Dear Margarit,
Thank you for taking the time to share such detailed feedback. We are very sorry to hear that your experience did not meet your expectations. While we’re pleased that you found our concierge support helpful, we regret that you left disappointed with the villa and your stay in the area, and that your time at the villa left you with such a negative impression. We wish you would have contacted us immediately rather than after your stay ended, but we are grateful for your feedback, which has allowed us to clarify and improve our descriptions and follow-up with the owner.
We’ve carefully reviewed your comments and taken action on several points:
• We have spoken with the cleaning team to ensure the property is always properly cleaned and prepared before guests arrive.
• The villa description has now been updated to clarify that air conditioning is available in the lounge and in two of the three bedrooms (while before we stated “living room and bedroom”). We understand how important this detail is, especially in August.
• While this is a self-catering property and not stocked with essentials, had we been contacted at the time, we would have happily arranged for the cleaners to drop off some supplies for you.
• The photographs on our website accurately reflect the property, and in fact many guests comment that the interiors are even nicer in person.
• We were not previously aware that another unit is now occasionally occupied by a separate owner during August, but we have now made this clear in the property description for full transparency.
• Regarding location, the villa is surrounded by greenery, with cliffs on one side and only one other property nearby, separated by trees. No other properties are attached to Villa Costanza.
• We acknowledge that the exterior walls of the house could benefit from some repainting, but the interiors remain as shown in the photographs.
• We will check and resolve the issue you noted with the stove sparkplug.
• As for the mention of a “cat litter smell,” please note that no cats live at the villa and the house remains empty when not rented. We inspected the house about the smell after your feedback, and could not find an issue, and no other guests, previous or current, have mentioned it.
• The property description does not state there are Capri views.
• The pool is clearly advertised in the description and photos as a smaller pool of 3x5m, with a depth of approximately 1.3m.
• Regarding towels, the villa normally provides a set including bath and bidet towels. We have now asked the owner to add hand towels as standard, and again, had we been contacted during your stay, we would have sent additional towels.
We do understand that you felt the property was expensive. The Sorrento area is indeed one of the costliest in Italy, and this villa is among the more economical options that still offers direct sea access, a private pool, and sea views.
While we regret that this stay did not meet your expectations, we are grateful for your input and remain committed to offering our guests a high standard of service and transparency.