Generally positive, let down by Evri couriers. Range of clothes, often find sizes are out of stock, I assume they are buying up end of line stock a bit like TKMaxx. However I find myse... Ver más
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Consulta las opiniones de los clientes
Very poor, they use threatening tactics when you’re paying off a bill but they want it faster, shocking and disgusting, AVOID BY ALL MEANS…. THEY ARE NASTY, HORRIBLE COMPANY….
I was pre-approved this afternoon, then approved after that. I then proceeded to make an order with £500 credit. At 6.30 tonight I received an email saying I'd been turned down due to something on my... Ver más
A lot of negative reviews on here, so I thought it only fair to give a positive review having had a relatively seamless experience. Products good, delivery process via Evri worked as expected so all... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Jacamo is the easy, hassle-free way to shop for menswear. We've got everything the modern man needs, and it's all in small to 5XL.
Información de contacto
Reino Unido
- www.jacamo.co.uk
2,5
Malo
6 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 43% de las opiniones negativas
Suele responder en menos de 1 semana
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Rubbish App and customer service
Rubbish App and customer service, tried to use live chat( impossible)… tried to email( asks you million questions before you even start).. so phones was met by a call handler who clearly couldn’t be bothered to talk to me… I was enquiring about my return , on my email it states 5 days and I have now been told it’s 14 days.. mis information… DO NOT send out emails with wrong info then..
17 de diciembre de 2025
Opinión espontánea
Respuesta de Jacamo
Hi. Diane
Thank you for the feedback.
I sincerely apologise for the frustration and inconvenience you've experienced with our app and customer service, particularly regarding the misinformation about your return process.
Your feedback is invaluable, and we will address the discrepancies in our messaging and the difficulties you encountered in your attempts to contact us. We are committed to improving our service and ensuring that such issues are resolved promptly.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team :)
Jacamo poor delivery experience
Second order in a row that has not been delivered.
Last time they tried to charge interest on goods that I had not received.
Impossible conversation with foreign call center.
I pay additional fee for delivery which is a joke because they never deliver.
Happy to meet them in court this time because I'm not spending hours on the phone on premium rate numbers.
Used to be such a good company but obviously putting profit before customer service.
Antony Allsop
15 de diciembre de 2025
Opinión espontánea
Respuesta de Jacamo
Hi. Antony
Thank you for the feedback.
I am truly sorry to hear about the repeated delivery issues and the frustration this has caused, especially with the charge of interest on goods not received. This is not the standard of service we aim to provide, and I apologise for any inconvenience you have experienced.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team :)
Customer service needs to improve
I previously shopped with Jacamo regularly and was always very satisfied with both the quality of the products and the level of customer service. After several years, I recently returned to the website and ordered a pair of jeans.
While the colour, length, and overall fit were good, the waist was extremely low. Each time I bent down, it left me uncomfortably exposed, making the jeans impractical to wear. As a result, I contacted customer services to ask for advice on alternative jeans with a higher waist rise.
After waiting to get through, I spoke with a customer service representative named Matthew. Unfortunately, the service I received was very disappointing. Matthew appeared to have very limited knowledge of the products and was unable to answer basic questions regarding fit or how to identify higher-waisted styles when ordering online. His only suggestion was that I order a smaller size, despite me explaining that the current size already left me exposed and that a smaller size would clearly worsen the issue.
I politely asked whether I could be transferred to someone with more product knowledge who could advise me on suitable keywords or styles to avoid low-waisted jeans in the future. I was placed on hold for approximately 12 minutes, only to be told again that the only advice available was to order a smaller size.
I am extremely dissatisfied with the level of customer service and surprised by the lack of product knowledge provided. Sadly, this experience has put me off shopping with Jacamo again, and I will be taking my custom elsewhere to a retailer where staff are better informed and able to give accurate advice
15 de diciembre de 2025
Opinión espontánea
Respuesta de Jacamo
Hi. Emin
Thank you for the feedback.
It’s disappointing to learn that our service did not meet your expectations, especially given your previous satisfaction with Jacamo’s products and customer service. We strive to ensure that our team is knowledgeable and able to assist customers effectively, however as we are an online retailer we may not be knowledgeable in the terms of styling.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team :)
Easy to use.
14 de diciembre de 2025
Opinión espontánea
approved for credit then declined.
the website is easy to use. the only issue is that i applied for Jacamo credit and was preliminarily accepted. then after a check, i was accepted. i signed the forms and was approved. i ordered 2 gift cards (within the credit limit) and not even 3 mins after the transaction, my order was cancelled. this was due to an automated “creditworthiness check”. so why would you approve me and then cancel? you should actually look through the file before you get somebody’s hopes up.
14 de diciembre de 2025
Opinión espontánea
Respuesta de Jacamo
Hi Victoria,
I apologise for the confusion and inconvenience you've encountered regarding your credit application and order.
