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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Insight letting are brilliant, we have been tenants with them for over 10years and never had any issues!! Stacey, our property manager is next level! Incredibly helpful, professional, prompt and fr... Ver más

Valorada con 5 estrellas sobre 5

Despite the distance between Insight Lettings and our proposed rental property (around 75 miles) we were able to proceed quickly thanks to Zach and the staff of Insight Lettings. Zach guided us throu... Ver más

Valorada con 5 estrellas sobre 5

⭐⭐⭐⭐⭐ I had a great experience with this letting agency from start to finish. Zach, Louise and Phoebe were both incredibly efficient, friendly and helpful throughout the whole process. They kept me... Ver más

Valorada con 4 estrellas sobre 5

Brilliant experience! Once w found a property we liked, Insight Lettings went above and beyond to ensure any changes we needed within the home were completed timely, any questions we had were promptly... Ver más

4,5

Excelente

TrustScore: 4.5 sobre 5

41 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(41)

23 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Insight Lettings has been outstanding…


Insight Lettings has been outstanding to work with. I felt supported every step of the way thanks to their excellent communication and dedication.
Phoebe was fantastic always keeping us updated, and ensuring the entire process moved forward smoothly. Jack also deserves special thanks for helping finalise referencing and move in.
Overall, a brilliant experience from a team that truly cares. Highly recommended!

10 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great letting agents

Great letting agents. Zach was really fantastic helping us find and move into our new home. He was always available to make clarifications. Will definitely recommend them to anyone.

18 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid them at all costs

As a landlord, I have found this agency to be most problematic, lots of errors in their accounts, maintenance money being chased up when already paid, high turnover of staff means the records/emails get lost, not doing full background checks on prospective tenants (that is why tenants are processed really quickly) and ground rents unpaid, to the point that I received legal action and thousands lost on rent arrears and property damage. They were also quite underhand in their new contracts, in which I was never offered the choice of having a non-primary contract, I was only offered a primary contract at the point of a tenant moving in. This means I cannot change agents unless I evict a tenant as their terms of business (separate to the contract) treat the tenants as theirs. They never offered the alternative. Please be really careful dealing with this agency, I fully regret having anything to do with them.

14 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing. 5 star

Processed all the papers fast. Very helpful to all my queries. Special thanks to Zach who processed all my papers in less than a week.

13 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Going the extra mile

I’ve been a landlord with Insight Lettings for over five years, during which I’ve worked with several property portfolio managers. Every single one has been exceptional, which speaks volumes about Insight’s recruitment, promotion, and processes.

For years, the portfolios have been managed brilliantly. However, I recently faced a significant issue with a property that was quite out of the ordinary—a real test in my opinion. I want to take a moment to thank Beckie and Louise for going above and beyond. Often, when things go wrong, people tend to disappear, but not these two.

Thank you for sticking with me, not giving up, and never making excuses

25 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Phoebe has been amazing!

When I needed to move house with little time and notice, Insight Lettings have been brilliant in setting up my new tenancy for me. I particularly want to thank Phoebe who has gone above and beyond to get everything sorted. She has been an absolute credit to the company in ensuring I'm fully up to date with everything that's happening, consistently keeping in touch and providing so much reassurance and support in otherwise what would have been a much more stressful time for me. I honestly can't thank her enough, and am forever grateful for the additional time and care she has taken in undertaking her role in the process.

1 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worst experience ever

Worst experience ever, not sure if it is race based but their response rate to repairs is BEYOND TERRIBLE!!!!!!

It’s been over a month i reported the falling off of my backyard fence due to wind and naught has been done, not even a visit.
Yet, they were quick to fly over the moon for quick fixes once we were due a council inspection - dubious!

Let it be known that we no longer feel safe with our fence off and whatever happens to us and our personal belongings will be liable to Insight lettings.

12 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Not always plain sailing

I only have one property and little knowledge of what to do when things go wrong. Thank you to the insight team for your guidance and persistence in dealing with a difficult tenant.

1 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

We have benefitted from excellent service from this company. I would like to mention Louise especially who has been very helpful and efficient in managing the end of one tenancy onto the next and also Kelly who has managed our property so well over the past year or so. Thank you Insight Lettings for an excellent service.

1 de noviembre de 2024
Opinión espontánea

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