InReach Group Limited Opiniones 

82
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We recently changed our phone lines over from BT to InReach. We were able to save a substantial amount of money per month as a business most importantly but in with that the change over was explained... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Set-up was as quick and easy as switching a whole organisations mobile fleet can be! We have a dedicated account manager (Emily) who is super-responsive to any needs we have. Our biggest issue to da... Ver más

Valorada con 5 estrellas sobre 5

We recently partnered with InReach to sort out our business’s telecoms and Wi-Fi, and we couldn't be happier with the service we received. From the start, their team was professional, efficient, a... Ver más

Valorada con 2 estrellas sobre 5

A user tried to hotspot from an 02 UK SIM but was unable to do so. The system registered that the handset was still overseas, despite it being in the UK. For several days attempts were made to resol... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de servicios de telecomunicaciones
  2. Asistencia y servicios informáticos
  3. Distribuidor de máquinas fotocopiadoras
  4. Proveedor de equipos de impresión

Escrito por la empresa

InReach are your one-stop business partner for all technology solutions in IT, Telecoms and Managed Print. Our dedicated, professional experts can assist with everything from auditing and planning to implementation and support of your next technology project.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

82 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

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(82)

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Valorada con 4 estrellas sobre 5

Great response

18 de octubre de 2021
Opinión espontánea
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Respuesta de InReach Group Limited

Thank you for your positive review, we are glad to hear that you have received the level of service or support we aim to deliver to all clients.

Valorada con 5 estrellas sobre 5

Great Service

InReach are an extension to our company. As a small company outsourcing our IT, choosing the right company is vital. Great service all round.

8 de octubre de 2021
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Respuesta de InReach Group Limited

Thank you for your positive review, we are glad to hear that you have received the level of service or support we aim to deliver to all clients.

Valorada con 5 estrellas sobre 5

Excellent customer service from all at…

Excellent customer service from all at Inreach

8 de octubre de 2021
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Respuesta de InReach Group Limited

Thank you for your positive review, we are glad to hear that you have received the level of service or support we aim to deliver to all clients.

Valorada con 5 estrellas sobre 5

Excellent Service

We recently moved our mobile contracts to a new provider and the process was handled efficiently and effectively. Even when we had a hiccup along the way the service provided, particularly by Emily, has been fantastic. We would highly recommend InReach and look forward to working with them moving forward

7 de octubre de 2021
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Respuesta de InReach Group Limited

Thank you for your positive review, we are glad to hear that you have received the level of service or support we aim to deliver to all clients.

Valorada con 5 estrellas sobre 5

Problem sorted

29 de septiembre de 2021
Opinión espontánea
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Respuesta de InReach Group Limited

Thank you for your positive review, we are glad to hear that you have received the level of service or support we aim to deliver to all clients.

Valorada con 2 estrellas sobre 5

We had an issue with our phone which…

We had an issue with our phone which InReach were unable to fix their end. We don't know what happened but the phone starting working again.

13 de septiembre de 2021
Opinión espontánea
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Respuesta de InReach Group Limited

Thank you for your review, apologies on this occasion you have received service or support below our normal expectations. We have taken your comments on board and taken steps to try to ensure that this will not be an issue in future.

Valorada con 5 estrellas sobre 5

Friendly, efficient and reliable

Extremely helpful staff, a pleasure to correspond with, and the phone system is very reliable.

26 de agosto de 2021
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Respuesta de InReach Group Limited

Thank you for your positive review, we are glad to hear that you have received the level of service or support we aim to deliver to all clients.

Valorada con 5 estrellas sobre 5

Brilliant onboarding and efficiency of assistance

Our business has consolidated it's entire IT and Telecoms managment and support to Inreach and we've had a brilliant onboarding and setup experience throughout the process. The assistance provided to individual users within our business has been applauded and Inreach support (particularly from Eliot and Jake) has been greatly appreciated, with raised tickets being answered within minutes and not within hours as was our experience with our previous providers.

Thoroughly recommended.

24 de junio de 2021
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Respuesta de InReach Group Limited

Thank you for your positive review, we are glad to hear that you have received the level of service or support we aim to deliver to all clients.

Valorada con 5 estrellas sobre 5

Move from standard line rental to VoIP

We moved from standard line rental telephony system to using VoIP in March 2021.

After a long research process we decided to go with InReach. Emily, our Account Manager, was very kind, patient and helpful during the entire process. She answered all my questions, set up demo sessions and did everything that she can to accommodate all our needs. Thank you very much for sticking with us.

Akeem helped us set up the system from scratch and he was very kind to provide me with one to one training on how to use the system as an admin and as an user.

We experienced some problems with the sound and Akeem and Eliot spend a lot of time with myself and our IT department to get to the bottom of the problem and solve it. Everything was solved in the end and we are now happy users of the Horizon VoIP system.

Thank you very much to everyone for your help.

