Customer service doesn't exist. Accounts department ignore customers. Our company's account has been debited for the invoice we've already paid. Accounts ignore refund request. They did not answer the... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Outstanding service from ITD Global. Special mention to Klieo, who has genuinely gone above and beyond for us consistently. No matter the issue, whether by phone or email, she is always chasi... Ver más
Really happy with the services ITD have provided for our business. Saved us a lot of money on our courier services - we are paying less for the same service previously used. Our account manager Haylee... Ver más
La empresa ha respondido
Would highly recommend ITD, great service, very supportive, they understand our needs and walked us through a process and change. Portal is very user friendly which we also use zig zag. Denise ou... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
ITD Global is a technology-driven logistics and eCommerce delivery partner, helping online retailers, brands, and enterprises move parcels and freight seamlessly across the UK and worldwide. Through our integrated eCommerce delivery platform, customers can access multiple couriers, automate shipping, manage collections, track parcels in real time, and improve delivery performance, all from one system. Our solutions are designed to scale with growing eCommerce businesses, improving efficiency, customer experience, and visibility at every stage of the journey. Alongside parcel delivery, ITD Global also provides reliable international air freight and logistics services, offering both express and economy options to support global supply chains.
Información de contacto
Unit A, Birch Industrial Park, OL10 2SX, Heywood, Reino Unido
- 0333 320 9993
- www.itdglobal.com
3,6
Medio
90 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 25% de las opiniones negativas
Suele tardar más de 1 mes en responder
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Atrocious customer support
Atrocious customer support; emails being ignored constantly, returning packages taking months to be returned back despite proximity to depot and regularly dropping off packages at premises.
9 de julio de 2020
Opinión espontánea
Respuesta de ITD Global
Hello
I am sorry to hear about your feedback. Can I ask whether you are a direct customer of ITD Global.
Thank you.
Totally rubbish been trying to sort out…
Totally rubbish been trying to sort out a parcel they say have been delivered and has not. Several phone calls and emails later they just keep saying go back to the seller but it has been dispatched. They have now blanked my last email!! Never ever use this company
18 de junio de 2020
Opinión espontánea
Respuesta de ITD Global
Hello
I am sorry to hear about your feedback. Can I ask whether you are a direct customer of ITD Global?
Thank you.
Hermes...every time I see this name on…
Hermes...every time I see this name on a delivery email I know there will be a problem.
Tracking info saying delivery attempted but I wasn't in or driver could not gain access to property despite me waiting in all day for my needed delivery...again thanks Hermes for wasting my valuable time.
You pay peanuts you get monkeys.
17 de junio de 2020
Opinión espontánea
Respuesta de ITD Global
Hello,
Can I ask whether you are a direct customer of ITD Global?
Thank you.
No problems, easy delivery
IDT delivered a desk on behalf of a 3rd party supplier.
I received a phone call initially advising of delivery date. This was followed up by text.
Further texts on the day advising time for arrival.
No problems from my experience.
9 de junio de 2020
Opinión espontánea
Delivered on behalf of Hermes
Delivered on behalf of Hermes, my old address, parcel refused at the door, e.mail stated delivered with just a photo of the door.
Just called customer service who hung up!!
4 de mayo de 2020
Opinión espontánea
Know Your Rights & Cancel: Don’t Put Up With Poor Performance
Cannot quite fathom which organisation is culpable, certainly IDT / Interdelta / Hermes are evenly guilty by association.
Poor communication, that is to say it’s inaccurate and way-overdue updates on the rescheduled deliveries similarly so.
To sum up: two separate items on two separate occasions were not delivered in the identified 2 hour time slots, nor in the revised 24 hour windows. No attempts were made at all.
Want to find out what is happening - then you can telephone a premium rate customer service number.
Underperforming, underwhelming, just generally poor.
As for the poor vendors (the senders/users) I cancelled in both instances and left it to them to chase recompense. There is yet hope for the High Street yet if these companies continue to perform as they have for me.
24 de septiembre de 2019
No show, no contact
Didn't turn up on the promised day despite 4 emails telling me they would, and threatening £30 redelivery charge if I was out. Couldn't be bothered to let me know, though - either before or after. Rubbish service.
11 de mayo de 2018
Opinión espontánea
Excellent service
Excellent service. Parcels collected and delivered on time.
When I have a query Customer Service chase it up with the carrier for me.
15 de julio de 2017
Opinión espontánea
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.