May 3 2024 My thanks to INDEPENDENT CARPET ONE for great service! From my sales rep, Tanika, for her product knowledge and support to excellent installation from Tony and crew, the whole install was... Ver más
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Consulta las opiniones de los clientes
We just had new Karastan SmartStrand carpeting put in our living room by Independent Carpet One in Westland. Our experience with the sales person, Jeane Salter was exceptional. She helped us find t... Ver más
La empresa ha respondido
Working with Independent Carpet One Westland has been an absolute pleasure. Cathy went above and beyond to coordinate the best flooring with our paint and the carpet we chose really made the whole roo... Ver más
La empresa ha respondido
In all honesty, I couldn’t have felt more comfortable with the experience. Jason at the store walked us through our options, paying close attention to our expectations without forcing us to upgrade... Ver más
La empresa ha respondido
Información sobre la empresa
- Carpintero
- Contratista de materiales para suelos
- Tienda de muebles
- Persona de mantenimiento
- Tienda de tratamiento de ventanas
Información proporcionada por diversas fuentes externas
Your flooring opportunities are endless when you visit Independent Carpet One Floor & Home. The Francavilla Family and staff have been dedicated to serving the Westland, Michigan area since 1968. Being a family owned and operated store our customers are welcomed to a friendly and comfortable environment. Even though our showroom houses one of the largest selections of carpet, hardwood, laminate, ceramic tile and resilient flooring, you will never feel too overwhelmed with the experience because our knowledgeable flooring professionals will guide you through our showroom with ease.
Información de contacto
1400 N. Wayne Road, 48185, Westland, Estados Unidos
- 734-729-6200
- cathy@carpetonefh.com
- www.independentcarpetonewestland.com
4,8
Excelente
314 opiniones
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Master bedroom and hallway carpet purchase
The price we received on this carpet was better than competitive, the installation was prompt, professional, and made us glad again we had chosen Independent Carpet One.
7 de agosto de 2017
Opinión espontánea
Respuesta de Independent Carpet One Westland
Paul,
Thank you for taking the time to write this wonderful review! We appreciate your continued trust and confidence in our store, sales staff and installation services. We look forward to working with you again with all your future flooring needs! Enjoy your new carpet in the bedroom and hall.
The floor looks great
The floor looks great, however, it's not finished. It was installed June 26, 2017 and still isn't completed. I initiate calls to inquire and haven't received call back.
3 de agosto de 2017
Opinión espontánea
Respuesta de Independent Carpet One Westland
Marianne & Patrick,
My goodness thank you so much for reaching out through TrustPilot. I apologize that I haven't been made aware of this unfinished project until reading this review. I will forward this to my installation manager and I promise that what ever we need to do to make you happy with your completed floor we will do! Gary will reach out to you ASAP. Again, thank you for reaching out through this platform. We pride ourselves on our customer service and it seems like we've dropped the ball. We want you to love your floor! Catherine Buchanan - Owner
Outstanding Customer Service and Carpeting
This has been my second experience with a Independent Carpet and they have managed to maintain their high standards of quality and installation. Thank you Independent Carpet ~ you have our recommendation!
2 de agosto de 2017
Opinión espontánea
Respuesta de Independent Carpet One Westland
Jim & Kathy,
Oh it's been such a pleasure working with you on your project! I am almost as excited for you as you are in your new home. We truly do appreciate the continued trust and confidence in welcoming us into your home for your flooring needs. I would love the opportunity to work together with your area rugs and basement when those projects commence. until then, enjoy your new flooring and of course your new home. Catherine Buchanan-Owner
They were courteous
They were courteous, professional, and the job was done well. This is the second time we have used them. If I need anything done with any type of flooring needs, they are the first company we go to.
