinión espontánea
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Respuesta de Impact Furniture

Dear Janet,
Thank you for your custom, we are pleased we were able to quickly supply exactly what was needed to complete the project. Do not hesitate to get in touch if you have any further requirements or need assistance.
Best wishes J @ Impact Furniture

Valorada con 1 estrellas sobre 5

Avoid, avoid, avoid...

Useless, unreliable, company. We ordered and paid in full for two Oak Sonoma living room/study cupboards during February this year. A week or two later and our money was refunded without a word of apology, and no explanation. Fast forward a few more months we went for some other furniture on eBay (unwittingly we failed to realise it was the same outfit) and no goods arrived on time. What was supposed to arrive in five days took nearly three weeks to turn up. The quality of the goods received were at best what you would call "factory seconds" - and in spite of sending them numerous photographs of the poor finish, and defects, they couldn't have cared less. They gave us a prepaid returns label for 2kg when the goods weight was many times that! They refused to issue a label for the correct weight, expecting us to fork out £44 for a courier. If you are inclined to do business with them be extremely wary of our two bad experiences. We got our money back in the end, but only by virtue of eBay purchaser protection. Impact Furniture put up a rather dirty fight throughout.

15 de agosto de 2020
Opinión espontánea
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Respuesta de Impact Furniture

Dear FdM,
Thank you for your review and I am sorry to hear about your experiences, I have looked into the situation and it seems there was only one order received with your delivery address for a coffee table.

I can assure you that good customer service is our priority and in the event of any issues with the order we always communicate with the customer.
When investigating the details of the coffee table order I have found than my colleagues repeatedly offered to collect the goods at our cost using Parcel Force collection service. I believe this has been refused by yourself as it seems you were not able to be at the premises for the driver to collect and you preferred to have a service that would allow you to drop off the parcel at a location identified by you.

I am sorry we were unable to facilitate that request, this was due to COVID restrictions that Parcel Force were not offering such service and being a bulky item it was not possible to use a locker service with an alternative carrier.

We have proposed multiple dates and unfortunately were not able to receive a confirmation that you can be present at the time of collection. As it stands goods were fully refunded and kept by the customer and we have expressed our apologies for the inconvenience caused.
Best wishes, J @ Impact Furniture

Valorada con 5 estrellas sobre 5

We are very satisfied with our…

We are very satisfied with our purchase. The quality of the furniture is better than expected, but you have to be careful when putting up, as it's very easy to chip the edges.
Also, it would help if the items in the boxes were numbered (e.g. little labels) - this would make lives much easier during asembly.
The delivery was later than expected despite ringing twice and asking for approximate delivery time.

All in all - we will be buying again!

6 de diciembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

How it should be when buying furniture online...

I bought 7 items of Gent furniture for my home office from Impact. Arrived exactly when they said it would and in perfect condition. There were two small pieces missing from one unit which is the manufacturers error. Impact resolved this quickly - great service. Would buy again.

25 de septiembre de 2019
Opinión espontánea

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