We understand how frustrating it can be to receive mixed messages about your account status.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Abigail - Jacamo Team :)
Shocking response service I have emails…
Shocking response service I have emails five times in two weeks about my order which was ordered four weeks ago.
Thanks for the reply, are you going to give an email address? I am not putting all that personal information on here, the fact you have asked for it here is alarming.
13 de diciembre de 2025
Opinión espontánea
Respuesta de Jacamo
Hi. David
Thank you for the feedback.
I am sorry to hear about your experience and all the issues you've faced with your order. This is not the level of quality or service we aim to provide and the delay it is taking to get your query resolved.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team :)
This is the worst company I have had…
This is the worst company I have had the misfortune to deal with.
It is 18 days since I placed my order and paid.
I have not received my order and they don't reply to my emails. I've been chasing them regularly for over a week.
Appalling service. Be warned and avoid
Update- it's now 21 days since I placed my order. The courier has confirmed they lost my stuff but Jacamo have yet to refund me.
There is zero customer service with Jacamo. The courier had the decency to apologise - but my transaction was not with them.
Jacamo are a disgrace
Edit - 23 days now and no refund from Jacamo. I sent Abigail my details within an hour of her request below but have heard nothing since. Shocking
Edit - on day 24 I got a refund. Credit where it is due and all that. So if something goes wrong you might get your money back after 3 to 4 weeks, but it's not known whether contacting them has any impact on that. If that sounds ok to you go for it. As for me, I will not be ordering again
12 de diciembre de 2025
Opinión espontánea
Respuesta de Jacamo
Hi Jo,
I sincerely apologise for the delay in receiving your order and the lack of response to your emails.
This is not the service standard we strive to provide.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Abigail - Jacamo Team :)
Liars
Liars!
Cancelled my order saying it was a bank issue, lies.
The item is out of stock. Really great for xmas, thanks.
40 odd people in queue to complain via online chat says it all. They took no responsibility and gave no explanation and then started talking about credit checks to deflect (direct debit payment, I've made loads over black Friday, no issue, now it's my fault and nothing to do with being out of stock).
Will be first and last experience, their inability to take responsibility is pretty embarrassing.
10 de diciembre de 2025
Opinión espontánea
Respuesta de Jacamo
Hi Dan,
I apologise for the frustration and disappointment caused by the cancellation of your order.
I understand the inconvenience this situation has caused, especially during the holiday season.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Abigail - Jacamo Team :)
Shop elewhere!
I ordered a Jacket on the Jacamo website; their partner / supplier, JD Williams, sent me the wrong item. I returned the item to JD Williams, and they confirmed receipt of the item on November 17th. I have been chasing my refund from Jacamo for weeks now, and I have yet to receive it. I have provided the evidence supplied by JD Williams that they have received the goods I returned, and Jacamo is claiming they haven't been returned. Absolutely awful service - not worth the hassle, shop elsewhere if you can.
10 de diciembre de 2025
Opinión espontánea
Respuesta de Jacamo
Hi James,
I apologise for the inconvenience you've faced in obtaining your refund.
This is certainly not the level of service we aim to provide, and I understand how frustrating this situation must be.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Abigail - Jacamo Team :)
1st time purchase
1st time ordering with this company and I was very anxious due to all the negative reviews . Evri were slow to deliver but arrived in perfect order. Will definitely buy again.
9 de diciembre de 2025
Opinión espontánea
Rubbish
Rubbish I will never be buying of you again .
You state what customer has brought off you.
Just send a nasty text .
10 de diciembre de 2025
Opinión espontánea
Respuesta de Jacamo
Hi Anne,
Thank you for sharing your feedback and bringing this issue to our attention.
I apologise for any distress or inconvenience caused by the communication you received.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Abigail - Jacamo Team :)
DO NOT order from this company
Order was claimed to have been delivered by Evri who just left it on the street and took a photo!!! Jacamo refuse to enter into any conversation other than auto generated responses. Evri are beyond useless and do not want to know either. Don't waste your money on this company, they should be shut down for stealing peoples money.
5 de diciembre de 2025
Opinión espontánea
Respuesta de Jacamo
Hi Greg,
Thank you for bringing this serious matter to our attention.
I apologise for the distress and inconvenience caused by this situation.
It's entirely unacceptable for your order to be left unsecured, and I understand your frustration with the responses you've received.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Abigail - Jacamo Team :)
Placed an order on the 30th of…
Placed an order on the 30th of November. Received no tracking information - nothing. Spoke to jacamo numerous times who keep fobbing me saying ‘some suppliers don’t give tracking information’. I just want to know where my order is and if it’s even coming. Otherwise I want a refund.
30 de noviembre de 2025
Opinión espontánea
Respuesta de Jacamo
Hi. Danielle
Thank you for the feedback.
I am sorry to hear about your experience and all the issues you've faced with your order. This is not the level of quality or service we aim to provide and the delay it is taking to get your query resolved.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team :)
Complete rip off
Complete rip off, my item wasn’t delivered by Evri who have said they returned to the supplier, complained twice and asked for my monies back yet they still keep sending emails saying “We hope your order is to your satisfaction”. This company is now a con, do not be fooled.
