Jane Packer Opiniones 

433
•
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

The delivery was a mess. You gave an option for a Sunday delivery and then didn’t deliver until the Tuesday. The flowers were dumped at the front door (since no one was home like they would have been... Ver más

Valorada con 5 estrellas sobre 5

Beautiful flowers, even nicer than advertised online. My mother was thrilled to receive them. They arrived in a timely manner and were fresh and in a beautiful elegant cardboard box. Presentation is e... Ver más

Valorada con 4 estrellas sobre 5

Apparently very nice flowers. They arrived very dry but recovered after 24 hours with tlc. I had ordered the flowers as a gift, but it was I who received all the delivery messages, not the recipient... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Floristería

Información proporcionada por diversas fuentes externas

Luxury Flowers Delivered Across The UK


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

433 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

Todas las opiniones

(433)

33 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Delivery service was a let down

The order process and product were of the high standard expected. However the delivery process was poor. I received zero communication about delivery after placing the order which is extremely disappointing. Fortunately the recipient told me the flowers had been received

6 de octubre de 2026
Valorada con 1 estrellas sobre 5

The delivery was a mess

The delivery was a mess. You gave an option for a Sunday delivery and then didn’t deliver until the Tuesday. The flowers were dumped at the front door (since no one was home like they would have been on the Sunday and Monday) so the flowers were spoiled when the recipients finally got home and found them.

2 de octubre de 2026
Valorada con 5 estrellas sobre 5

I wrote a review on July 20th…

I wrote a review on July 20th expressing my disappointment at the beautiful Jane Packer hat box display that died on day 4 . I was contacted by Sue from the customer services team at Jane Packer who was very understanding and kindly offered to send an upgraded bouquet as a replacement. i spoke to my family and we agreed that this is a very kind and sympathetic gesture and so accepted. The date of delivery was agreed and a beautiful bouquet of flowers arrived for my brother to take to the graves. He claimed 'this is the best bouquet ive ever seen! They are stunning!' Sue also included a small vase perfect for the flowers to stand on my mothers grave. We were celebrating her and her triplets sisters birthday as we do each year and this beautiful replacement whilst it wasn't on her birthday was greatfully received . Thank you Sue and the team at Jane Packer for reaching out to me, for your kindness and understanding. It made a real difference to me and my family . Beyond Grateful for your human kindness, understanding and generosity .

Maureen x

12 de agosto de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

I bought the flowers so I could take…

I bought the flowers so I could take them as a gift to my friend - I therefore left the packaging intact when delivered and the package stayed upright from delivery until I got to my friend’s house. On opening the package it was clear that DHL had not taken the same care as I had. The flowers inside were on a tilt and several had been dislodged. I am a regular Jane Packer customer and I was affronted at what was unpacked at my friend’s house. I am almost certain that DHL were to blame but that doesn’t help my experience. Sorry, I will not be returning.

24 de julio de 2026
Valorada con 5 estrellas sobre 5

Colourful flowers.

A beautiful colourful bouquet has arrived to lift my spirits during this very intense heat! Well done Jane Packer.

29 de julio de 2026
Valorada con 4 estrellas sobre 5

First Jane Packer order, and a first for a Hat Box

Apparently very nice flowers. They arrived very dry but recovered after 24 hours with tlc.
I had ordered the flowers as a gift, but it was I who received all the delivery messages, not the recipient which would have been much more helpful - particularly as it turned out they were out when the delivery was made. Fortunately someone visiting took them off the sunny doorstep within about 20 minutes of delivery.

7 de julio de 2026
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Respuesta de Jane Packer

Hi Angela, Many thanks for taking the time and trouble to leave a review for your recent order. Our customer feedback helps us achieve our goal of total customer satisfaction and the best customer service.

Concerning delivery notification, we have found that it is the customer who orders the flowers that is usually concerned with delivery updates and we have always directed our service toward the purchaser rather than the recipient. Most of our customers have expressed that if the flowers are a gift and are meant as a surprise, then delivery notification to the recipient would ruin that. However, you raise an interesting point and perhaps going forward, we should give our customers the choice as to whom is notified - or both! We will look into this possibility.

Concerning the current heat wave that we are experiencing, We have to acknowledge that these are not ideal conditions to transport flowers. As you mentioned, flowers will usually revive after a good drink and we ensure that they are always fresh and are of the highest quality when they leave us to ensure their best chances!

Many thanks again for taking the time and trouble to leave us your feedback, it's much appreciated

Kind Regards

The Jane Packer Team

Valorada con 5 estrellas sobre 5

Fabulous flowers & outstanding customer service

I ordered a beautiful bunch of peones which were unfortunately delayed in their delivery due to an issue with the courier. When I raised the issue of the delay with Jane Packer, they immediately made arrangements for a new, even bigger more beautiful bunch to be delivered the next day. Sue could not have been more helpful or easier to deal with, a huge thank you for fixing the problem for me and giving my friend such a treat.

26 de mayo de 2026
Valorada con 1 estrellas sobre 5

The flowers were shipped on Friday and…

The flowers were shipped on Friday and by Monday they were already wilted and looked close to dead. For flowers that are meant to be fresh and presentable, this is simply not a good experience.
I expected a better standard, especially given that flowers are often bought for special occasions and should last more than just a couple of days. The quality did not match expectations at all, unfortunately.

29 de abril de 2026
Valorada con 1 estrellas sobre 5

Good evening

Good evening, the flowers I ordered on Sunday arrived today in a very bad condition. I will send some photos for you. I think I'm in tittle for a reimbursement.

25 de abril de 2026
Valorada con 3 estrellas sobre 5

nowhere near as good as they were

nowhere near as good as they were. amazing how they have a premium product then get you to pay delivery. Website is confusing - you book valentines flowers then is unclear if you have to pay extra for a sat (14 Feb) delivery

12 de febrero de 2026

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