Saraf Furniture Opiniones 230

do not buy from this company. ordered tv unit. delivered after 2 months. when opened it was completely damaged. no after sales service, no replacement/ refund till date. i have been mailing them since 4 months but no action taken. ITS A REQUEST TO ALL OUT THERE - STRICTLY DO NOT BUY FROM THEM. even if they give heavy discounts do NOT buy because you will end up receiving damaged product only .

Average quality of product + EXTREMELY BAD SERVICE.

Please do not fall for this scam of a company called insaraf.
I paid around 6,000/- to get additional storage in my bed. They sent a bed without handles/grooves to access the storage.
I had first complained in August 2021 and my issue hasnt still been resolved. The CEO of the company, who I reached out of linkedin is equally incompetent as his team.

Will never purchase again from insaraf.

My order number - INSF403932133 .....we placed an order on 28th June, paid 100% upfront for a center table and till date it has not been delivered .....every week they give us a new excuse and new date .....we are in 11th week now and have nothing other than false assurance. what came as a shock when i start reading INSARAF reviews on mouthshut where 1000's of angry customers facing the same issue and calling the company big time cheat and FRAUD ( please check yourself ) as there money is either stuck or gone for good. This is just insane ...How a company with public face can loot customer's hard earned money in broad daylight and get away with it. I am left with no choice but to file a complaint with cyber crime cell + lodging a FIR in Police station + write to PM Office.. so that this online fraud can stop. Please do not buy anything from INSARAF.

Third grade quality. I bought a wooden chest of drawers in june 2020 and the order number is INSF246612133.
It’s nastily affected by termites and beginning to ruin other furniture’s of my home . Have been writing mails after mails and some Vikas P responds from their complaint cell with a standardised reply that someone will get in touch in 48 hours and it’s been 3 weeks.
Exteelmy bad quality and very agitated as a customer hence shall never ever buy or recommend Saraff furniture !
These guys are cheats !!

I have never had a more terrible experience buying anything online until I ordered from Saraf.
We had to follow-up umpteen number of times and most of the time they kept avoiding our calls or transferring it to irrelevant people. The delivery was delayed for a couple of months than their initial estimate and there was no communication whatsoever.
Would highly recommend not to order from here if you like peace of mind.

bad quality material dont like it

Pathetic company.. worst furniture..they delayed providing furniture by over 6 months inspite of taking 100% payment.
Furniture delivered is either broken or damaged beyond repair.
Please do not waste your hard earned money.

Apart from defects and broken pieces, to our utter shock, they have sent cheapest quality Jungle wood 5 seater (3+1+1) sofa set & table instead of the invoiced North Indian Sheesham wood. Workmanship is extremely worst. Simply hammered the worst jungle wood possible and poured warnish over it. Literally nothing else and nowhere to close to what is shown in website.
We checked with multiple carpenters, all of them confirmed it's clearly Jungle wood. Thanks to one broken armrest piece where the inside of wood is visible without which we wouldn't have known about the wood itself.

They have used ordinary plastic non-woven material instead of fabric for inner cushion cover. Cushion sticthing finish is like rice gunny bag full of wrinkles and folds.
No refund policy and returns. Stay away. Complete scam in the name of 'entrepreneurship'. They have thousands of cases pending in consumer courts. Please stay alert. All money and time gone into drain.

InSaraf is a very worst company i was ordered a dining set in the December 2020, today April 14/ 2021 still nit received my order ,no customer support from their team ,they won't respond for emails, during the calls they told wrong delivery dates saraf team is big cheaters team . Order booked during winter sale now summer sale is also started but product not yet dispatched

Please do not order anything at Insaraf store unless you are ready to wait forever for the order to be delivered. i ordered a bed, initially i was asked to wait for six weeks, now it has been THREE MONTHS and the order isn't delivered yet. Worst customer service.

I ordered for a chest of drawers on 17 Jan 2021 and have not yet received. There is not update from Insaraf on my item. This is disappointing. No mark of professional service. I have asked for refund and awaiting response.

It has been two months since I placed the order. I still have no clarity on when the product will be delivered. Phone based customer service have cancelled the call twice over while the query was being addressed. Email updates give wrong delivery dates and tracking website gives outdated information. Really questioning the veracity of this website and wondering if the entire operations is fake.

have ordered a bar on 27 Nov 2020. Its been more than two months and the product has not been dispatched till date. I have called up their customer care number multiple times and everytime a new date is being assigned for dispatching the product( latest being 09 feb 21).
Its the worst experience i have ever had with any ecommerce site.
its a fradulent company and i would not recommend anyone to buy anything from there.

They are the biggest frauds in the market. delivered a terribly damaged product after two months after ordering. its bn 3 months after that, no replacement nor refund.

Recently I bought a office chair from the Saraf furniture store. The quality of the office chair is really amazing.

THESE PEOPLE ARE A BIG CHEAT AND FRAUD.. I had placed an order in the month of October 2020 and still haven’t received it not even heard anything from them.. they r very bad in communication not a single email giving the update.. I DO NOT RECOMMEND INSARAF ...

Fraud Co, My order placed on Nov, in their website it was mentioned shipping date 9 days now over a month, they extending the shipping date, don't know if I will get the item at all, I see now so many have complained about it Facebook and other forums. My bad did not look into it.

There is no sign of shipment after 2 months of ordering....

This is a completely fraudulent company of cheaters and liars. They are a plague. I placed the order (Order #INSF335652133) on November 11 and there is no sign of the order. They keep giving you false promises and the best part is that they have a random Guwahati address against my order. I am nowhere from Guwahati. Just to think that if they did ship, they would have shipped it to the wrong address!! Total Frauds!!

Dear Team,
This mail is regarding my order #INSF341572133 which was placed on 24th November 2020. I was promised that the order will be shipped in 10 days. This was supposed to be arriving before my wedding on 11th December. The order is wedding gift from my parents.

I trusted the brand and ordered. It’s been almost a month and I still haven’t received my order. Your team is just promising me false dates. I am TIRED OF FOLLOWING UP WITH YOUR TEAM ON CALLS AND WHATSAPP.
This wedding gift was supposed to be given to me BEFORE MY WEDDING AS PER MY FAMILY’S TRADITIONS. This was mentioned everytime I had a word with your team. I must say, you guys are really thick skinned!

I have read your reviews on Facebook and I should have read them before placing an order and trusting your brand. Your service is absolutely RIDICULOUS! Your team is saying they cannot cancel the order. Neither you’re fulfilling nor you’re cancelling! THIS IS SO FRUSTRATING!

I NEED AN URGENT UPDATE ON MY ORDER else I am going to take up the case legally in consumer court for fraud.