Integra Insurance Solutions Ltd. Opiniones 753

We were very pleased with the support from Integra and Claims department everything was handled very professionally and in a timely fashion we had to move out of our house for 6 months whilst our house was renovated and they paid for the rented house for the whole of the 6 months we have no hesitation in recommending them david & chris gould east sussex

If I could give a higher score I would. Exceptional service from start to finish.

Integra passed my claim to SBS to follow through and this couldn’t have been more reassuring. No quibbles, just a yes and off we went.

Just praying my policy isn’t going to increase too much when renewal time comes, as this is my first claim for anything in 20 years!

Many thanks for a wonderful job done.

They were really professional and fast i and really happy with the service which they provided

I thought that I could drive my car with my iphone & spectacles on the roof ! I did travel for over two miles within 20 mph speed limit When I increased my speed I saw through my back window and object flying and a strange noise under the front wheel. I stopped the car &!saw my iphone on the road & the spectacle case - both not damaged but my spectacles were shaddered. Checked on my house insurance and found they werr covered. Consulted with the ins company and I can only commend them for their first class service Nothing was too much trouble for the person who dealt with my claim -,excellent response and sympathetic to my stupid error

I am writing this review on my 89 year old mother’s behalf. She does not use the internet or have a smart phone so I had to assist her when she needed to make a claim.
My mother unfortunately got burgled just before xmas 2025 and the insurance company “settled” the claim in April 2026.
The scum that did a lot of damage getting in the property escaped with my elderly mother’s fine jewellery collection bought by my now deceased father over many many years of marriage which included lots of diamonds and gold.

The first loss adjuster visited my mother’s home promptly and started the claim process. We discussed that there are no receipts for the majority of the stolen items and what we did have was in the safe , the safe was pulled out of the wardrobe by the scum that robbed her and was taken with a lifetime of jewellery with lots of sentimental value for my mother.
The loss adjuster said it wasn’t a problem as the policy was “new for old” and for her to go round the local jewellers and get a replacement value.
It all then went quiet for a number of weeks so I chased the insurance company only to find that the initial loss adjuster now doesn’t work for this company.
No contact from them to inform my mother and the papaerwork my mother had sent him was just sat somewhere not being processed.
The second loss adjuster that was appointed to my mother was ……. I’ll be very polite and say, not very professional, the initial claim was for £25k. They eventually paid out less than half this claim.
They convinced my mother that the gold was 9 carat when I knew over the years my Dad would only buy 18 carat gold , and we had no valuation for the diamond rings my mother owned.
The whole process has been very draining on my mums mental health and she feels like she has been robbed twice. Once by the scum that broke into her property and then by the insurance company. I understand that it is hard for insurance companies but I do feel they took advantage of my mother.
I cannot recommend this insurance company to others based on how they dealt with an old lady.
Sean

Very good company to deal with. Everyone I dealt with were really helpful couldn't fault there service

We had never had an insurance claim before and your staff helped us through the process

Terrible company totally undercut us so we were out of pocket by over £3000. The whole point of insurance is to put you in the position you were in prior to any accident. From start to finish it was clear all they were concerned with is how little they could get away with offering us. I would NOT recommend this company . We are back together now after a totally stressful time and £3000 worse off !

Absolute scam - buyer beware. Took out cover with these rogues only to be told that the claim I made was wear and tear after a storm damaged my roof. They basically could say that about absolutely anything therefore I am cancelling my cover with them immediately. The only way I could have known that my roof was not in a good way, would have been to get a surveyor in to assess it prior to taking the cover. They did not advise me of this and gladly took my money each month.

My claim for an ink spill on my leather sofa was dealt with quickly and efficiently. The process was very smooth and the Integra team were all very pleasant and helpful

It was a great experience! The company employed a project management company who were really forward leaning and proactive. The subcontractors being engaged were really good! In fact, many of them are now in my database of trusted contacts.

Integra Insurance handled and settled the claim quickly and with no fuss. The online claim process was easy to follow.

My experience was excellent. I can’t thank them enough for their kindness and service in repairing my ring and returning it to me as beautiful as it was before I lost the diamond. This was my engagement ring bought by my husband in 1973 so great sentimental value

They dealt with my claim quickly and efficiently. I would recommend

The whole claim was dealt with very quickly, with no lengthy, unnecessary messing about. When I correctly, queried the basis of the settlement figure, I didn’t get endless pushback, instead an extremely helpful Customer Service Representative, checked and confirmed my evidence, and altered the amount in my favour. (They way we WISH Customer Service worked, but very rarely does). Outstanding, 6 out 5!

Very efficient and helpful . Extremely reliable and knowledgeable staff

First class service from making my claim to receiving the money within 5 working days. No hassle.