1 de agosto de 2017
Opinión espontánea
Respuesta de Independent Carpet One Westland
Bob & Kari,
Thank you so much for taking the time to write this review and share your experience. I am happy to hear that our family here at independent carpet One treated you well and shred their knowledge with you to help make your experience here a pleasant one. Thank you for your continued trust and confidence and we look forward to working with you in the future for all your flooring needs. Catherine Buchanan-Owner
Respuesta de Independent Carpet One Westland
Richard & Michelle,
Thank you ever so much for taking the time to review your experience on our TrustPilot platform. Its always great to see that our customers are pleased with their experience and more importantly happy with the selection of flooring. We hope that when you are ready for your next floor that you'll think of us. We'd love to always be your choice for flooring. Enjoy and thank you again.
Catherine Buchanan-Owner.
I had a great experience with Independent Carpet One
I had a great experience selecting the right carpet and pad for our condo. The sales team was knowledgeable, they communicated with me throughout the order process, and installation was scheduled within my time frame. The carpet looks great. This company has a solid team of professionals. I would deal with them again.
25 de julio de 2017
Opinión espontánea
Respuesta de Independent Carpet One Westland
Cathy,
Thank you so much for this kind review of your experience with us at Independent Carpet One. We strive to have all our clients share this experience you had. Communication is key! The flooring you selected is a wonderful line and I am confident it will provide years of quality and performance. We look forward to working with you in the future for all your flooring needs. Catherine Buchanan - Owner
Excellent team
Great staff and great process from start to finish
19 de julio de 2017
Opinión espontánea
Respuesta de Independent Carpet One Westland
We are so pleased to see this review to know that your experience with Independent Carpet One was a great one!
We do our very best to provide the best selection and service. We look forward to working with again for all your future flooring needs. Until then, enjoy your new floor.
Catherine Buchanan-Owner
Everyone from the sales people to the …
Everyone from the sales people to the installers were wonderful. They kept me informed at all times and went out of there way to go above and beyond my expectations... I will continue to use them and recommend them highly if you want a job well done.
13 de julio de 2017
Opinión espontánea
Respuesta de Independent Carpet One Westland
Beth
Thank you so much for taking the time to write this wonderful review! We truly appreciate the opportunity to provide flooring for your home and we look forward to working with you again for all your future flooring needs! Enjoy! Catherine Buchanan-Owner
From start to finish was wonderful
11 de julio de 2017
Opinión espontánea
Respuesta de Independent Carpet One Westland
Debbie,
I am so happy to have seen this review. Thank you so much for taking the time to share your experience. We appreciate your business and we look forward to helping you with all your future flooring needs. Catherine Buchanan-Owner
Great job!
The entire process from Sales thru Installation was a pleasure - every contact person was extremely helpful & all commitments were met as promised - a perfect job! Thank you!!
11 de julio de 2017
Opinión espontánea
Respuesta de Independent Carpet One Westland
Ed & Louise,
Thank you for taking the time to write this wonderful review. We are all very pleased to know that your experience was pleasant and we met your expectations. Enjoy your new flooring and we hope to see you in the future for all your flooring needs. Catherine Buchanan- Owner
Very satisfied customer
I was very happy with Independent Carpet One of Westland. It took forever for me to choose the carpet and Jason, my salesman was very patient with me and made my experience a pleasant one. My installer Joe and his crew were also very good. They did a great job! Love working with Independent One. Would highly recommend them.
29 de junio de 2017
Opinión espontánea
Respuesta de Independent Carpet One Westland
Lynn,
'Thank you so much for taking the time to share with us your experience at Independent Carpet One. I am pleased to hear that our staff was helpful and patient and that you had such a great experience even along with our installers. We pride ourselves on our customer service and installation. We appreciate your continued trust and confidence and look forward to working with you in the future for all your flooring needs. Catherine Buchanan-Owner
they are fair and do what they say and …
they are fair and do what they say and over deliver. I refer all my clients to them as well as use them for all my flooring needs.
28 de junio de 2017
Opinión espontánea
Respuesta de Independent Carpet One Westland
John,
Thank you for taking the time to share your experience with us. It is and always has been a pleasure to work with you on your projects. We truly appreciate your continued trust and confidence is our staff and selection. We look forward to working with you on all your future flooring needs. Catherine Buchanan- Owner
Jason was great
Jason was great , very good company to deal with , will use again for future projects
27 de junio de 2017
Opinión espontánea
Respuesta de Independent Carpet One Westland
Brian & Joyce,
Thank you so much for taking the time to write such a great review and the comments about Jason are greatly appreciated.
