Intercruises Opiniones 

On a whole intercruise are brilliant, but on our way to Southampton on Saturday 26th July, our 2nd driver was terrible, braking very harsh and last minute, missed a pick up point at Wolverhampton, missed a turn off adding approximately 1hr 30mnins to our journey, I as a bus driver myself offered to drive the rest of the way to the port but was declined, was made worse when I spoke to other passengers to find out that the driver was falling asleep at the wheel which explained the harsh braking

On leaving the P&O iona cruise ship this morning 2nd August in Southampton we expected to be on the same company coach going home, ellisons executive travel back to Liverpool who are the official inter cruises company coach operator. Unbelievable we were put on a Davison vip coach, if you can call it a coach. Converted double decker bus with seating upstairs only. It is a privately owned firm that clearly just helps out in emergencies, I can only assume our ellisons coach broke down but we were told nothing. We paid a fortune for comfort and this is not what we received. Nothing less than poor, unprofessional and bad. This coach in my opinion has recently be in an RTA. Bent luggage door on drivers side. Massive hole in the windscreen. The whole bus bent to one side. Recently had side glass window repaired. Glass on the floor upstairs. Broken seat belt and others I have pictures to provide. I want this to be a formal written complaint if anyone can assist? Basically, Massive dampener on an trip on the iona to be treated like cattle back to the grim north so it seems.

Booked to go to Southampton cruise port , paid the fees , they then cancelled booking and said not enough people to pick up . Ok I understand that but when it takes 3/4 weeks to get refund is disgusting.
The Email confirmation says 5/7 working days , even when finally get someone to answer call inform me could be another week . !!!

We used intercruise on 12 July and 19th July. The information received before the cruise was accurate on pick up / drop off times from/ to Trowell services and Southhampton Terminal. The bus driver's were both friendly, helpful, and polite, both buses were very clean, toilet facilities were too. Air conditioning was welcome and worked a treat. Two years ago we used intercruises also and have to say every experience we've had with this company has been excellent. And any future cruises we may have would use Intercruises everytime. Thank you

We requested pick up from Trowell services they said they overbooked on the bus and we got to go to Leeds to pick up the bus. They said it not there fault they overbook and it's our fault. They put the phone down on us and the travel agent when we complained.

We have just returned from a cruise on the Iona, we had booked the Intercruise transfer both ways. After reading some of the reviews I was extremely worried but had no need to be, the pick up at Trowell was on time the Driver was helpful and professional and on the return journey the Driver Will was excellent. Information and instructions were clear and concise, the only issue we had lies firmly at the door of the passengers who kept everyone else waiting on the coach to return home (your paperwork said 9am departure time) the lady got on the coach when you arrived at the Iona and told everyone quite clearly to disembark collect your luggage or bring your own and get on the coach to return home. The confusion arose when P and O put on the departure letter to head to the Headliners theatre at 9am on the day of departure, this clearly conflicted with the coach time so why did people not question this with reception like we did !! apparently Intercruises have told P and O about this before but there is obviously a breakdown in communication. People need to use their common sense more, listen and ask if they are unsure instead of just heading along to a meeting point that's at the same time as your departure time, really !! Intercruises well done for your patience with this issue, nothing was your fault, I would happily travel with you again.

Never leaves on time, squashed in like sardines, no air con as you wait sn hour to depart. No cleaners apparently, in fact it feels more like a stranger doing us all a favour, than a service we have paid for.just one of the many reasons we will never cruise with P&O again, or use this shambolic joke of a connection 'service'.

Sent an online request re transport for a future P&O cruise. 2 weeks later still waiting for a reply. Shocking customer service. If this is P&O’s chosen partner, I suggest they use their influence to improve.

Driver on the way home had a bad attitude, note to Intercruise coach drivers: if you don't like your job find something else, lifes too short!

Both myself and my Wife have used Intercruises Coach Transfers to P&O ships for a number of years now. From Abergele in north Wales to Southampton. The Drivers are always polite and cant do enough for you. We have also had excellent service from the booking team to the actual transfers. Many Thanks Ian.

Im not sure about all the negative reviews BUT we have used cruise connect twice from Liverpool and they have been very good...drivers were all nice and helpful and nice coaches,and they are in contact with ship which is a nice touch to relax about time

This company leaves you hanging on the phone for hour after hour without any idea of the wait time or the length of the queue. I am not sure that anyone is actually working in the call centre and it’s a ploy to just get you to lose the will to live and hang up the phone .
this is our first encounter with them and they have not made a very favourable impression

Due to concerns about the timings of our booked service in order to arrive at Southampton in time for check in I decided to cancel our Intercruises booking and find an alternative. I have now sent 4 emails to cancel all of which have been ignored. I have also tried to telephone with no success. Please do not use this company as they are obviously dishonest.

If I could give a minus star i would. We booked 4 seats from Cardiff to Southampton months ago to meet the sky princess cruise but inter cruise have cancelled the coach saying not enough passengers. They seem to have cancelled coaches all over the UK and do so regularly! Will definitely not be using them in the future.

