Intercruises Opiniones 

Used this company for our trip on Arvia leaving on 16/04/23 - trip down leaving from Carlisle was excellent - great friendly driver & very helpful. Unfortunately the return trip on bus no 9 on the 30/04/23 was horrendous and all due to the grumpy rude driver!! Firstly he didn’t do a head count which resulted in an hour & half delay with all passengers already being on the bus - he then preceded to advise us that he wasn’t having any hot food or pasties or crisps on the coach when we stopped at services, that we could use the toilet on the bus but only for “no 1’s - not for no2’s !!” and that males should sit down to use !! Also we should take all rubbish off when at services (on the way down the driver had considerately put out bin bags). All in all he was condescending, rude and grumpy - think he should consider changing to a job that is non client facing!!!

Very disappointed when using Intercruises for the first time on 30th April 2023 to travel down to Southampton for a P & O cruise on Arvia. We had travelled with Eavesway previously and expected a similar experience. How disappointed were we?

We had been scheduled to leave Trowell services at 9.45am. Alway a good part of our trip we looked forward to the journey. After a shambolic pick up, involving the driver, Matthew, ‘losing’ it with several travellers, us included, passengers with mobility issues being loaded like cases, cases/luggage having to rattle about the back seat due to there being no room in the hold area, we set off. After 10 minutes we were told we were going straight to Southampton. We all assumed this meant with at least one stop. Oh no this meant 178 miles none stop no refreshment/toilet stop. I am sure driving hours breaks were breached. On arrival in Southampton we dropped off a small number of Princess cruisers and then drove around the docks looking and asking for the P & O terminal…unprofessional in the very least. The journey home on 14th wasn’t much better but I will leave that.
Quite simply, either drive or pay for Eavesway.

I’ve just received my telephone bill and although I pay a block fee for all uk calls, I have been charged £20 for the call they eventually deemed to answer as it is an 0345 number. Disgusting, never again

Terrible customer service don't answer emails or phone how can they running a company been hours on phone

Like everybody else. Nobody ever answers the phone. Am going to complain to p&o if everybody does they may do something about it. How much time I've spent is crazy and wrong

After reading all the bad reviews was dreading the journey from Carlisle to Southampton ,picked up on time by Ellisons luxury coaches drivers were excellent
Return journey our coach was Austin travel Glasgow young lady driver Isla was also excellent only let down had to wait nearly an hour for 2 clowns from Glasgow before coach could leave Southampton staff were phoning and had to go looking for them return journey was 14 th May

We used this new coach services from Bradford to Southampton. Dreadful. Hard seats, toilet door won’t shut, no water in the toilet to wash your hands. No WiFi. Old horrid coaches. Not sure why P&O got away with Eavesway coaches. Cunard use them and they are comfortable and passengers who use Eavesway are very happy. Wake up P&O don’t pinch pennies , let passengers spend their hard earnings to travel comfortably.

Travel in July & have called a ridiculous amount of times to book a coach which P&O have already taken the money for. This charlatan company need taking down. NEVER pick the phone up. Getting concerned now as sent emails with NO reply. Customer service is zero. Called at 5.45pm today & out of hours voicemail says hours are 9am - 5.30pm but website says 6pm. Smell a 🐀 here

Intercruises/ cruise connect do not answer phone when you ring them.

What a shambles no one answers the phone like all the other reviews on this site, I have sent e-mails no reply, how on earth are you supposed to book your coach when you can’t get though, can’t P&O themselves sort this out, it’s part of what they offer and if it can’t be fulfilled then remove it from the booking options, I will have to try and make other arrangements if I had known this was going to happen I would have spent my money else where.

My son made a mistake when booking and after numerous calls and emails we cannot get a response to amend the booking!
Disgraceful company, useless!
Since found out the drop off point is at a service station on the motorway, what use is that?
Just terrible all around.

To be honest I cannot add more than what has been stated in previous reviews. This company is a disgrace and I cannot for the life of me understand why P&O use them.
Kept hanging on for over 40 minutes then cut off! Not once but 3 times!
Emailed no response.
Do they want to survive as business or not? As Victor Meldrew would say,
“Unbelievable!!!”

What is going on with this company?? I’ve tried patiently for over a fortnight to contact them at various times throughout the day without success. I’ve hung on the phone for up to 30 minutes (I know some people have waited longer) which I find totally unacceptable (even if they are short staffed) and then given up. Out of decency to customers I think they could at least change their telephone message to explain the delays and get rid of that dreadful music. I was advised by my travel provider to contact them via email, but that has also gone unanswered. Is there actually anybody working there??

Cannot contact this company at all. Been trying for over 3 weeks, no-one answers or you get cut off. In the morning they say its open from 9 till 5:30 and in the evening it says it's open from 8 till 7pm! I have emailed them via their contact page 3 times and never had a response. Why do P&O do business with such a poor Company. I had problems with them on the return journey last year, as well.

Like many other travelers, I too have been on the phone trying to get through to this company to book my seats to Southampton

P&O say they cant do anything, travel agent says the same

Association with this company is doing P&O Cruises no good at all. I will seriously consider using them from Southampton if this is the best they can offer

I am truly sick and tired of hearing companies who wont pick up the phone tell me they are short of staff - not good enough!!!"!

3 weeks of holding 3-5 HOURS a day because my paperwork hasn't come through! What do I do with no ticket or itinerary????

Trying to cancel the coach because of ill health. No response to online form. Can't get through on the phone after 4 days of trying. No email address. I will report to trading standards

If I could could give them no star I would.
They never answer the phone.
You email them never hear back. Send them a message and never hear back.
Shame on Cunard using this useless company.

Phone line rings unobtainable during listed office hours although "office closed" voicemail kicks in after hours.
Have emailed them 3 times to enquire if they have a service on 10NOV23 to Southampton for Princess Cruise but no reply.
Have since found a service with Eavesway with whom, whilst not potentially as convenient, I am about to book.
Having just seen the reviews on Trustpilot this seems a wise decision. If their service is non existent when trying to do business with them I certainly do not want the worry that this extends to the operation of a bus service on the day.

No staff to answer calls; poor customer service; Shame on P&O to use this as their preferred travel partner for coach journeys. Puts me off their whole cruise company next time !!