23 de junio de 2021
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Respuesta de InReach Group Limited

Thank you for your positive review, we are glad to hear that you have received the level of service or support we aim to deliver to all clients.

Valorada con 5 estrellas sobre 5

InReach recently took over our IT…

InReach recently took over our IT support at The British Polio Fellowship and everyone on the team have been excellent and they have gone above and beyond to ensure our systems are working well all the time. We have recently experienced problems with our server, and they dealt with the matters quickly and professionally. What I really liked is they way they kept us updated through the whole process. They are proactive with our IT support and work with us to make sure our system stay robust. Well done to all at InReach and a MASSIVE thank you to you all.

11 de junio de 2021
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Respuesta de InReach Group Limited

Thank you for your positive review, we are glad to hear that you have received the level of service or support we aim to deliver to all clients.

Valorada con 5 estrellas sobre 5

Easiest install ever!

We had 6 MFD's installed on 19th May2021 - the setup was the easiest setup ever!. Two very polite and professional guys arrived and got us up and running quickly. They talked us through the printer processes and were really knowledgeable.

20 de mayo de 2021
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Respuesta de InReach Group Limited

Thank you for your positive review, we are glad to hear that you have received the level of service or support we aim to deliver to all clients.

Valorada con 5 estrellas sobre 5

A couple of weeks ago 3 lovely chaps…

A couple of weeks ago 3 lovely chaps Zak, Jason & Jordan came to install our new photocopier/printer/scanner - they were such lovely young men, professional, polite, well manner, very patient and helpful - a real credit to your company.

19 de mayo de 2021
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Respuesta de InReach Group Limited

Thank you for your positive review, we are glad to hear that you have received the level of service or support we aim to deliver to all clients.

Valorada con 5 estrellas sobre 5

My first experience with InReach has…

My first experience with InReach has been very good.
Eliot responded to my request for assistance very efficiently and all my issues were resolved.

18 de mayo de 2021
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Thank you for your positive review, we are glad to hear that you have received the level of service or support we aim to deliver to all clients.

Valorada con 5 estrellas sobre 5

Absolutley amazing service

Absolutley amazing service!

We have been a customer of InReach (easy copiers) for decades. Lily, our account manager, is a credit to the company. She is always on hand and brings a welcome lighter note to the world of sales. The companies ability to act fast and solve any issues or breakdowns is brilliant.
We have enjoyed working with them so much that we have decided to transfer our phone system support and management to them.
I would have no trouble recommending this company...and Lily!... to anyone.
well done guys, keep it up!

6 de mayo de 2021
Opinión espontánea
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Respuesta de InReach Group Limited

Thank you for your positive review, we are glad to hear that you have received the level of service or support we aim to deliver to all clients.

Valorada con 5 estrellas sobre 5

InReach is a great company

InReach is a great company, we have been using them now for many years. Terry has been a great support and certainly has our businesses best interests at heart. Thank you.

4 de mayo de 2021
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Respuesta de InReach Group Limited

Thank you for your positive review, we are glad to hear that you have received the level of service or support we aim to deliver to all clients.

Valorada con 5 estrellas sobre 5

Can't fault anything!

We've used Inreach (specifically Terry Pearce - our Account Manager) for many years now and I really can't fault the service in any way. We've upgraded our machines a couple of times along the way and we have never had one concern to raise with them.

The engineers arrive on time and issues (very rare) are dealt with quickly.

Terry keeps in touch on a regular basis, and there's nothing "salesy" about the contact - only ever there if he's needed.

I would 100% recommend Inreach.

4 de mayo de 2021
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Respuesta de InReach Group Limited

Thank you for your positive review, we are glad to hear that you have received the level of service or support we aim to deliver to all clients.

Valorada con 5 estrellas sobre 5

Excellent service / support and…

Excellent service / support and friendly communication from our account manager Lily

4 de mayo de 2021
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Respuesta de InReach Group Limited

Thank you for your positive review, we are glad to hear that you have received the level of service or support we aim to deliver to all clients.

Valorada con 5 estrellas sobre 5

Excellent Products and Customer Service

Our experience of InReach has always been excellent. We have a total of three machines between our Retail Stores and the technical staff and Sales Professionals (especially Lilly) have always gone above and beyond to answer any queries and have followed up very quickly. I highly recommend.

30 de abril de 2021
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Respuesta de InReach Group Limited

Thank you for your positive review, we are glad to hear that you have received the level of service or support we aim to deliver to all clients.

Valorada con 5 estrellas sobre 5

Prompt response when it was needed the…

Prompt response when it was needed the most. Jake Briscombe was really patient and sorted out the issue quickly by logging in remotely. Thank you.

30 de abril de 2021
Opinión espontánea
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Respuesta de InReach Group Limited

Thank you for your positive review, we are glad to hear that you have received the level of service or support we aim to deliver to all clients.

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