Booked Intercruise to Southampton to join Sky Princess on 31st May. When I booked a few weeks ago I was assured the coach would definately run, as last year Intercruise cancelled our journey at short notice. I was apprehensive but they said there wouldn’t be a problem as they had enough passengers already to make it viable for them to run the coach. So we were definitely upset when they rang a couple of days ago and told us our 4 seats were cancelled. We had booked a hotel the night before we joined the coach and since we were told the journey would definately go ahead we chose the cheaper, no refund, option for the hotel. That was 2 rooms and nearly £180 lost. Apparently all passengers in the North of England and Scotland that had booked with Intercruise were cancelled.surely they could have put a smaller coach on for us. We eventually found another mode of transport to get to Southampton, I won’t be using that company again, they are too unreliable.

Coach cancelled
Owing to a low number of people booking, they cancelled the coach (for Sky Princess on 26/4/25),
leaving me in a real predicament.
I will NEVER use this company again. They are totally unreliable and only have one aim - profit.
Beware of this company.

Southampton dock to Glasgow
Bus issues
Floor seat track cover rubbers not fixed causing trip hazard
Overhead lockers did not remain open took 2 hands and passengers had to help one and other one got fingers jammed
Oldest bus in the fleet probably with jerky automatic gearbox
17 plate on the road works on the M74 the bus nearly shook itself to bits
Both my wife and l have bad backs now worse thanks!
Poorest WiFi driver said it was poor on this bus
Unable to listen to Spotify or watch a movie
Essential in a 10 to 12 hr journey
Outward journey was great all well
Seats out to accommodate wheelchair access
No wheelchair asses required on the journey
Seats bunched up reduced leg room
Little cool air at the rear
I did ask the driver for cooler air most likely poor AC was the reply
All for the discomfort of the furthest away passengers from Southampton
Britannia cruise in September bus broke down took 4 hours to get fixed just outside Southampton
Inspection required at the end of the toll road for another hour
We have travelled by coach since October 2002 average 3 cruises per year mostly Eavesway far superior
Sadly no longer available from Scotland
Appears that going home is of little importance and lacks customer focus
Strategy and planning poor
The big concern is the 6th June on Britannia for 2 weeks………
To advise l have a few passengers email address to feed back
James Ellis replied to our complaint calling us a word l do not use l would say we were grossly not true about our journey experience despite he wasn’t on the bus
The reply was a cut and paste reputation management without substance who clearly doesn’t read trust pilot
If l could have give nil star l would however you need to give one to gain access to complete which is flawed in itself

I chose to be collected from the Holiday Inn At Lancaster at 6.00am. Stayed the night at the hotel as we live in the Lake District, waited in reception for coach but when it arrived it parked at a bus stop at the top of the drive, I am 84 years old my wife has a walking disability, driver explained that he was not allowed to enter car park. We then had a drivers rest stop at Keele services for 45 minute on return to coach we were informed that we would have to wait an additional 5-10 minutes for a parcel collection , we waited an additional 35 minutes. On the return journey the coach had no leg room and made it almost impossible for my wife to sit with any comfort at all (photos can be provided). The journey was altered and a change from the drop off at the Trickle Trout hotel we ventured into Preston bus station adding a further 30 minutes to the journey, the WiFi had extremely poor reception I eventually gave up. It took 10 minutes to find our luggage which was on the wrong side of the coach as it had to be unloaded on the pavement side once again unloaded at the bus stop. The port tours are very expensive and not helpful for disabled. As a diamond cruiser with Cunard I will never use Cunard or any cruise company that use Intercruise.

We have been using Inter cruises for a number of years now.
I got an email today saying that the pickup point is changing. No explanation why at all.
I sail in June and we had booked a night prior to travel at the hotel at the pick-up point. I had also paid for two weeks parking.
I am disabled and had booked an adapted room for our one night stay.
The new pick-up point was further away from our original pick-up point.
Unfortunately all rooms were now booked up at the hotel at the new pick-up point and I couldn't stay the night before.
This would now mean a very expensive taxi journey on the morning of the pick-up day from home to Rivington Services.
However as our coach starts it's journey from Blackpool, we looked into booking an adapted room at the hotel where the Blackpool pick-up was.
No problem at all, we could cancel our existing hotel and book the new hotel with 2 weeks parking with Premier Inn.
Out of courtesy I called Inter Cruise to explain we would be joining the same coach a stop in front of the original one.
I was told I couldn't do this, unless I put it in writing that I want to cancel my original booking, then rebook the journey again but from Blackpool.
I was then told there will be a cancellation fee of 20% and I wouldn't receive a full refund.
I can't believe it, something as simple as changing the location on a computer screen to our new pick-up point.
This was a contract between myself and Inter Cruise and they have changed it not me.
As for ringing them, they never answer the phone or reply to emails.
What are your thoughts on this ?

Had to change our Cruise dates, due to expected birth of grandchild, changed with P&O with no problem, but when I wanted to amend my coach journey I was told I had to cancel and then book again, downside is I only got 80% of my booking back because it was cancelled even though I only wanted to amend it, you used to be able to change it without a charge now since COVID, poor excuse, it has changed