4 de diciembre de 2025
Opinión espontánea
Respuesta de Jacamo
Hi. Pete
Thank you for the feedback.
I understand the frustration concerning the non-delivery of your item by Evri and the subsequent communication errors regarding your order status. This is clearly not the experience we wish for our customers, and I regret any inconvenience this may have caused.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team :)
Absolutely appalling experience
Absolutely appalling experience, ordered a sweatshirt on the website , they delivered a jumper (not the correct item ) , tried again and yet again they delivered the wrong item . Ok tried to call them, 1 hour still not getting through, a online chat is a absolute Joke. so last resort I will email them . Two emails now and not one reply , I tried to do a return but due to returning the 1st wrongly sent item the system will not let me send the 2nd wrongly sent out item .. I STRONGLY ADVICE YOU TO THINK BEFORE YOU ORDER, The worst online shopping experience ever.
8 de diciembre de 2025
Opinión espontánea
Respuesta de Jacamo
Hi. Robert
Thank you for the feedback.
I understand your frustration with receiving the incorrect item on two separate occasions. It's disheartening to hear about the difficulties you've faced in trying to contact us and resolve the situation. This is not the level of service we endeavour to provide, and I am deeply sorry for the issues you've encountered.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team :)
My parcel should of been delivered…
My parcel should of been delivered weeks ago by Evri it never arrived Evri said go to jacamo and tell them your parcel is lost Jacamo has no customer service at all it’s now saying the parcel was delivered and they will take my money Evri has not delivered this parcel they marked it delivered at 11.28pm just recently and no parcel or person showed up on my security camera the service between Evri and Jacamo is appalling they need to be closed down
I can see Jacamo has replied but I’m not putting sensitive information on this platform that’s just not acceptable to think in this climate that it’s something you would ask me for
19 de noviembre de 2025
Opinión espontánea
Respuesta de Jacamo
Hi.
Thank you for the feedback.
I understand your concerns regarding the delivery from Evri and the subsequent challenge in reaching out to us. It is unacceptable that you have not received your parcel and yet it has been marked as delivered. We take these matters seriously and are here to assist you in resolving this situation.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team :)
Worst customer service ever
They’ve got to be the worst company for customer service I’ve ever had to deal with sent 5 emails to try and sort out an issue when trying to use a promo code. In the end I gave up & told them I’d buy elsewhere. Just couldn’t get a straight answer or one that made sense. Won’t be using their site again.
8 de noviembre de 2025
Opinión espontánea
Respuesta de Jacamo
Hi. Lynne
Thank you for the feedback.
I am sorry to hear about your experience and all the issues you've faced with our customer services team. This is not the level of quality or service we aim to provide and the delay it is taking to get your query resolved.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team :)
Relentlessly bad service
After Jacamo failed to deliver my paid “next day delivery” order and wasted an entire day of my time, their customer service was dismissive, unhelpful, and incapable of providing even a basic apology. I was told that next-day delivery “isn’t guaranteed,” despite happily charging me for it.
But the final insult came later: Jacamo’s idea of an apology was a 25% voucher for a future order, packed with terms, conditions, and exclusions. In other words — not compensation, not accountability, but a sales promotion disguised as an apology.
No refund of the delivery fee (beyond a token £1), no recognition of the wasted day, no ownership of their poor service — just a cynical attempt to generate another sale from an unhappy customer.
This company does not value customers, does not honour paid services, and does not take responsibility when things go wrong. Easily one of the worst online retail experiences I’ve ever had.
Avoid. Avoid. Avoid.
4 de diciembre de 2025
Opinión espontánea
Respuesta de Jacamo
Hi. Steven
Thank you for the feedback.
I have contacted you and asked for further information. Once you have responded with this we will be able to assist you further.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team
They use Evri!
They use Evri!
I ordered from Jacamo on 28th November, Evri had my parcel on Sunday.
The parcel had not arrived by Thursday 4th December, so I contacted support.
I requested that a complaint was registered as Evri have been ridiculous for months now and something needs doing.
After a few hours I received a response which was a template "Here are some things to help and please allow 5 working days".
So Jacamo didn't even bother to read my complaint/request, and then just insulted me by sending a generic junk email.
The package was eventually delivered on Friday the 5th, which is pathetic for a "Next Day Delivery".
To rub salt in the wound, I paid for the delivery.
I don't often order from Jacamo (maybe 2-3 times per year) but I am now considering other alternatives until they get rid of Evri and until they are able to read and acknowledge customer complaints.
5 de diciembre de 2025
Opinión espontánea
Respuesta de Jacamo
Hi. Dan
Thank you for the feedback.
I am sorry to hear about your experience and all the issues you've faced with the delivery service. This is not the level of quality or service we aim to provide and the delay it is taking to get your query resolved.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team :)
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