He definitely works hard for his clients to make sure they are happy and that the best product is found. We appreciate your business and look forward to working with you in the future. Enjoy your new flooring!
Catherine Buchanan-Owner
Happy
Everything from the store visit to the installation was very well done!
27 de junio de 2017
Opinión espontánea
Respuesta de Independent Carpet One Westland
John & Paulette,
Thank you for taking the time to rate your experience with us. i am glad to see that you're happy with the new flooring and the service you received from the entire gang here at Independent carpet One. Enjoy your new flooring and we look forward to working with you in the future for all your flooring needs.
Catherine Buchanan-Owner
Super friendly laid back staff
Super friendly laid back staff! No pressure, not pushy, but very helpful! I came in on a Friday and the staff were all wearing jeans and carpet one shirts. I think that was great! I would totally buy carpet from them again! Installers also did a great job and were quick and efficient!
27 de junio de 2017
Opinión espontánea
Respuesta de Independent Carpet One Westland
Oh Gerilynn,
Thank you for the very sweet review. We never really know how our customers respond to our casual jean Fridays. We try to make sure our staff has a free day, they work very hard everyday and sometimes a casual day like that aids in the positive atmosphere of the store. We look forward to working with you again for your future flooring needs and until then enjoy that new floor and we are so grateful for your business. Catherine Buchanan-Owner
Best Flooring experience ever!
Our Sales Person / Interior Decorator, Janet, was amazing! Her knowledge of the products, her ability to mix and match our new vinyl floor with our new carpet made the rooms look perfect!
Our installers for both the vinyl floor and the carpeting were friendly, prompt, professional and efficient.
A totally exceptional team all around!
24 de junio de 2017
Opinión espontánea
Respuesta de Independent Carpet One Westland
Marty & Betty,
Thank you for taking the time and writing this wonderful review. Janet is definitely a blessing to have in our store to work with our clients. I am happy to hear that you enjoyed your experience with us all the way through to the installation. Enjoy your new flooring and thank you again for your continued trust and confidence in us.
Catherine Buchanan-Owner
Independent Carpet One in Westland is …
Independent Carpet One in Westland is an amazing store! They offer top notch customer service and amazing products. I'm a repeat customer who is thrilled to refer anyone looking for flooring to Independent Carpet One in westland.
20 de junio de 2017
Opinión espontánea
Respuesta de Independent Carpet One Westland
Laurie,
Wow! Thanks for such an amazing review. it is our pleasure to work with you on your projects and we appreciate your continued trust and confidence in us. We look forward to working with you on your future flooring projects. And until then we hope this last job helps in selling the space and enjoy the summer. Your friends at Independent Carpet One. Catherine Buchanan-Owner
The BEST!!
The BEST!!! We love the way the wood floors came out.
20 de junio de 2017
Opinión espontánea
Respuesta de Independent Carpet One Westland
Jason & Jackie,
Thank you so much for the review. I am so happy that you love the new wood floors. Just wait till the area rugs are delivered. WOW! For sure. It's been such a pleasure to work with you and I grateful for your trust and confidence.
Catherine Buchanan-Owner
I would have given 5 stars but 2 of the …
I would have given 5 stars but 2 of the 4 metal carpet strips were not installed when the carpet was.
12 de junio de 2017
Opinión espontánea
Respuesta de Independent Carpet One Westland
Janice,
Thank you for reaching out to us through our TrustPilot Platform. I apologize for the inconvenience of not having the transition strips installed at the same time your flooring was installed. Please know we will make sure you are completely satisfied with the end result. We do appreciate your business and I know the carpet you selected will provide years of beauty and performance. Thank you again.
Catherine Buchanan-Owner
Respuesta de Independent Carpet One Westland
Louise,
Thank you for taking the time to share your experience. I am so happy to see that your floor you selected looks great. We aim to please. We appreciate your business and we look forward to working with you in the future for all your flooring needs. Enjoy your new floor.
Catherine Buchanan - Owner
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